Selling Skills on the Floor

Selling Skills on the Floor

Coaching form Form Preview
  • Selling Skills on the Floor

    Evaluate each selling skill by answering YES or NO. Provide feedback in comments section on sales behavior and techniques observed.
  • Only fill out the portion of WUSA that you observed or roleplayed with the associate. Under comments ensure that you are leaving specific insights, observations, notes or discussions that you had with the associate.

  •   Yes No
    Welcomed or acknowledged the customer in a timely manner
    Was friendly, attentive, courteous
    Started a conversation with the customer
  •   Yes No
    Asked customer if they were a My Best Buy or My Best Buy Credit Card member
    Asked customer if they already knew what product they wanted, if they had seen something they like, or if they have done any research
    Asked the customer some variation of ‘What’s important to you?” Listening for and noting which key product attributes were important to them
    Validated customers decision or Reinforced their suggestion by summarizing the customers needs and tying them to specific features of the product
    FOR MOBILE CUSTOMERS: Asked who the customer’s carrier was and wether they were happy with their service. Offered an account analysis.
  •   Yes No
    Included the customer in a demo of the key features and benefits of their product recommendation
    Explained product features or benefits of which the customer was unaware
    Recommended accessory, GSP, Serivces and Connection solutions and explained how they would enhance the customer’s experience
    When applicable, asked the customer about their wireless network, current service provider and the number of devices they have connected to their network
    If the product wasn’t available in store did they use all available options to get the product to the customer
    Explained why Best Buy was the place to buy (focusing on our customer promises) and asked for the sale
  •   Yes No
    Thanked the customer for their purchase
    Congratulated the customer on their purchase
    Reinforced the customer promise by explaining Best Buy will be there for the life of the product
    Invited the customer to provide feedback in any way they feel comfortable
  • Clear
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