The House of Harper protocols, services agreement and waiver

We are excited to service your Beauty+Relaxation needs beginning May 26th, 2020. As a precaution, we need to document all of our protocols for our re-opening during the 2020 pandemic due to COVID-19. The waiver & services agreement must be signed by all of our guests in order to receive our services.

RELEASE OF LIABILITY AND AGREEMENT NOT TO SUE, INDEMNIFICATION, HOLD HARMLESS, LIMITATION OF WARRANTY.

Thank you,

The House of Harper Team

Name *

First NameLast Name

Birthday *

Date

Date *

Date

Who is your cellphone service provider *

(example: Bluegrass, AT&T, Verizon. This is used to send automatic text message reminders)

Email *

example@example.com

Phone Number *

Area CodePhone Number

Address *

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

IN AN EFFORT TO ENSURE THE SAFETY OF OUR TEAM AND CLIENTS, AND TO ALLOW FOR THE MOST EFFICIENT DELIVERY OF SERVICES WHILE OPERATING CAPACITY IS DRASTICALLY REDUCED, WE WILL BE REQUIRING CLIENTS TO ADHERE TO THE FOLLOWING PROTOCOLS IN ORDER TO BOOK AND RECEIVE SERVICES.

THESE PROTOCOLS WILL REMAIN IN EFFECT UNTIL WE FEEL THEY ARE NO LONGER NECESSARY.

WE UNDERSTAND THAT YOU MAY NOT AGREE WITH THESE PROTOCOLS, BUT IN ORDER TO MAKE OUR BEST EFFORT AT STAFF AND CLIENT SAFETY, WE WILL INSIST THAT THEY ARE FOLLOWED IN ORDER TO RECEIVE SERVICES AT THE HOUSE OF HARPER.

Are you living with anyone who is sick with COVID-19 or quarantined pending a COVID-19 test? *

NoYes

To the best of your knowledge, have you been exposed to anyone with COVID-19? *

NoYes

Have you had a cough? *

NoYes

Have you had a fever? *

NoYes

I will not arrive to The House of Harper for my appointment if I have been sick, had a fever, are feeling ill or have been around anyone who is sick in the last 14 days.*

I agree

Once I arrive at The House of Harper, I will text my service provider and wait in my car with the AC on until they text that they are ready for me. (ie: You will get a text asking what PPE you will need, then you will get a second text that welcomes you to come to the porch and instructs you to sanitize your hands and apply PPE) I understand that The House of Harper does not want clients sitting on the porch before they are instructed to do so.*

I agree

I understand that to properly wear my mask, I need to first sanitize my hands, secure it around my ears, put it over my nose (if disposable, bend the metal wire over my nose to my face) and secure it under my chin. If my mask easily slips off of my nose or gaps at my cheeks I will ask to wear one that is provided by The House. I understand that for my own safety, the safety of my service provider and fellow clients, that if I am improperly wearing my mask I could be asked to change into one provided to me, and in extreme cases if I am having to be constantly reminded I could be asked to leave. In this case I understand that I am still responsible for the cost of that days appointment. *

I agree

The House of Harper will provide each client with hand sanitizer, gloves and a mask. BEFORE entering The House of Harper, I will sanitize my hands, put on gloves, and apply my mask. (You may wear your own personal mask, should you choose to do so.) I will be required to wear a mask (PROPERLY) the entire time I am inside of the building. As a hair client, I will be provided a fresh clean cape for my appointment. As a massage or lash client, I will be provided fresh, clean linens for my appointment.*

I agree

To limit surface contact, I will wait at the door of The House of Harper for my service provider to open it for me. I understand that my temperature must be taken at this time before I can enter the building and documented for their records. If my temperature is above 99 degrees I will be allowed to cool off once in my car, and will return once my service provider texts me. If my temperature is above 99 degrees the second time, I will reschedule my appointment and understand I will still be responsible for the cost of that days missed appointment. (Please keep your AC turned ON in your car to help regulate your temperature)*

I agree

I will not be allowed to bring in food or drink of any kind into the salon, and understand that beverages will not be provided to me by The House of Harper during this time.*

I agree

Personal items will be limited to a cellphone and form of payment only. I will not bring books, laptops, purses, or any other personal item that can not be kept in my lap. *

I agree

I will be asked to arrive to my appointment alone. If assistance is required to get to and from the appointment, my helper will be asked to wait outside of The House of Harper during my appointment and my service provider will assist me while I am in the building. I understand that if I bring a child, friend, or family member I will be asked to reschedule, or the addition person will be denied access inside the building. *

I agree

I understand that I may be asked to wait in a separate room if I am receiving color services to provide above adequate social distance. I will only leave my designated area to go to the restroom and come back maintaining a 6 foot distance from any other clients or service providers. *

I agree

I understand that my service provider will accept my payment while I am in my service space (hair clients will pay while they're in the stylist chair, massage clients in the massage room, facial clients in the esthetics room, lash clients in the lash room) to limit surface contact, if you are paying with a card, your service provider will swipe your card, ask if you'd like to leave gratuity, and sign for you we will also accept pre-written checks, if paying with cash please pay with exact change as no change will be given. Venmo payment is STRONGLY encouraged and preferred.*

I agree

I understand The House of Harper has added a $5 service charge to each clients service total. This is to cover the businesses additional cost for provided PPE, and sanitation procedures. *

I agree

I agree to acknowledge and uphold The House of Harper's 24 hour cancellation policy. The House of Harper's cancellation policy states that; They require a 24 hour notice to cancel or reschedule any appointment. I understand that in the case that I do not give this notice, or no call- no show for an appointment I will pay the full price of my scheduled appointment. In the case that I arrive 15 minutes or more late to my appointment, I may be asked to reschedule said appointment and pay the full price of that appointment. I understand that with my service providers limited schedule availability that each and every client will be upheld to agree to this policy. Emergencies will be handled on a case by case basis. *

I agree

Additionally, I have access and have read the new policies provided by The House of Harper. I understand that should I want to review the policies I can request them to be sent to me at any time. *

I agree

Our Governor has assessed the risk and he feels that opening salons is safe at this time. The House of Harper team are not experts in the risk analysis of COVID-19. We are willing to open and provide Beauty+Relaxation services to you if you are willing to accept the risk of contracting COVID-19. *

I agree

In consideration for providing haircuts, hair color, lash extensions, massage, facials and any other services, I agree that should I contact COVID-19, I agree to indemnify and hold The House of Harper, its officers, agents, servants, employees, and landowners and their successors and assigns harmless from any and all claims for damages should I contract COVID-19 from my receiving ALL services at The House of Harper.*

I agree

I further agree that I will not file, nor cause to be filed, nor participate in any lawsuit against The House of Harper, its agents, servants, employees, and any other person who may be in any way connected with ALL services at The House of Harper, including but not limited to the owner of The House of Harper, the staff with whom I am receiving services, their employees and agents for injuries and/or death as result of contracting COVID-19 *

I agree

I agree that if I take any steps to make a claim for damages against The House of Harper, its agents, employees or any other released parties arising out of my receipt of ALL services during my visit to The House of Harper facility, I shall be obligated to pay all attorneys' fees and costs incurred as a result of such claim. *

I agree

I acknowledge that I can go elsewhere to have my Beauty+Relaxation services performed, and I acknowledge that The House of Harper is not the only business I can do so at. By signing this Agreement, I acknowledge that I am free to go to other businesses who may not require my agreement to accept responsibility for contracting COVID-19 and I chose to have my services done at The House of Harper. *

I agree

Signature*

Clear

Protocols, Services Agreement and Waiver

Health questions

Protocols

Waiver