User Guide

Why I am not Receiving Email Notifications?

Last Update: October 13, 2016

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting.

1. First and foremost, make sure that there is a recipient email address in your form notification and that this is the email address you want the submissions to go to. This guide "Finding out E-mail Address used for submission" will give you a quick walkthrough.

2. Check your recipient email address for typos.

3. Check if the email is in your spam/junk folder. If it's there, mark it as "Not Spam" so that it will not be flagged as spam in the future.

4. Check to see if your email is on the bounce list. Here's a guide on how to check and remove email in the bounce list. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

5. If the previous suggestions do not help, please contact your email service provider and ask them to accept emails coming from Jotform regardless of the IP Address being used. This is to ensure that all legitimate emails coming from JotForm and AmazonSES (our email service providers) will be recognized and accepted by your email service provider. 

6. If the above steps do not allow for emails to go through, open a ticket in our support forum. Make sure to include the URL of your form and the email address involved. We will debug the problem for you and send you the email server logs. You can then contact your hosting provider with the email tracking ID and ask them to find out what happened with the email.

18 Comments...

  • portraitwedding

    I read your instruction and follow. It is NOT working for me. Can you help?

  • actionaidforanimals

    Please please please we need the completed forms to be coming through to our adoptions email

    adoptions@actionaidforanimals.com

    I have tried all the above and its still not working

    https://form.jotformeu.com/61193039749362

  • Louisaz

    I've followed the instructions very carefully. Email notifications are not being sent to me at ltgargaz@q.com. They used to be sent and for some reason, they are no longer being sent. Likewise, test messages are not being sent to my email address. I must constantly look at the INBOX for new form submissions. This is a real nuisance. I need your help.
    Thanks,
    Louis

  • dmillercs

    I am not receiving emails. I have followed all the instructions and cannot get it to work. I use to get them now I don't

  • SignChiq

    Forms has been working fine for the last 2 years and now since August 6th my client has not received email submissions - need this fixed ASAP. I've followed all the steps to ensure it's not on our end and it's not.

    Please contact me ASAP.

  • trueiconic

    Hallo Jotform, my contact form https://form.jotform.me/61031112234435
    is not received email, trueiconicindonesia@yahoo.co.id

  • iccwbo

    Same for me, we meet the same issue while people submit we can't recieve notification. can you help?

  • Essex

    Many patients are trying to register however when they do we our not receiving any submissions whatsoever . We need this fix asap please . Thank you

  • Theresamarie

    I am not even receiving the test emails. Was working flawlessly until September. Please Advise

  • Theresamarie

    Nevermind, by reading the answers i found out how to check and remove my name from the bounce list :)

  • withStylePhotography

    Im not getting emails. :( iv tried all the above.

  • horizonrepro

    I am not receiving notifications as well. I am right in the middle of testing a new site for go-live. They were working fine today, then just stopped? Pleae help!

  • Giampiero82

    Hello,
    I have a problem with my form. I do not receive attachments in my e-mail. In addition, the email ends up in junk mail. How can I fix?

    Thank you.

  • KBratcher

    I have to constantly remove my email from the bounce list. Once I do, I will start receiving the notifications again for a short while and then the email will go back to being on the bounce list. This if very frustrating. What can I do to stop this for good?

  • isncollege

    Hi, my application form was working beautifully but suddenly after 24th February we are no longer receiving the email notification. There are 2 emails recipient and the one with the same Domain name is not receiving. Appreciate some help over here please. Thank you.

  • ldoody

    Our application forms were working as well until the last update of Jotform. This is causing an Administrative nightmare. We receive some emails and not others so it's not the email address itself. We have escalated this via a ticket but it is still not resolved after a month of waiting.

  • patriotsforpets

    This is a nightmare - I can remove our e-mail from the bounce list and it goes right back on - WTH is the problem with Jot Form - we pay for this service - MAKE IT WORK.

  • peleg

    SOLVED:
    1. Under "Settings" select "Sender Emails"
    2. Click the edit icon next to the email address
    3. Make sure the "SMTP Details" are the same as your email provider's

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