How to Cancel Your Subscription

August 11, 2023

If you need to cancel your subscription and downgrade your account back to Starter (Free) plan, this guide will show you how.

To cancel your subscription

  1. Log in to your Jotform account, then open Billing.
  2. On the Billing page, select Change Plan.
Steps to change plan on Jotform's Billing page
  1. Next, select the Starter (Free) plan, then follow the instructions on your screen.
The Starter (Free) plan

Notes:

  • After confirming the cancellation, your subscription will no longer be billed on the next billing date.
  • Although there will be no further billing charges after the cancellation, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for.
  • Your subscription will automatically downgrade to the Starter (Free) plan on the date of its expiration (usually on the next billing date).
  • If your subscription is paid for via PayPal, you might also need to cancel it in your PayPal account. See How to Cancel Your PayPal Subscription for more information.
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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