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Customer Satisfaction Survey
Thank you for visiting RDB
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1
Question 1: What is your language preferences/ Hitamo ururimi?
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English/Icyongereza
Kinyarwanda
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2
Question 2: Choose your gender.
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Male
Female
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3
Ikibazo 2: Hitamo igitsina.
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Gabo
Gore
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4
Question 3: Mode of Service Provision.
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Online
Offline
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5
Ikibazo 3: Uburyo uhabwamo serivisi
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Hifashishijwe Ikoranabuhanga
Mu buryo busanzwe
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6
Question 4: Service visited.
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Mortgage Registration
Notary
One Stop Center
Intellectual Property
Internship Program
Business Registration
Investment Promotion
Re-Investment and Aftercare
Tourism Regulation
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7
Ikibazo 4: Ishami Usabamo Serivisi
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Kwandikisha Ingwati
Serivisi za Noteri
Ishami rya One Stop Center
Kwandikisha Umutungo mu by'ubwenge
Kwimenyereza umwuga
Kwandikisha ibikorwa by'ubucuruzi
Gushyigikira ishoramari
Gukurikirana abashoramari
Igenzura ry'ibikorwa by'ubukerarugendo
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8
Question 5: Professionalism of our staff and efficiency of our online service.
Very poor
Poor
Good
Very Good
Excellent
Professionalism of our staff
Efficiency of our online service
Professionalism of our staff
Efficiency of our online service
Very poor
Poor
Good
Very Good
Excellent
Very poor
Poor
Good
Very Good
Excellent
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9
Ikibazo 5: Ubushobozi bw'abakozi bacu n'imiterere ya serivisi yifashisha ikoranabuhanga.
Mbi cyane
Mbi
Nziza biringaniye
Nziza Cyane
Irahebuje
Ubushobozi bw'abakozi bacu
Imiterere ya serivisi yifashisha ikoranabuhanga
Ubushobozi bw'abakozi bacu
Imiterere ya serivisi yifashisha ikoranabuhanga
Mbi cyane
Mbi
Nziza biringaniye
Nziza Cyane
Irahebuje
Mbi cyane
Mbi
Nziza biringaniye
Nziza Cyane
Irahebuje
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10
Question 6: Timeliness of service provision and duration of complaint handling.
Less than 6 hours
Less than 24 hours
A Week
A Month
More than a Month
Timeliness of service provision
Duration of complaint handling
Timeliness of service provision
Duration of complaint handling
Less than 6 hours
Less than 24 hours
A Week
A Month
More than a Month
Less than 6 hours
Less than 24 hours
A Week
A Month
More than a Month
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11
Ikibazo 6: Igihe serivisi imara n'igihe ikibazo gisubirizwa.
Ntibirenza amasaha 6
Ntibirenza amasaha 24
Bimara icyumweru
Bimara ukwezi
Hejuru y'ukwezi
Igihe serivisi imara
Igihe ikibazo gisubirizwa
Igihe serivisi imara
Igihe ikibazo gisubirizwa
Ntibirenza amasaha 6
Ntibirenza amasaha 24
Bimara icyumweru
Bimara ukwezi
Hejuru y'ukwezi
Ntibirenza amasaha 6
Ntibirenza amasaha 24
Bimara icyumweru
Bimara ukwezi
Hejuru y'ukwezi
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12
Question 7: Please share your comments and suggestion for improvement.
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0/100
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13
Ikibazo 7: Tanga ibitekerezo ku buryo serivisi yanozwa.
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0/100
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14
Please write down your email address
myemail@gmail.com
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15
Shyiraho aderesi yawe ya imeyili.
myemail@gmail.com
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