Create Edmunds Support Ticket

1
Contact Name* This field is required.
2
Account Name* This field is required.
3
Phone Number* This field is required.
Please enter a valid phone number.
4
Email* This field is required.
example@example.com
5
Assistance with:* This field is required.
Software Support
Network/Hardware Support
6
Product Line* This field is required.
MCSJ
BAS
Logics
7
Tech/IT Reason* This field is required.
Please Select
Please Select
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
8
For any of the below services please click the needed service to be directed to the online webpage or to schedule an appointment.

BAS Migrations/Installs - Request Form

BAS UPDATE or RPS Sync - Scheduling

MCSJ Upgrade - Book Now

LOGICS Update - Book Now
9
MCSJ module you are working in * This field is required.
Please Select
Please Select
Accounts Receivable
Animal Licensing
Employee Self-Service
Escrow
Finance Super Suite
Financial Dashboard
Fleet Maintenance
Human Resources
Inventory
NJ Tax
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Real Estate Property Tax
Requisitions
Utility
Work Orders
System Wide
10
BAS module you are working in * This field is required.
Please Select
Please Select
Animal Control & Shelter
AZ Clerk
CT Clerk
Foil
Golf
IFM
IFM Payroll
IPS
iTax
MA Clerk
Minutes Tracker
NY Clerk
PA Clerk
Parks & Rec
Tax
Utility
Website
11
Logics module you are working in * This field is required.
Please Select
Please Select
Cash Collections
Condor/Revenue
Eagle/Utility
Falcon (Fixed Assets)
Icobol Payroll
Kronos
Optimum
Phoenix
ViewPoint
System Wide
12
Case Description* This field is required.
13
Subject* This field is required.
14
Supporting Documentation:

If you have an error report or any supporting documention for this case please reply to your Edmunds Support Case # email* that will follow after this submission and attach there.

*Edmunds Support Case # confirmation email will be sent if we have your email address within our database.

You may always email the documents to Support@EdmundsGovTech.com and reference this submission.
15
Support Case Reason* This field is required.
Software Support
Please Select
Software Support
16
Business Hours ID
17
Record Type ID
18
Owner Queue IdWill assign queue depending on whether the customer chooses Customer Support or Tech Services
19
Final Module
Please Select
Please Select
Accounts Receivable
Animal Control & Shelter
Animal Licensing
AZ Clerk
Cash Collections
Condor/Revenue
CT Clerk
Data Vault
Delphi
Eagle/Utility
Employee Self-Service
Escrow
Falcon (Fixed Assests)
Finance Super Suite
Financial Dashboard
Fleet Maintenance
FOIL
Golf
Human Resources
Icobol Misc
Icobol Payroll
Icobol Tax
Icobol Utility
IFM
IFM Payroll
Inventory
IPS
iTax
Kronos
Land Management
MA Clerk
Meter App
Minutes Tracker
Misc WIPP
Multi
MyTown
NJ Tax
NY Clerk
Online Forms
Optimum
PA Clerk
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Personal Property Tax
Phoenix
Real Property Tax
Requisition App
Requisitions
Resident Self-Service
System Wide
Tax
Utility
Utility Billing
Vendor Portal
ViewPoint
Website
WIPP IVR
Work Order
System Wide
20
Final Subject
21
Final Reason
Please Select
Please Select
General
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
Software Support
Should be Empty: