Customer Service Survey
BBG's mission is to consistently and efficiently deliver high-quality legal services that exceed client expectations. We understand this high standard of "excellence" is only achievable if we provide disciplined and exceptional performance, with accountability to honest, open and ongoing feedback from you about your level of satisfaction with BBG. Thank you for taking the time to complete this brief survey regarding the legal services BBG has provided to you within the past [time frame]. On a scale of 1 to 5, with 3“meeting expectations” and 5 being “very satisfied”, please answer the following:
Overall, how satisfied were you with the following:
Very satisfied
5
4
3
2
1
Very dissatisfied
Representation by BBG?
Quality of BBG's work?
BBG's responsiveness?
Legal advice and recommendations BBG provided?
BBG's client services, or how BBG resourced and staffed your work?
BBG's anticipation and plan in the course of representation?
Results obtained?
Value of BBG's services?
BBG understood and valued your goals and expectations?
Your comments and opinions are important to us. Please let us know what we did well and how we can improve.
How did you learn about BBG? (Check all that apply)
Word of mouth/referral
Online (e.g. Google search)
Prior representation by BBG
Law firm rankings
Web page
Presentation by BBG attorney
Publication/article by BBG attorney
Other
What was your reason for choosing BBG? (Check all that apply)
Prior experience with firm
Flexibility
Reputation
Recommendation
Proposal received from firm
Legal expertise
Location
Price/billing rates
Other
Email
*
Please enter your email (example@example.com)
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