How to Find and Change the Email Address Used for Notification Email?

Last Update: May 5, 2017

Lost with finding what email address is used for your form notifications? You'd like to change the email address currently use in your form notification? This guide will walk you through that settings, please find the steps below.

1. First, simply edit your form.

2. Click Settings > Emails tab > Pencil Icon

3. In the email wizard, you will see the recipient email visible in the area.To change it, simply place your mouse to the notification and click the edit button:
4. Go to Recipients tab and update the Recipient Emails

If you are trying to test the email alerts using "Test Email" button please note that this will only send an email notification to the email address associated with your account. If you wish to test the email recipients in your form notifiers, simply fill your form and submit.
Questions? Please let us know in the comment box below!


knowthing (November 22, 2010 at 12:16 PM)


ThomasMcCann (December 01, 2010 at 08:02 PM)

I will have an agent who will input into forms for various clients.
The form will contain 2 email addresses. (Agent and Client). Once a form has been successfully submitted I would like to inform the Agent and Client via E mail as proof. Is this possible.

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Wombtwin (December 17, 2010 at 02:23 AM)

As far as I know if you add an email as an extra notification ( as described above) you can do this as often as you wish. I send one of my forms to two people, ie me and one other. So there is no need for additional proof of submission, because each person gets the form submission directly to their inbox.

Is that what you wanted to know?

taolapro (December 24, 2010 at 11:06 PM)

taht your name

HFUSA (January 21, 2011 at 11:32 AM)

Is there a way to remove the default email address from the notification? My colleague's email address is on the main account, but I don't want her to receive the notifications for this particular form.

retrocustommetals (February 09, 2011 at 02:35 PM)

I have the correct email set up, but still receive no notifications in my email inbox

JotFormSupport (February 10, 2011 at 09:32 AM)

Please post your questions to the forum.

judy (March 09, 2011 at 02:22 PM)

Hi, When I receive my jot forms via email the titles are new submission and subject jot form. Is it possible for our guests to put their name and subject in stead. This would make it easier to find our guests when looking at a list of 'jot form new submission'?

JotFormSupport (March 10, 2011 at 01:35 AM)

Please post your questions to the forum.

sasiramalingam8 (March 21, 2011 at 01:51 AM)


chmora (April 27, 2011 at 05:06 PM)

Aonde eu coloco o e-mail para onde serão enviadas as perguntas dos usuários?

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camariel (May 19, 2011 at 12:16 PM)

hola , necesito por favor necesito cambiar el mail a donde van a enviar el formulario ... como lo hago ?

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sailu (September 02, 2011 at 02:32 PM)

How can you find out all recipient emails for all of your forms at once without having to click on each form individually?

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jginteractive (January 20, 2012 at 02:08 PM)

Can we turn off the option to have email confirmations sent? Would I simply delete the address in the appropriate field?

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MikeBarkley (February 16, 2012 at 02:29 PM)

My site has not been published but when I preview in a browser, the frorm is correctly displayed but when I submit, I get the Thank You but NEVER recieve the email. Since I am submitting from my browser (which is online, I should be reciving the e-mail shouldn't I?

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jimsound (February 22, 2012 at 12:42 PM)

many thanks for that, works perfect

wolfgangsaddey (February 23, 2012 at 05:33 AM)

How many emails can I add to the confirmation email field ???

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cchl (June 18, 2012 at 11:32 AM)

One of our forms continues to forward to an ex-employee's email address even though we have reset the form many times:; do you have any advice?
thank you

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decoglobossantafe (October 12, 2012 at 08:12 AM)

a pesar que ya he hecho la prueba con el botón Replay-to, ahi sí me llegan pero cuando yo pruebo el formulario desde mi blog no me llegan al mail y debo abrir esta página para leerlos, pueden solucionarmelo? Gracias

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raejeanprather (October 19, 2012 at 03:07 PM)

Disregard prior question... it is working in production, not sure why it wasnt working using the test email function in JotForm.

kebu dendup (October 24, 2012 at 01:58 PM)

i am looking forward to find profile details this email id user

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guest_23064406792050 (November 06, 2012 at 12:17 AM)

I have the correct email set up, but still receive no notifications in my email inbox. What should i do?

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duranphotography (December 21, 2012 at 04:55 AM)

this does not work for me.
I change the email address and hit seave, but when I select 'test email' it says 'test email isent to (old email address("

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charleshester (December 21, 2012 at 04:19 PM)

Can I email the survey? I downloaded the link to the survey and emailed clients. When I tested it I was able to fill in the survey and click submit, and got an ack that it was submitted, but have never received the survey results.

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Katharina Elsäßer (January 17, 2013 at 09:07 AM)

I did so, the result in notification was correct, but the mail was sent to the false adress, t.e. there was no mail under the correct adress.
Is there a place for a standard-recipient???

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ROYAL SUMANTH (January 24, 2013 at 08:05 AM)

when i was trying to test email the mail is being received to actual email to in which i was registered but i need to receive email to

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alfreda smith (February 26, 2013 at 11:44 PM)

i have not received no email since old email

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liceliberat21 (April 28, 2013 at 05:37 AM)

karekter ve silah

bruno pontes (May 09, 2013 at 01:00 PM)

hello my JotForm this without the password option as active this option

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bruno pontes (May 09, 2013 at 01:00 PM)

ola no meu jotform esta sem a opção senha como ativo essa opção

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Paul Svenson (August 21, 2013 at 08:53 PM)

Thank you for the info.

That solved the problem of notification going to the wrong place.

I'm also just a tiny bit smarter.


TentMA (November 19, 2013 at 10:14 PM)

This instruction doesn't work. it keeps sending to the previous email add. It says, 'an email has been sent you your default email address'


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muilias (January 04, 2014 at 05:18 AM)

I tried changing the mail id but still getting it in the same mail.

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FranceModel (April 01, 2014 at 10:39 AM)

OK...j'ai FAIT cela 1 fois, 2 fois et j'ai toujours un message d'ERREUR :

Oops, something went wrong

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hannahbelle (June 11, 2014 at 08:00 PM)

Thank you worked great.

kmermel (June 17, 2014 at 04:27 PM)

Didn't work for me.

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zudin000 (September 02, 2014 at 09:01 AM)

And how to change the email to another?

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Alsete (September 26, 2014 at 11:50 AM)

Bonjour à tous,

Même en applicant la procédure de changement d'adresse de messagerie, je ne parviens pas à recevoir de réponses à mon formulaire de contact.

View Answer

SueW123 (November 10, 2014 at 04:32 PM)

I would like the email to go to around 6 or 8 people, each time somebody fills out the form.

Is this possible ?

Thank You.

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csilverhorn (March 15, 2016 at 11:03 AM)

How do we change the notification email to come from our establishments email instead of JotForm?

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agleyva (April 04, 2016 at 02:15 PM)

Me llega el correo pero no sale quien me lo manda. Como lo puedo averiguarlo. Gracias

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jorge (April 12, 2016 at 04:08 PM)

Lo que quiero es como una condición en el estado prestamo del formulario, por cada una que dice prestamo que se envie como una condicion por cada uno

ejm: jorge preciado no lo ha devuelto

javier zuits no ha devuelto

mas o menos asi

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mike65057 (May 19, 2016 at 06:17 AM)

This did not work for me. I put my email address into the recipient box, but no good. Also the email address is not on the bounce list.

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Pbworth (November 16, 2016 at 05:46 AM)

How do I change the email associated with my account? Original address now changed to working address.

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russel (November 19, 2016 at 03:08 AM)

i did not received any email notification in my email.. need help for this issue.

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russel (November 19, 2016 at 03:10 AM)

i did not received any email notification in my email.. need help for this issue. here's the form we're using

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smithpa3 (January 15, 2017 at 03:04 PM)

I verified my recipient email addresses and no messages are being received.

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Emma (February 09, 2017 at 03:03 PM)

I know more things from your post.Please write a post about how to do Email finding

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arcaneaffiliation (February 17, 2017 at 12:10 AM)

When a form is submitted I am not getting any notifications to my company email to notify us, help!!!

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Marketing101 (March 16, 2017 at 04:34 PM)

I setup an email list as SMTP now I'm having errors. How do I delete the email options that are currently there so I can re-add them as verified emails?

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delia (June 09, 2017 at 11:55 AM)

why i didnt receive the appointment code because i need it now

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