• Rad Power Bikes Customer Survey

    You're an awesome customer and we need your help to keep Rad Power Bikes rad! You can expect to take around 5 minutes to complete this questionnaire and your responses will be anonymous and kept confidential. Thanks for taking the time to answer these questions!

  • Think way back...

    To before you had a bike from Rad Power Bikes...
  • How did you first hear about Rad Power Bikes?*
  • Before you owned an ebike from Rad Power Bikes, how many DAYS PER WEEK did you ride bikes and ebike?
  • HOW LONG did it take between when you FIRST HEARD of Rad Power Bikes to when you placed your FIRST ORDER?*
  • Did you test ride at least one bike by Rad Power Bikes before you purchased one?*
  • What are the THREE most important factors when you are deciding to purchase a product like a bike from Rad Power Bikes? (select your top THREE)*
  • Which type of bike do you prefer?
  • What do you prefer?
  • What was the deciding factor that made you purchase your Rad Power Bike?

  • Are you an ebike? You are zooming through this!

    Way to go! Keep it up! 
  • What doubts or hesitations ( if any) did you have before you purchased your ebike(s) from Rad Power Bike Europe?
  • How do you use your ebike(s) from Rad Power Bikes? (select all that apply)*
  • How many kids do you transport on your ebike(s) from Rad Power Bikes?*
  • How old are the kids you transport on your ebike(s) by Rad Power Bikes?*

  • Tell us how you really feel

    Type as long as you want!
  • What Rad Power Bikes informational resources have you used? (please select all that apply)*
  • Have you contacted Rad Power Bikes Technical Support about any issues with your ebike(s)?*

  • Bike Maintenance Questions

  • How confident are you in your ability to successfully and safely maintain your ebike(s) by Rad Power Bikes? (please select the most applicable response)*
  • Which of the following maintenance activities have you personally, successfully done on an ebike by Rad Power Bikes? (please select all that apply)*

  • Your Interests

    Let's get to know you a little better :)
  • Aside from biking, what type of Outdoor Activities are you most interested in? (select all that apply)*
  • Which of these activities have you done in the past TWO MONTHS? (select all that apply)*
  • What type of music genres have you listened to in the past TWO WEEKS? (select all that apply)*
  • Which television networks have you watched in the past TWO WEEKS? (select all that apply)*

  • Demographics

    Please tell us a little about yourself so we can learn more about the Rad Power Bikes community! We will never identify you individually and will keep your responses confidential.
  • What is your gender?*
  • What is your race and ethnicity? (please SELECT ALL THAT APPLY)*
  • What is the highest level of education you have completed? (please SELECT ONE)*
  • Do you have a valid driver's license?*
  • Please select all the working vehicles you own from the list below:*
  • Which ebikes by Rad Power Bikes do you own in your household? (please check all that apply)*
  • Including yourself, how many people in your household ride ebikes by Rad Power Bikes?*

  • You're almost done!

    Personal Questions

  • These questions are a little more personal, will help us learn more about the Rad Power Bikes community, and ultimately provide better products and services for our customers. 

    We will group your responses with everyone else's and keep your individual responses confidential!

  • What is your employment status? (please select what best describes your current status)*
  • What is your current relationship status? (please check one)*
  • What is your current annual household income? (please select the most accurate response)*
  • Please complete the following statement by selecting the most appropriate response: My health is...*
  • Can we contact you in the future if we have any questions?*

  • Thanks for agreeing to being contacted in the future if we have any questions!

    Please provide our research team with your contact information.

    We will keep your information confidential-- we will not share your personal information with anyone and will not associate your name with your responses in any reports.

    Please enter the name and email used on your original bike order if possible.  

    Don't want to enter your info, after all? Just select the "back" button below and then "No, thank you" on the previous page. 

  • Format: (000) 000-0000.
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  • Thank you so much for your help in keeping Rad Power Bikes rad!

    If you are done responding, click submit!
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