• Challenge 25 Training

    Policy and Training Guide for "Challenge 25"
  • Welcome to Inspire Security Solutions Online Portal for Training

     

     

    This training has been designed to help an officer working for Inspire Security Solutions to be able to better understand our Challenge 25 Policy.

    This training is made up of 3 sections:

    1. Challenge 25 - The basics
    2. Challenge 25 - Specifics
    3. Final Proof of Learning Test

    This training document should take around 30 - 45 Minites and can not be saved half way through.

    It is also supported by the ID recognition and Challenge 25 section of your onsite operations manual. 

    Good Luck. 

  • Company Policy

  • THE PURPOSE

     

    The purpose of this policy has 4 aims.

    • To uphold the Licensing objective; To protect children from harm
    • To minimize any chance of underage sales taking place
    • To safeguard venue staff and customers attending the venue
    • To enable our guards to be able to understand why we challenge persons who look under the age of 25 for ID
  • Company Policy

  • Policy Statement

    Inspire Security Solutions Ltd and all associated companies that work with, support and, or are included under the umbrella follow the best practice guide of Challenge 25. It enables us as a company to help safeguard our clients businesses and persons under the age of 18 from alcohol abuse. 

     

    It is our strict policy that people who apear under the age of 25 WILL be ID'd at the point of entry and at the point of sale. Any persons that do not have a valid form of ID will not be served any age restricted products as log as they fall in this guidance - or likewise gain entry onto a premises where such policy applies.

    Any persons that are not admitted to a venue or refused a sale due to having no valid form of ID should be recorded in the relevent paperwork. Ideally, a picture should be taken and distributed confidentially between staff members and the Security Operations folder. 

     

  • Challenge 25 - The Facts

  •  

  • The whole point of the “Challenge 25” policy is to help protect young people and the community from the harmful effects of alcohol. Effective under-age sales prevention can help make cities safer and more secure for all, maximise wellbeing and enhance the quality of where we live.

    Research has proven that the longer young persons are prevented from starting a habit the better their chance of not becoming addicted to alcohol / the effects of alcohol later on in life.

    The table below shows the products affected and the ages related to those:

    ProductLegal Minimum Age
    Tobacco Products18
    Fireworks18
    DVD, Computer Games12 // 15 // 18
    Alcohol18
    Lottery Tickets and Scratch Cards16
    Lighter Refills containing Butane Gas18
    Solvents and Volatile Substances18
    Knives and Offensive Weapons18
    Aerosol Paint Containters16
  • Challenge 25 - Why Have a Good Practice Scheme

  • Illegal sales to children are a sensitive issue. Door staff, operators, retailers and staff often complain that it is very difficult these days to judge a person’s age correctly.

    The problem is a significant one since it is widely acknowledged that children are sold millions of pounds worth of cigarettes, alcohol and other age-restricted goods each year.

    A few retailers and operatrors do not comply with the law and this has received a lot of negative press and publicity. However the vast majority of business owners take the matter very seriously. 

    This training is seen as a positive way of raising awareness about the issues for door staff, operators and staff alike. It is also important to reward responsible retailers who demonstrate “good practice”, by refusing to sell to customers who either look under-age or cannot produce proof of age and adhere to the points noted below.

     A responsible operator will:

    • Train all staff and provide regular reminders/refresher training.
    • Adopt a policy not to sell when there is doubt.
    • Display statutory signs and deterrent posters.
    • Always ask for proof of age. “No ID, No Sale”
    • Comply with the spirit and the letter of the law.
    • Work with enforcement agencies and make them aware of suspected sources.
    • Keep a record of refusals.
  • Challenge 25 - What Does a 25 Year Old Look Like?

  •  A proof of age scheme such as Challenge 25 is a subjective test. Whether or not someone appears to be 25 will depend on the person making the decision.

    Different things will affect their decision making process. Ask the question “What makes you ask for ID?”

    Is it sufficient for a business to simply instruct staff to ask for ID if they consider the person appears under 25 if they do not provide them with ideas of what to look for?

    The quick answer is no...

     

    Examples which may help staff decide to ask for ID:

    General

    • Lack of confidence of the person in front of them
    • Over confidence - “All right mate”/shifty. “It’s her 18th Birthday today, say Happy Birthday”
    • Loud
    • Failing to look at member of staff/ Evasive
    • Staff member unable to fully see their face
    • Lots of change
    • Strange choice/ mix of alcohol including cases of beer
    • Small bottles of spirit with small bottles of soft drinks
    • Number of small bottles of spirits
    • Watches - often children are bought a nice watch for their 18th or 21st birthday

    Males

    • Baseball caps, hoodies, any item that may obstruct a persons face
    • Facial hair, strong hair growth
    • Depth of voice
    • Height and build

    Females

    • Heavy make-up
    • Inappropriate clothing
    • Clothing more suitable for older girls
    • Jewellery and accessories tend to be age appropriate. Look out for costume jewellery accessories and hair accessories

    These attributes are not exclusive from each other, however should be able to give you some ideas of what to look for. 

     

  • Challenge 25 - The Importance of the Scheme

  • It is important that employees appreciate why age restricted products must not be sold to underage children. As well as the potential health and social consequences of selling such products as discussed in this pack, there is the risk to the seller of several courses of action which can be taken against them personally. Such penalties for a member of staff selling age restricted products (depending on the product) can range from an £80 PND, up to £20,000 fine, a custodial sentence or the risk of losing their job as a very minimum.

    Such a sale by an individual employee will obviously have a knock on effect on the business itself which may include a restricted premises order, fines or a risk to the premise licence for an underage alcohol sale.

    If alcohol has been sold to someone under 18 years old, it is worthwhile explaining about the Licence Review procedures and the likely consequences, which may include additional conditions, a suspension or a revocation which can have a serious effect on the financial viability of the business. That can in turn affect jobs.

    Test purchase operations do take place regarding age restricted products to ascertain whether they are being sold and underage volunteers are used. This Service is not out to trick anyone. The reasons why we target premises are usually a result of specific intelligence, general intelligence or anti-social related youth disorder in the vicinity.

     

  • Challenge 25 - Fake ID

  • Why is it important that staff are aware of how to identify fake and genuine ID?

    Read what is actually written on the card. Does it say Driving Licence or Provisional Driving Licence? Or does it say National Identity Card, Driving Permit etc?

    • Does it say European Identity Card or European Driving Permit?
    • Is the card too thick or too rigid/Is it too flexible?
    • Does it have a swipe bar on the back?
    • Is the person in front of you the same person in the photograph?
    • Has the date been altered?
    • What are the conditions on the alcohol licence about acceptable forms of ID?
    • National Identity Cards - do they exist? Are they an acceptable form of ID?

    What is the problem with non UK ID?

    The Licensing Act does place a burden on the sales person to check the age of the person they are selling to is over 18 unless no one would believe that the person was underage. The Act requires them to ask the person for evidence of their age and that evidence should convince or satisfy a reasonable person.

    Remember it is important that staff either, take the ID off of the customer and/or take the ID out of any holder so that they can feel it and look at it closely. This also enables them to look closely at the photo on the print. It may also enable them to use a UV or black light to check security measures.

    If you don’t know whether or not you have a problem with fake or novelty ID in your area, speak to the Operations Director who will enquire with local authorities.

    Children will often target premises at a time when they know staff will be busy and distracted. For instance Wednesday and Saturday evenings where the premises sells lottery tickets. They may come in as a large group then one or two will enter separately and will attempt to buy the age restricted products. There is the perception that the staff will be under pressure with the lottery products and will also be watching the group for shop-lifting etc.

    Children may also enter large premises then split-up and the older amongst the group or the one with ID both fake and genuine will attempt to buy the alcohol.

  • Challenge 25 - What ID Can I Accept?

  • The only forms of acceptable ID are:

    ID TypeExample
    A full Driving License
    A provisional Driving License
    A Passport
    ID cards marked with a PASS hologram
    Military ID
  • Challenge 25 - Proxy Sales

  • What Is a Proxy Sale?

    • As many members of staff employed by businesses live locally within the community to where the pub is situated, it is important they are aware of the activity of “Proxy Sales” which is basically when third party adults attempt to purchase age restricted products such as Alcohol, Cigarettes, DVD’s, Fireworks, etc. on behalf of an underage person. Such attempts to purchase these products can be spotted and recognised by responsible employees.

    Some Easy Ways to Spot Proxy Sales:

    • Being aware of groups of youth congregating outside the store approaching members of the public who enter the store.
    • If members of the public who might have been approached, ask for the same alcohol product, etc. which you have just refused to sell to an underage person.
    • If the adult pays separately for the product and keeps the change separate.
    • If the age restricted product is kept separate from their other shopping.
    • If you know your local community and your customers, and the purchase of such an alcoholic product is totally out of character, remind them that it is an offence to “proxy” purchase.
    • If the adult re-enters the store just to buy alcohol after they have left.
    • Remember, feel empowered you do not have to sell anything to anyone if you are in doubt.

    Such Best Practice procedures should be adopted for all age restricted products, however at present it is only an offence for an alcohol proxy sale. Section 149 of the Licensing Act 2003 makes it an offence for a person to purchase or attempt to purchase alcohol for a child, as where a child gives money to an adult to buy alcohol in an off licence for consumption by the child.

    Who Is Responsible For The Sale?

    The person making or attempting to make the purchase (unless by the parent or legal guardian for responsible consumption within the home). As many employees have children just consider how would you feel if a stranger provided your son or daughter with alcohol?

     

  • Congratulations you have now compleated section one!

  • Challenge 25 - The Specifics

    Alcohol
  • The Facts

    • Although under 18’s cannot legally buy alcohol, a ‘Youth Lifestyles’ survey found that 63% of 16 -17 year olds and 10% of 12 -15 year olds who had drank in the last year usually bought their alcohol themselves.
    • Estimates of annual alcohol-related deaths in England and Wales vary from 5,000 to 40,000. This includes deaths from cirrhosis of the liver and other health problems from long-term drinking, deliberate and accidental overdose, traffic deaths, fatal accidents while drunk etc.
    • Long term effects can result in liver damage, stomach cancer and heart disease.
    • According to Department of Health statistics 36% of all crimes committed by people under the age of eighteen take place while the perpetrator is under the influence of alcohol.
    • Young people who begin drinking before the age of 15 are 4 times more likely to develop alcohol dependence than those who start at 21.

    Restrictions

    What are the restrictions?

    It is a criminal offence in the UK to sell intoxicating liquor to persons under 18. If a sale is made to a person under 18, the person buying, the cashier selling, the designated premise supervisor and the owner of the business commit an offence. The retailer’s licence to sell liquor may be at risk.

    It is an offence in the UK for any person under the age of 18 to sell intoxicating liquor without direct supervision from a duly authorised person.

    Penalties

    The maximum penalty for these offences is a fine of £5000.

    If there are more than two sales in a short period, a Review of the premise licence may be called and the Local Authority may remove the licence.

     

  • Challenge 25 - The Specifics

    Tobacco Products
  • The Facts

    • It is estimated that each year in the UK around 87,000 people die from tobacco related diseases, particularly from cancer, respiratory diseases and heart disease.
    • In the UK one person dies from a smoking-related disease every four minutes. (Directgov 23 February 2009.) It causes heart disease, lung cancer and many respiratory disorders such as emphysema, chronic bronchitis and bronchial asthma.
    • For young people the greatest risk is becoming addicted to the effects of nicotine.
    • 450 children try their first cigarette every day in the UK.
    • About 80% of children who smoke just 1 cigarette a week will continue to smoke as adults.

    What are the restrictions?

    The Children and Young Persons Act prohibits the sale of tobacco products (including cigarettes and cigarette papers) to persons under 18. You will also need to display a sign.

    Additional Requirements:

    You must display a clear A3 sign stating:

    IT IS ILLEGAL TO SELL TOBACCO PRODUCTS TO ANYONE UNDER THE AGE OF18

    • Packs must not be split.
    • You must sell cigarettes in the original packaging.
    • Cigarettes must not be on view of the general public

    Penalties

    • You are liable to a fine of up to £1,000 for failure to display a sign.
    • If you sell cigarettes to any person under the legal age you could face a fine of up to £2,500.
    • New fines for Trader and Individual, including banning retailer from selling tobacco if persistently sells (3 strike principle)

    Increased sanctions for illegal tobacco sales to young people. The Criminal Justice and Immigration Act 2008

    Introduction:

    The purpose of this legislation is to tackle the persistent illegal sale of tobacco products to young people under the age of 18 years. It is envisaged that the sanctions available are likely to be used only in extreme circumstances and only where there has been evidence of previous illegal sales. These new sanctions can be imposed by a Magistrates’ Court if you or your staff repeatedly sells tobacco products or cigarette papers to young people under the age of 18 years in addition to the penalties that already exist i.e. a fine of up to £2500.

    Remember that you, as the owner of the business, are liable for the actions of your staff. Legal action may be taken against you even if you did not sell the product yourself.

    What are the new sanctions:

    A Local Authority (LA) may apply to a Magistrates’ Court for a restricted premises order or a restricted sale order or in certain circumstances both to be made.

    A restricted premises order means that the retail business at the location where the offences took place is prohibited from selling tobacco products for a period of up to 12 months – to be determined by the court. This means that NO sales of tobacco or tobacco papers may take place from business premises. This does not affect other businesses within the same group or chain. For example where a National Company is the subject of a restrictive premise order, it will apply ONLY to the specific location where the illegal sales have taken place.

    A restricted sale order means that a named person within a business is prohibited from selling tobacco or from having any management role in any premise relating to tobacco sales within a business for a period of 12 months - to be determined by the court. This means that the business premise may still sell tobacco products but the named individual may not. The order will apply to the named individual regardless of where they are employed. You should therefore be aware when recruiting staff to your business that a person who is the subject of a restrictive sales order MAY NOT sell tobacco products from any premises; including yours as their new employer. This is a matter that you need to see to confirm when recruiting new staff for example via references.

    What triggers a sanction?

    In deciding what type of order is appropriate, the LA will consider all of the circumstances surrounding the illegal sales. A restrictive premise order is likely to have a severe impact upon a business; due consideration will be given to this fact.

    Where a person is convicted of a making an illegal sale to a young person under the age of 18 years (or where a sale has taken place from a vending machine), AND where, on at least two other occasions within a 2 year period, the person has committed other similar offences (these do not need to have resulted in a conviction) in relation to the particular premises a sanction may be applied for. This may relate to either premises or to a named person.

    The maximum penalty for this is a fine of £20,000.

     

    If you or your business is the subject of a restricted sales/premises order and you sell tobacco or cigarette papers (to anyone) then you commit an offence.

  • Challenge 25 - The Specifics

    Lighter Refills & Intoxicating Products
  • The Facts

    ‘Intoxicating Solvents’… means solvent based glue, aerosols, dry cleaning fluid, correction fluid and thinner, marker pens, ‘cold start’, anti-freeze etc. Every week at least one person dies from sniffing solvents. Over half of the deaths are caused by sniffing butane lighter refills so the Government introduced a total ban on their sales to under 18’s.

    Solvents cause more deaths every year to under 16’s than all hard drugs. Butane is the most commonly misused volatile substance in the UK.

    What are the restrictions?

    The Cigarette Lighter Refill (Safety) Regulations 1999

    It is illegal to sell any cigarette lighter refill canister containing butane or a substance with butane as a constituent, to a person under the age of 18.

    Intoxicating Substances (Supply) Act 1985

    It is illegal to sell substances to persons under 18 or to a person buying on behalf of someone under 18, if you know or think that the substance, or its fumes, will be inhaled for the purpose of “getting high”.

    Special attention should be paid to young persons -

    • buying volatile substances and nothing else;
    • buying plastic bags at the same time as volatile substances;
    • displaying signs similar to drunkenness;
    • with spots and sores around mouth and nose

    Penalties:

    The maximum penalty for selling cigarette lighter fuel, glue, aerosols etc. is upto 6 months imprisonment, or a fine of £5,000, or both.

     

  • Challenge 25 - The Specifics

    Firework Products
  • The Facts:

    • Most of the accidents involving fireworks in a four-week period between October and November, involve youngsters under 18.
    • Half of the injuries are to children under 15 years old.
    • Sparklers cause more injuries than other fireworks.

    What are the restrictions?

    • The Fireworks (Safety) Regulations 1997 (as amended) prohibit the supply of fireworks to a person who is under the age of 18.
    • The age limit remains at 16 for caps, cracker snaps, novelty matches, party poppers, serpents and throw downs.

    All packets of sparklers must be labelled with the following statement:

    “Warning: not to be given to children under 5 years of age”

    • Fireworks pre-packed in selection boxes or packs must not be split up or sold individually.
    • All fireworks intended for use by the general public must comply with British Standard 7114.
    • Do not stock fireworks unless they are marked, “Complies with BS7114: Part 2 1988” (or for packs “contents comply with BS 7114: Part 2 1988”)
    • You must be registered with trading standards to keep or sell fireworks in your shop.
    • All fireworks must be stored and displayed for sale in a safe and secure manner. Contact Trading Standards for information on firework registration and storage requirements.

     

    How can you comply?

    Please refer to our general advice on age-restricted goods.

    You must display an age warning notice to deter any underage people asking for fireworks (this is statutory).

    IT IS ILLEGAL TO SELL ADULT FIREWORKS OR SPARKLERS TO ANYONE UNDER THE AGE OF EIGHTEEN.

     IT IS ILLEGAL FOR ANYONE UNDER THE AGE OF EIGHTEEN TO POSSESS ADULT FIREWORKS IN A PUBLIC PLACE.

    Penalties

    Failure to comply could result in goods being seized and prosecution.

     

  • Challenge 25 - The Specifics

    Knives & Offensive Weapons
  • The Facts:

    There is a great deal of concern at the private ownership and sale of lethal weapons.

    A series of measures have been introduced that are designed to curb the use of dangerous knives.

    The Police and Trading Standards Services are working together to provide local traders with information to help them comply with these important controls.

    Thirty-four teenagers died from stab wounds across England and Wales in 2008.

     

    What are the restrictions on the sale of knives and other bladed Items?

     

    The Offensive Weapons Act 1996 amended previous legislation and makes it illegal to sell to children under 18 years old:

    • any knife, knife blade or razor blade, or
    • any axe, or
    • any article that has a blade or which is sharply pointed and which is made or adapted for causing injury to the person.

    The prohibition does not apply to:

    • a folding pocket knife with a blade of less than 3 inches or 7.62 cm, or
    • a razor blade permanently held in a cartridge or similar housing where less than 2mm of the blade is exposed.

    Penalties:

    The legislation is enforced by the Police and anyone found selling these items to children less than 18 years old risks a maximum fine of £5,000 or a term of imprisonment up to six months or both.

     

  • Challenge 25 - The Specifics

    Lottery Tickets & Scratch Cards
  • The Facts:

    Lottery legislation makes it an offence for anyone under the age of 16 to be sold any lottery products.

    Lottery operator Camelot is required, by its regulator, The National Lottery Commission, to use its “best endeavours” to prevent underage sales and it cannot pay out a prize to anyone under the age of 16.

    A “Retailer Forum” has been set up by Camelot to help identify best practice in preventing sales to minors and launched an education and training programme called “Operation Child”.

     

    What are the requirements?

     

    National Lottery, etc. Act 1993

    National Lottery Regulations 1994

    When a terminal is installed all staff should be trained to ensure they are implementing the necessary safeguards to prevent under-age sales.

    No one under the age of 16 should be serving behind the counter selling lottery products.

    Camelot issues a retailer handbook detailing the necessary safeguards, a refusal register and relevant point of sale information.

    Do not forget to update

    Penalties

    Camelot has the right to suspend or terminate their agreement with you if any

    underage sales occur (regardless of whether or not a prosecution takes place).

    On conviction in the Magistrates’ Court a fine of up to £5,000 can be imposed.

    Unlimited fines and/or up to 2 years imprisonment may be imposed by the

    Crown Court.

     

  • Challenge 25 - The Specifics

    Aerosol Paints
  • The Facts:

    ‘Aerosol paint container’… means a device which contains paint stored under pressure…and is designed to permit the release of the paint as a spray.

    • The sale of spray paints to under 16’s which may be used in acts of graffiti causes a major blight on the community.
    • Graffiti increases the fear of crime and fosters an environment where crime and anti-social behaviour can thrive.
    • Clean-up costs alone can run into millions of pounds a year.

    What are the restrictions?

    The Anti-Social Behaviour Act 2003

    It is an offence to sell an aerosol paint container to a person under the age of 16.

    Penalties

    The maximum penalty for selling an aerosol paint container to a person under the age of 16 is a fine of £2,500

     

  • Challenge 25 - The Specifics

    DVD and Computer Game Sales
  • The Facts:

    The Video Recordings Act 1984

    It is an offence to supply, or offer to supply, a video recording to any person who has not attained the age specified on the recording.

    This legislation applies to video films, video games, computer games and DVDs.

     

    Classifications

    The Classifications are as follows: ABBREVIATION

    ClassificationOnly to be sold to:
    UUniversalUnrestricted
    UcUniversal - Particularly suitable for childrenUnrestricted
    PGParental Guidance - general viewing but some scenes may be unsuitable for younger childrenUnrestricted
    12Suitable only for persons 12 years and over12 years and over
    15Suitable only for persons 15 years and over15 years and over
    18Suitable only for persons 18 years and over18 years and over

     

    It is illegal to supply R18 restricted videos other than in licensed sex shops.

     

     

    Videos/DVDs do not have to be classified if:

    The material on the video/DVD, taken as a whole is:

    • Designed to be informative, educational or instructive
    • concerned with sport, music or religion
    • a video game

    However, if the material depicts, or is designed to stimulate, human sexual activity or violence towards humans or animals then it is not exempt.

    Penalties:

    There are ranges of penalties contained in the Video Recordings Act. Failure to comply could result in seizure of goods and prosecution.

    On conviction for the most serious aspects, e.g., supplying or possessing for supply, unclassified works or supplying to persons under age, the courts may impose a fine of up to £20,000, up to 2 years imprisonment or both.

     

  • Congratulations you have compleated Section Two!

  • Section 3 - Test Time!

  • This last section is your proof of learning test.

    You should make sure you have understood the basic elements of this document before starting the test. 

    You will have 3 minites to answer each question with one question on each page.

    Most questions have multiple choice answers.

    The pass mark for this test is 100%. If you do not pass you will be required to take the test again. 

  • Question 1

    This is a single choice question
  • Question 2

    This is a single choice question
  • Question 3

    his is a single choice question
  • Question 4

    This is a single choice question
  • Question 5

    This is a single choice question
  • Question 6

    This is a single choice question
  • Question 7

    This is a single choice question
  • Question 8

    This is a single choice answer
  • Question 9

    Please submit as many answers as are applicable
  • Question 10

    This is a multiple choice question
  • Congratulations, you have completed the proof of learning test.

    Please complete the following page to submit your test.

     

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