Conditions of Enrolment
Cost of Lessons
1. Individual tutoring sessions with Kym are $115.50/hr including GST .
2. Individual tutoring sessions with all other tutors are $92.40/hr including GST.
Payment of Fees
3. Fees are charged prior to commencement of each term and are payable in ADVANCE for the full term.
4. All fees need to be paid via credit card or EFT payment.
5. All term fees are nonrefundable, including if your child is sick or is unable to attend the lesson for another reason e.g. school camp. Lessons may be rescheduled if 24 hours’ notice is provided as per clause 9 and 10 below.
6. If fees are not received within 14 days of invoice date, tutoring for your child will cease until all overdue amounts are paid up to date.
Cancelling a Lesson
7. There is a 24-hour cancellation policy. Please note we require 24 hours’ notice to cancel any lesson otherwise fees still apply.
8. Please contact Kym Trevena on 0410 426 279 via text message to cancel.
9. Management at Illumination Tutoring and Counselling reserves the right to cancel tutoring lessons due to unforeseen circumstances. If this occurs, the lesson will be made up at a different time by your child's tutor or the cost of that lesson will be refunded.
Rescheduling a Lesson
10. Parents and/or students may reschedule a lesson up until 24 hours before the scheduled lesson. If a lesson is not rescheduled within the current term, this lesson will be forfeited.
11. Please note that if the lesson is rescheduled, the lesson may be with a different tutor due to the availabilities of each tutor.
12. If your child is unwell, a lesson may be provided online over Zoom.
Cancellation of Enrolment
13. Students are expected to attend all their tutoring sessions at the scheduled time and the day in which they are enrolled for the whole term. The minimum enrolment period is a complete term.
14. Cancellation of enrolment may only be made at the end of each term - this must be communicated to Kym Trevena by email illuminationtutoring@hotmail.com