Goodmorning Team!
AM Shift Checklist
Date
*
-
Month
-
Day
Year
Date
MOD
*
First Name
Last Name
Employee Name
*
First Name
Last Name
Back
Next
Save
First Things First.
Please ensure that all of these are done before starting anything else.
Hotel Ambiance and Brand Standard. These are non-negotiable and should be executed with utter-most attention.
*
The Front desk, Bar Area and Fridge is Clean and Organized.
The Music is on Volume 60% and French Chic Channel is on.
The center meeting room light is on ,the table is clean and chairs organized.
The Podium and Ropes are set up with No Food Outside Sign at the bar. One person is assigned as Host/Hostess from 7am to 10am/10.30 on weekends.
The Coffeeshop displays are clean and full. Take things out of freezer if needed to replenish. There should ALWAYS be a velvet cake and blueberry cake displayed. Grab from freezer to thaw or Inform Manager if out of stock.
The pool and hot tubs gates are open
Time
*
Hour Minutes
I received all pertinent information from Night Audit.
*
YES
NO
I have been handed Breakfast Report and I am ready to check guests into breakfast asking for room number, name and number of people.
*
YES
NO
I read Kares and Shift Log - I am aware of any Guest Issues
*
YES
NO
Back
Next
Save
Reports
Make sure all reports are accurate and sent it out asap.
GENERATE FULL CLEANING REPORT REQUESTS, ADD TO HOUSEKEEPING ACTIONS AND UPLOAD HERE.
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Full Cleaning Requests List
TODAY'S SCHEDULED CLEANING
Cross Check with housekeeping
REQUESTED FOR TOMORROW
Room #
Room #
Room #
Room #
Room #
Room #
Room #
Room #
Room #
Room #
Room #
Room #
GENERATE LATE CHECK OUT REPORT AND ADD TO HOUSEKEEPING ACTIONS
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
LIST THEM HERE AS WELL -- DON'T FORGET PREMIUM AND PRE-BOOKED VIPs
Room #
Checkout Time if Availble
Late Checkout 1
Late Checkout 2
Late Checkout 3
Late Checkout 4
Late Checkout 5
Late Checkout 6
Late Checkout 7
Late Checkout 8
Late Checkout 9
Late Checkout 10
Late Checkout 11
Late Checkout 12
Late Checkout 13
Late Checkout 14
LIST ALL ROOMS WITH COFFEE TRAYS, CHAMPAGNE BUCKET AND DOUBLE CHECK THEY ARE IN HOUSEKEEPING ACTIONS.
Room #
Coffee Tray
Pod Preference
Crib
Champagne Bucket/Tray
1.
2.
3.
4.
5.
6
7
8
9
10
11
12
13
14
List any birthdays, anniversary or special packages DUE TODAY.
Room#
Guest Name
Package Type/Price Paid
Special Request Details.
1.
2.
3.
4.
5.
6.
7.
8.
UPLOAD FRONT DESK ACTION REPORT IF AVAILABLE.
Browse Files
Drag and drop files here
Choose a file
Cancel
of
You're not quite done yet! Submit this first part before 8am and move on the the second part of the form.
Back
Save
Submit
Next
Now, the fun begins!
Get Ready for a great shift!
Time
*
Hour Minutes
I always have in mind the hourly bathroom check and will coordinate with the other front desk agent to take turns every hour. Set a reminder hourly.
LIST ANY ADDITIONAL LAST MINUTE LATE CHECKOUTS ( NONE AFTER 10AM)
Room #
Checkout Time if Availble
Rhonda is Aware & Approved
Late Checkout 1
Late Checkout 2
Late Checkout 3
Late Checkout 4
Late Checkout 5
Late Checkout 6
Late Checkout 7
Late Checkout 8
Late Checkout 9
Late Checkout 10
Check Room's Availability for the day.
*
King
Double Queen
King Sofa
Double Queen Balcony
King Balcony
Availability
Administrative Reservations Checklist
*
I have gone through all reservations and checked for invalid CC.
List the reservations with invalid CC and the steps you took to resolve.
Name
Did you call or email the guest?
Did you cancel the reservation?
Source of Reservation (Direct, Expedia,booking)
1.
Yes
No
Yes
No
2.
Yes
No
Yes
No
3.
Yes
No
Yes
No
4.
Yes
No
Yes
No
Prepare Arrivals
*
Assign one person from your shift to replenish micro market and re-organize as needed when timing is right. Empty boxes get taken out of storage :)
First Name
Last Name
Pool Ball Lights have been removed from the Pool and set to charge. ( balls coming back soon!)
Back
Next
Save
Shift Log Entry
*
Upload Kare
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Kare (Don't hesitate to make Sorry Baskets and Handwritten cards!)
Guest Name
Room #
What happened?
Needs a Follow Up
Guest Happy?
#1
Yes
No
#2
Yes
No
#3
Yes
No
#4
Yes
No
#5
Yes
No
#6
Yes
No
#7
Yes
No
Construction & Technical Log
Area or Room #
I was able to resolve for the guest
Needs a Follow up from Construction?
Details
TV issues
Yes
No
AC Issues
Yes
No
Plumbing
Yes
No
WIFI
Yes
No
Noise Complaints
Yes
No
Other
Yes
No
List any refunds, part refunds or free breakfast that were given out due to hotel or service mistake.
Room #
I was able to resolve for the guest
Needs a Follow up
Details. Amount refunded or favor granted.
1.
Yes
No
2.
Yes
No
3.
Yes
No
4.
Yes
No
5.
Yes
No
6.
Yes
No
7.
Yes
No
8.
Yes
No
I have completed the Credit Check and made sure that no guest is above limit
Any Guest set to depart that you are unable to increase the authorization for, should be noted on Pass On Log and an email sent to AGM & Housekeeping Manager with details.
Room #
Guest Name
Email Sent to AGM
Email sent to Housekeeping
1.
2.
3.
4.
5.
6.
7.
Do one last check on new reservations and check for invalid CC.
I have completed all of the following tasks before the end of my shift:
*
Kares
Front desk, coffee station, kiosks and bar is clean and organized.
Trash is taken out
Replenish Pool Towels, Toiletries and Bath towels for next shift.
Prep 5 Keurig Trays and 5 Espresso Trays and place them in Micromarket Storage
Post this morning's breakfasts to guest's folios.
Upload Cashier Transaction and Credit Check Report.
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Thank you for a great shift! Sign off your form below:
*
Any Additional Comments or Feedback that you can think of!
Save
Submit
Should be Empty: