Submit a Support Request
Please answer the following questions to share your request with the Screencastify Support Team:
Which type of request is this?
Which of our products would you like help with?
Which category does this request best fit?
Please share more information about your request in as much detail as possible.
Screenshot and/or video
We are typically able to solve tickets much faster if you're able to include a screenshot and/or video of your issue. Please copy and paste the URL of your screenshot and/or video above.
Which troubleshooting steps have you already tried?
Clearing cache and cookies (Copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data)
Performing a Hard Refresh (https://bit.ly/2E5hl8X)
Uninstalling the Record extension (https://bit.ly/3hAe1QX) and reinstalling (https://bit.ly/install-SC)
Restarting Chrome (Copy and paste chrome://restart into the browser bar and click Enter.)
Restarting your computer
Using Screencastify with a different internet connection (like a different WiFi connection or a phone's hotspot)
Update your extension (https://bit.ly/3iUnMu5)
I am a(n):
What operating system are you using?
None of the above
Should be Empty: