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English (US)
Submit a Support Request
Please answer the following questions to share your request with the Screencastify Support Team:
Name
*
First Name
Last Name
Email address
*
Which type of request is this?
*
Question
Problem
Task
Which of our products would you like help with?
*
Record
Edit
Submit
API
General Screencastify
Which category does this request best fit?
*
Account
Audio
Crash
Microphone
Privacy
Refund
Sales
Sharing
Troubleshooting
Webcam
Please share more information about your request in as much detail as possible.
*
Screenshot and/or video
We are typically able to solve tickets much faster if you're able to include a screenshot and/or video of your issue. Please copy and paste the URL of your screenshot and/or video above.
Which troubleshooting steps have you already tried?
*
Clearing cache and cookies (Copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data)
Performing a Hard Refresh (https://bit.ly/2E5hl8X)
Uninstalling the Record extension (https://bit.ly/3hAe1QX) and reinstalling (https://bit.ly/install-SC)
Restarting Chrome (Copy and paste chrome://restart into the browser bar and click Enter.)
Restarting your computer
Using Screencastify with a different internet connection (like a different WiFi connection or a phone's hotspot)
Update your extension (https://bit.ly/3iUnMu5)
Other
I am a(n):
*
Teacher
Administrator
Student
Business User
Other
What operating system are you using?
*
Mac
Windows
ChromeOS
Linux
None of the above
Submit
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