User Guide

 

Understanding Form Analytics and Ways on How to Get Your User's Info

Understanding Form Analytics and Ways on How to Get Your User's Info

Here's a guide that would help you to track your users and get some analytics data on your forms.

We have a variety of ways on how you can get more information on your users and their submissions. This will allow you to study how your users behave when visiting the page where the form is. 

Solution #1: Using JotForm's built in Form Analytics.

JotForm has its own form analytics, this gets basic information like the number of submissions per day, month or year, the country where the submission is made, the device use, conversion rates and others. Here are steps by steps on how you can use this. 

Step 1 - Accessing the Form Analytics

Navigate to you "My Forms" page, select a form, click "More" and choose "Form Analytics".

 

Step 2 - Familiarizing with the Form Analytics Dashboard

Here's how the dashboard looks like. It will allow you to sort the data by the current week or month, custom date range or show everything. 

You can click on the main set of tabs which are "Views", "Responses", "Conversion Rate" and "Avg Time". 

The next set of tabs is "Traffic", "Device", "Platform" and "Location". This will show you more information depending on the option you selected on the main tabs.

Step 3 - "Traffic" tab

On the "Traffic" tab, it will show you the IP addresses of the visitors, the date when visited it, if they made a response, duration from the time of the visit and the time of the submission, their country and the device used. 

If a user made a response, you can directly view it from there.

 

Step 4 - "Device" tab

This is the tab where you can view the different devices your visitors used.

Step 5 - "Platform" tab

This will show you the web browsers and the computer OS platform that your visitors used. 

Step 6 - "Location" tab

Here we have a small world map showing the distribution of the views and responses your visitors made.

 

Please note that JotForm's Form Analytics is still in "Beta" stage, so we would greatly appreciate any feedback that you have so that we can improve this feature.

You can also check the following blog post links about our Form Analytics:

Introducing Form Analytics 

Realizing the Power of Form Analytics 

 

Solution #2: Using Google Analytics

If you are well-versed in the art of analytics and you are using Google Analytics in your work, then we have some great news for you. You can add the Google Analytics widget on your form that should allow you to get data on your form's visitors. You can add widgets on your form by following this guide: How to Add a Widget to your Form 

 

Solution #3: Add ways on how to get user data.

We have a number of widgets that is related to analytics. You can check this specific category in our widgets page: https://widgets.jotform.com/category/analytics

The widgets that I find most useful to our users are the following: 

Get Referrer Widget 

Get User Agent Widget 

Get Visitor Location Widget 

 

Note that these widgets only fetches the information if a submission is made. If the user only visited your form, then these widgets can't get any information. 

 

Solution #4: Catch user's browser information

Another solution is using a Hidden Box widget, that widget can get the browser information of your users. You can learn more about it on this specific guide: How to Catch User's Browser Info.

 

So far those are the available solutions that you can use. We hope that'll help.

If you have any questions, concerns or feedback, feel free to comment below or open a new thread in the forum page

Cheers!

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