Why I am not Receiving Email Notifications?

Last Update: July 29, 2016

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting.

1. First and foremost, make sure that there is a recipient email address in your form notification and that this is the email address you want the submissions to go to. This guide "Finding out E-mail Address used for submission" will give you a quick walkthrough.

2. Check your recipient email address for typos.

3. Check if the email is in your spam/junk folder. If it's there, mark it as "Not Spam" so that it will not be flagged as spam in the future.

4. Check to see if your email is on the bounce list. Here's a guide on how to check and remove email in the bounce list. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

5. If the previous suggestions do not help, please contact your email service provider and ask them to whitelist JotForms sender email addresses, IP and domains. This is to ensure that all legitimate emails coming from JotForm and AmazonSES (our email service providers) will be recognized and accepted by your email service provider.

6. If the above steps do not allow for emails to go through, open a ticket in our support forum. Make sure to include the URL of your form and the email address involved. We will debug the problem for you and send you the email server logs. You can then contact your hosting provider with the email tracking ID and ask them to find out what happened with the email.


7 Comments...


   
portraitwedding (April 19, 2016 at 11:07 PM)

I read your instruction and follow. It is NOT working for me. Can you help?

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actionaidforanimals (April 29, 2016 at 10:18 AM)

Please please please we need the completed forms to be coming through to our adoptions email

adoptions@actionaidforanimals.com

I have tried all the above and its still not working

https://form.jotformeu.com/61193039749362

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Louisaz (June 26, 2016 at 08:36 PM)

I've followed the instructions very carefully. Email notifications are not being sent to me at ltgargaz@q.com. They used to be sent and for some reason, they are no longer being sent. Likewise, test messages are not being sent to my email address. I must constantly look at the INBOX for new form submissions. This is a real nuisance. I need your help.
Thanks,
Louis

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dmillercs (July 19, 2016 at 05:03 PM)

I am not receiving emails. I have followed all the instructions and cannot get it to work. I use to get them now I don't

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SignChiq (September 01, 2016 at 11:59 AM)

Forms has been working fine for the last 2 years and now since August 6th my client has not received email submissions - need this fixed ASAP. I've followed all the steps to ensure it's not on our end and it's not.

Please contact me ASAP.

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trueiconic (September 20, 2016 at 12:41 AM)

Hallo Jotform, my contact form https://form.jotform.me/61031112234435
is not received email, trueiconicindonesia@yahoo.co.id

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iccwbo (September 23, 2016 at 03:33 AM)

Same for me, we meet the same issue while people submit we can't recieve notification. can you help?

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