Level 3 Certification

1
Before you get started - please read instructions completely:

Knowledge Test:

This is NOT an open book assignment. No assistance may be provided, including but not limited to, other Assistant Managers, General Manager, Leadership Team Member, the Training Guide, or the internet.

This is to be completed by the Assistant Manager being certified only.

Any parties found guilty of this will be subject to disciplinary action up to and including termination.

Skills Test:

This portion of the Certification is to be completed by the GM.

Together, the GM and AM will review all required skills and mark them according to the AM's ability.

Failure to abide by NRVP's Honesty and Integrity policy when completing this Certification and any associated assignments will result in disciplinary action.

In order to advance to the next level, Assistant Managers must also complete the following -

- AM has performed 2 interviews

- AM has fully processed 2 new hires

- AM has onboarded 2 new team members

- AM facilitates at least 1 Product Master certification for another Team Member or manager

- Facilitates at least 1 Level 1 or Level 2 certification with another manager

- AM has completed 3 schedules with no GM assitance

- 2 SOER's performed in another store with Area Supervisor

- 1 FSE visit performed at another store

- Has attended at least 1 training class (facilitated by Lindsay)
2
I have read the instructions on the previous page and understand the expectations* This field is required.
I understand
3
Assistant Manager Name* This field is required.
First Name
Last Name
4
Store Number* This field is required.
5
Date* This field is required.
Date
Month
Day
Year
6
After a product incident, it is recommended to call at least _________ customers to ask how their experience was.* This field is required.
10 total, 5 before and 5 after the incident with similar items on their order
12 immediately following the incident
3 directly following the incident
5 orders before the incident
7
What are our 3 goals when it comes to customer experience? Select all that might apply -* This field is required.
Wow them, keep them
Contact Customer care
Take great care of the customers in your neighborhood
Respond to concerns in a timely manner
8
If you have any areas in your store that need improvement - you should not start any new projects.* This field is required.
True
False
9
What is a "bottleneck", as it applies to our store operations?* This field is required.
A driver leaves with too many deliveries at once, causing wait times to be longer than expected for the customers.
The business coming in is more throughput than a particular area of the store operations can handle.
When the hiring process is slowed down, due to a new Team Member not having all of their documents ready on the first day.
A customer can't decide what they want to order, causing a line to form in the lobby.
10
Manager 1 has an AWUS of $15k with a total food cost of $5k. Manager 2 has an AWUS of $20k, with a food cost of $6k - which manager has the lower food cost percentage?* This field is required.
Manager 2 - food cost of 30%
Manager 2 - food cost of 33%
Manager 1 - food cost of 10%
Manager 1 - food cost of 34%
11
Looking at your ______ versus _______ usage can help you determine areas for improvement in your store when it comes to food cost.* This field is required.
controllable; non-controllable
consistent; inconsistent
major; minor
ideal; actual
12
It would be important to change quantities for items in EFO under these circumstances - select all that apply.* This field is required.
Sporting events schedule
Impending bad weather
No boost weeks are happening
You throw out an item
13
EFO uses which 5 calculations to provide you with the most accurate food order projection?* This field is required.
Days covered, historical food usages, inventory level, margins set, and sales history
Percentage functions, fluctuations, proof time, sales history, inventory level, and days covered
Sales history, days covered, proof time, inventory level, and margins set
Proof time, inventory level, weather forecast, delivery times, and historical food usage
14
To encourage a store culture that embraces perfect image, you can praise TM's ___________ for following image standards.* This field is required.
Publicly
In-private
Once per week
During their performance reviews
15
The purpose of the gap analysis is to -* This field is required.
Analyze what's missing, determine how big the problem is, and how best to tackle it
Understand how much space between the slap table and makeline their should be
Know who to reprimand when you don't get the desired results
All of the above
16
You want to create a gap analysis and are trying to identify a trend in your store. A trend you notice might be -* This field is required.
Your PCYA was -6.3% last weekend
You are scheduled to clean your oven tomorrow and know that if you don't clean it, your product quality is going to be impacted
Between 5-8pm your load time is .79 min higher than the rest of the day last period
Your last OER was a 3-star
17
blank * is the set of values, characteristics, or practices that define a particular group of people or a community.
18
Future sales trends are important when deciding who to hire -* This field is required.
True
False
19
__________________ is the best indicator of future performance.* This field is required.
Attitude
References
Past behavior
Current behavior
20
The first thing you should do when preparing for an interview, is determine what success looks like.* This field is required.
True
False
21
What is customer aquisition?* This field is required.
The ability to turn new customers into repeat customers
The ability to capture new customers for your store
The count of non-new customers
A measure of how many time a customer places an order over a certain period of time
22
What is customer conversion?* This field is required.
The ability to turn a new customer into a repeat customer
The count of non-new customers
A measure of how many times a customer places an order over a certain period of time
The average net sales divided by the number of orders placed by customers
23
Don't be too critical of a product focus plan that comes to you. No complete plan should be turned down if it hits all 5 of the steps in the gap analysis process* This field is required.
True
False
24
What is one sales building activity that you can do to help retain customers?* This field is required.
Wobble boarding
Customer callbacks
Upselling
Car-top signs
25
When planning your budget, the first step is determining how much money you have to spend, and then decide what you're trying to accomplish.* This field is required.
True
False
26
Goals should always be -* This field is required.
Realistic, attainable, profitable, and compatible
Specific, measurable, accurate, and challenging
Specific, measurable, achievable, and compatible
27
One and done adjustments to your store's service are -* This field is required.
Small changes that happen all at once, your goal as a manager is to make larger - more long term changes
Small but realistic shifts in your store's operations, the kind of change you should be trying to make as a manager
Large tasks you can delegate to team members
28
How are setting individual goals important to your store's overall success?* This field is required.
29
Aces in their places means -* This field is required.
Putting your employees in a place where they excel, but it's not always a realistic goal
Putting your employees in the spots where they excel, and is vital part of being prepared for the rush
Making sure every crew member is an expert in just one position and only works that one position
30
As you create a schedule, a manager who is aware of Aces in their Places should think...* This field is required.
Who performs best where?
Who is available when?
Who is friends with whom?
Who performs best during a lull?
31
Customer Experience
Ready
Not Ready
Not Trained
Evaluates and addresses customer service performance in the store
Practices great hospitality
Evaluates and addresses customer service performance in the store
Practices great hospitality
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
32
Financial Acumen
Ready
Not Ready
Not Trained
Understands advanced math regarding the store
Has attended Business Management training class
Understands advanced math regarding the store
Has attended Business Management training class
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
33
Food
Ready
Not Ready
Not Trained
Consistently places accurate food orders using Web EFO
Coaches team members and lower-level Assistant Managers on best practices for food management
Maintains cost control systems in the store, like the food variance log, cheese log, etc. and coaches lower level Assistants on how to use these tools
Consistently places accurate food orders using Web EFO
Coaches team members and lower-level Assistant Managers on best practices for food management
Maintains cost control systems in the store, like the food variance log, cheese log, etc. and coaches lower level Assistants on how to use these tools
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 3
34
Image
Ready
Not Ready
Not Trained
Promotes image and grooming standards in the store - holds a high standard
Identifies positive and negative trends in the store and develops plans for improvement
Promotes image and grooming standards in the store - holds a high standard
Identifies positive and negative trends in the store and develops plans for improvement
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
35
Labor
Ready
Not Ready
Not Trained
Builds appropriate schedules for store sales
Understands SPLH, and when to make appropriate cuts to handle the incoming business.
Builds appropriate schedules for store sales
Understands SPLH, and when to make appropriate cuts to handle the incoming business.
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
36
Safety and Security
Ready
Not Ready
Not Trained
Actively leads and enforces safety and security guidelines in the store.
Actively leads and enforces safety and security guidelines in the store.
Ready
Not Ready
Not Trained
37
Leadership
Ready
Not Ready
Not Trained
Can identify performance gaps or business gaps and create plans to address them.
Effectively uses PWR to better understand the store's business
Handles disciplinary actions in the store in a quick, and appropriate manner. Asks for GM or AS intervention as needed.
Can identify performance gaps or business gaps and create plans to address them.
Effectively uses PWR to better understand the store's business
Handles disciplinary actions in the store in a quick, and appropriate manner. Asks for GM or AS intervention as needed.
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 3
38
People
Ready
Not Ready
Not Trained
Hires great employees
Effectively manages task completion for the recruiting plan
Attracts and retains the right team members for the store
Evaluates store leader's ability to execute job functions and evaluates individual performance
Hires great employees
Effectively manages task completion for the recruiting plan
Attracts and retains the right team members for the store
Evaluates store leader's ability to execute job functions and evaluates individual performance
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 4
39
Product
Ready
Not Ready
Not Trained
Creates and implements effective product focus plan
Upholds and coaches great/ remake standards always - coaches other Team Members on why they're important.
Creates and implements effective product focus plan
Upholds and coaches great/ remake standards always - coaches other Team Members on why they're important.
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
40
Sales
Ready
Not Ready
Not Trained
Understands and actively works to increase sales
Understands and actively works to increase sales
Ready
Not Ready
Not Trained
41
Service
Ready
Not Ready
Not Trained
Hits HTA and Service goals
Understands Ready, Set, Go concept, as well as the Speed of Service blueprint and the role they play in providing excellent service
Hits HTA and Service goals
Understands Ready, Set, Go concept, as well as the Speed of Service blueprint and the role they play in providing excellent service
Ready
Not Ready
Not Trained
Ready
Not Ready
Not Trained
1 of 2
42
Please provide an example of a time you used advanced Problem Solving skills, and resolved a problem with no GM or AS intervention. What was the situation, what did you do to resolve it, and what was the outcome?* This field is required.Please make sure to answer the question completely!
Huge
Large
Normal
Small
Ok
Ok
43
Please detail your career goals - have they evolved over the course of your time in the Management Development Program? If so, how?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
44
How do you keep yourself organized at work? What is your process for following up with your fellow managers, as well as other Team Members? Have you taken on a task in your store that requires follow-up? If so, how did you follow up, and what was the result?* This field is required.Please make sure to answer the question completely!
Huge
Large
Normal
Small
Ok
Ok
45
In a few words, please describe what you believe makes up a successful GM, based on what you've learned in the Management Development Program, as well as observed during your time with New River Valley Pizza.* This field is required.
46
Did the Assistant Manager complete the following?* This field is required.
Performed 2 interviews
2 TM's onboarded
2 new hires fully processed - paperwork submitted
Facilitated a Product Master certification with another Team Member (CSR or AM)
Assists with facilitating 1 L1 or L2 certification for another manager
AM has completed 3 schedules, including projections with no GM assistance
2 SOER's performed in another store with Area Supervisor.
1 FSE visit performed with Area Supervisor
Has attended at least 1 training class (held in the main office by Lindsay)
47
Upload Product Focus Plan
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
48
Upload Product Focus Plan Results
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
49
Upload Service Focus Plan
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
50
Upload Service Focus Plan Results
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
51
By signing below, you are awknowledging that the above Certifcation was completed in accordance with the directions stated and the NRVP Honesty and Integrity policy.

Upon approval, the promotion and any assocaited pay changes will be implimented on the following payroll.
52
GM Signature* This field is required.
Clear
53
AM Signature* This field is required.
Clear
54
Type a question
Type option 1
Type option 2
Type option 3
Type option 4
Should be Empty: