JotForm User Guide / Billing /

How to change my Payment Method

How to change my Payment Method

This guide is only applicable for the subscriptions paid via FastSpring or Stripe, two of our trusted payment processors.

Here's how:

1. Click the user icon found on top of the page
2. Click the Account text link
3. Go to the Billing tab then click the edit text on Payment Method

Users paying directly through Credit Card

A screen should appear so you can enter the new credit card

For users paying via  FastSpring :

You will be redirected to your FastSpring edit URL after that. To update your subscription payment method, just click on Edit Subscription link.


Select Update Payment Method and follow the instruction on the next page.

If you have any questions on the steps above, please leave your comments below.

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  • AustinCouncilPTA

    How do we do above with paypal

  • AustinCouncilPTA

    We are not idiots We have been though your screens above But that is not the problem. How many different ways do we have to say the green button to change credit card does not work

  • AustinCouncilPTA

    This does not work. I found a question very similar to mine, but the link to the answer says I am not authorized to use. Does JotForm want to get paid??????? Then please help me fix it

  • Michael Bartlett

    This is not the answer I need.

    My credit card is direct debited and I need to change the credit card that is stored for this purpose.

  • bhegman

    My question is the same as "APassionForScrappinRetreats" and the responses on this forum are entirely unhelpful as I too cannot access an "edit" button under the CHANGE CREDIT CARD box.

    When "CHANGE CREDIT CARD" is selected I am simply redirected to my own PayPal account.

  • aapgfdn

    I have followed the steps outlined but do not see the option to edit our billing method from credit card to check. Could someone please call me at 918-560-2644 to assist?

  • APassionForScrappinRetreats

    Trying to change my payment method. It is now set to paypal but I want to change it to a charge card. If I select the change credit card button, it takes to me to paypal. There is no edit button as support forums say there is!

  • guest_51172819318053

    Hi, I'm trying to upgrade my payment details to a larger plan but every username I try is unavailable. Can you help me with this I can't seem to pick a username you'll accept. All the best Luke

  • rowingqld

    That wasn't my question... I want to update the billing email address please. I knew how to change the payment method. I need to change the email address in which the bill gets sent to.

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