I agree not to use water-proof mascara and to only use recommended products after your treatment.
Cancellation, No-Show and Refund Policy
Cancellations and requests to rescheduled are only accepted via phone call. Emails, text messages, and social media messaging are not accepted as a way to contact other than inquiries. We ask that you consider the amount of time our staff blocks off for your appointments. When you forget to cancel your appointment in a timely manner, we miss the opportunity to fill that spot with guests on our Wait List.
Cancellations between 3-24 hours of your appointment will either forfeit the non-refundable, non-transferable retainer placed for new clients or 50% of the appointment will be charged to your account on file.
Cancellations less than 3-hours or failing to show up for an appointment is considered a "No-Show" and 100% of the appointment will be charged to your account on file. Please note, showing up more than 15-minutes late for your scheduled appointment is considered a "No-Show."
A credit card MUST be kept on file for all future appointments. If a card was not able to be charged due to a missed appointment, that missed appointment must be paid prior to scheduling your next appointment.
Refunds are not given once any service is rendered, including allergic reactions. We strive to offer the best quality service. If you are unsatisfied with your service, we ask you contact management within 3-days of service to help decide what the best option is.
I acknowledge it is my responsibility to notify Scarlett's Beauty Bar & Spa of any changes to my credit card information and will keep a current credit card on file at all times.