Name
*
First Name
Last Name
E-mail
*
How many teams does Eat Mubarak have?
What is the one thing that should not be included in the opening greeting?
Agent Name
Customer Name
Company Name
When dealing with an angry costumer what should be the agent do immediately?
Listen carefully to the complete problem assure the customer that you are listening
Propose a solution that will make the costumer happy
Explain the issue to your supervisor / TL and try to avoid making similar mistakes in the future
Statement of Hold/ Unhold?
How to respond on rejection?
What does C.O.O. mean? And who is the C.O.O. of Eat Mubarak?
Which team are tickets not to be assigned directly?
What is our Payment reversal process?
Where to give feedback?
Submit
Should be Empty: