Making the Amend
The sponsor provides support during the amend process. Timelines may be discussed to help combat complacency. Direct amends can be made by attempting to make an appointment either by calling the person, writing to them etc. The process of making an amend has the following components :
1) Description of sponsee's recovery (where appropriate)
2) Admitting fault—this is the harm and the nature of the suffering
3) Expressing regret
4) Asking forgiveness
5) Asking if there is anything they would like to say, and if there is anything else that I did not mention and it still affects them,
6) Asking how the sponsee can make it right.