Submit a Screencastify Support Question

Submit a Support Request

Please answer the following questions to share your request with the Screencastify Support Team:
Name *

First Name Last Name
Email address *
Which type of request is this? *

Question Problem Task
Which of our products would you like help with? *

Record Edit Submit API General Screencastify
Which category does this request best fit? *

Account Audio Crash Microphone Privacy Refund Sales Sharing Troubleshooting Webcam
Please share more information about your request in as much detail as possible. *
Screenshot and/or video
We are typically able to solve tickets much faster if you're able to include a screenshot and/or video of your issue. Please copy and paste the URL of your screenshot and/or video above.
Which troubleshooting steps have you already tried? *

Clearing cache and cookies (Copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data) Performing a Hard Refresh (https://bit.ly/2E5hl8X) Uninstalling the Record extension (https://bit.ly/3hAe1QX) and reinstalling (https://bit.ly/install-SC) Restarting Chrome (Copy and paste chrome://restart into the browser bar and click Enter.) Restarting your computer Using Screencastify with a different internet connection (like a different WiFi connection or a phone's hotspot) Update your extension (https://bit.ly/3iUnMu5) Other
I am a(n): *

Teacher Administrator Student Business User Other
What operating system are you using? *

Mac Windows ChromeOS Linux None of the above
Sometimes it is easier to share the issue that you are experiencing by showing your screen! For the opportunity to chat live and demonstrate the issue that you're seeing, please grab a time slot from this calendar. 🤓
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