Enquête de satisfaction du service clientèle
Please rate how strongly you satisfied with each of the statements.
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Professionalism of the company
1
2
3
4
5
Technical support
6
7
8
9
10
Responsiveness to the questions and needs
11
12
13
14
15
Service/product quality
16
17
18
19
20
Delivery time
21
22
23
24
25
Performance of the staff
26
27
28
29
30
Overall, how satisfied are you with our customer service?
1
2
3
4
5
Please rate how strongly you agree or disagree with each of the statements.
Rows
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
Location is easy to find.
31
32
33
34
35
Online service center is easy to navigate.
36
37
38
39
40
Service center is easily reachable.
41
42
43
44
45
Company representatives always meet my expectations.
46
47
48
49
50
Information provided is always met my needs.
51
52
53
54
55
I would recommend it to my friends or colleagues.
56
57
58
59
60
Compared to the competitors, our customer service is
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
How familiar are you with our services?
I use your services frequently
I sometimes use your services
I rarely use your services
Only one time I used your services
Never used your services before
How likely are you to continue to use our services?
Very likely
Likely
Not likely
Not likely at all
Not know
Other
Do you want to add or suggest something?
Name (Optional)
First Name
Last Name
Email (Optional)
example@example.com
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