How do I Receive SSL Submissions?

Last Update: May 6, 2017

UPDATE: We are happy to announce that by default, all form direct links and embed codes are now secured by default. You can learn more about this news on our blog post here.

Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) &Jotforms' servers. These communications are encrypted to prevent snooping by a 3rd party, this will make the communication between the server and client secure. 

Note: If you don't have a secure web server (i.e your website's address doesn't start with https) and you embed a secure form into the webpage, the end user's web browser will report the connection as not being entirely secure. In these instances, it may be better to provide a link to the form using its JotForm URL.

Got Questions or Comments? Please post it below!


christina (November 20, 2010 at 08:17 PM)

how can i preview submissions before emailing them.

JotForm Support (November 22, 2010 at 06:21 AM)

Please ask your questions to forum. This area is comment area for the "SSL submissions" post

Glen Jones (January 22, 2011 at 04:36 PM)

If I don't have a https website, what do you mean when you say I can give a link to a secure form? Thanks.

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emccarron (February 04, 2011 at 06:46 PM)

I don't want to be emailed any of the information I collect with the form because it is sensitive data. I JUST want SSL encryption so I can securely download from the site. Will changing the address to https://... accomplish that? Also, where do I make this change?

serkan (February 05, 2011 at 10:28 AM)

@emccarron All you need to do is visit and everything will be secure.

hardyduncan (July 18, 2011 at 04:06 PM)

how can I changge back from secure submission to non-secure? I can't seem to make this work - it still uses up my secure submission quota despite apparently using a http, not https URL. thanks

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soportelofontecilla (July 21, 2011 at 03:08 AM)

I try to open my form to insert in my secure website but does not work!

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leahwansley (August 04, 2011 at 10:30 AM)

just adding this in if it helps anyone, because I had problems with mine as well.... make sure you also change the word "form" to "www" in addition to adding the s to http.

so it should be

instead of the code jotform gives you which is

shaunnaylor (September 30, 2011 at 09:23 AM)

Hi Jotform, is the SSL working fine? since the DDos attack, I get people saying that the form isn't showing, or the link has a cross through https, i have checked, and everything seems fine. this is quite important due to using payal pro. and folks entering credit card data on the form.


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naba (February 14, 2012 at 03:17 PM)

How can I terms of use

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njtlaw (March 05, 2012 at 09:26 PM)

I am unable to get the email submission form work. Can you help me please?



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dannybeen (April 19, 2012 at 02:16 PM)

I've embedded the SSL on my form. However, the graphic says, "Click to Verify" and it isn't linked. How and where can I link the graphic for verification?

Thank you,

Pamela Cendejas for Danny Been

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mytravelplanner (May 31, 2012 at 02:30 AM)

Earlier I used to recieve forms and said that it came from so & so like Jack Smith.

Now it appears in my inbox saying it is coming from Jot Form. Can I adjust the settings to say it has come from my client.

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pdsmith (January 25, 2013 at 01:52 PM)

How can you take the secure encryption off of a form? I sent one out, unknowingly, then received an email saying I'm going to have to upgrade or my form will expire in 2 days.

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tom (February 10, 2013 at 07:51 AM)

Hi Imusing opera browser and direct jot url however the ssl security icon in browser says "site not secure" Can you advise?

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Barcher000 (March 25, 2013 at 06:35 PM)

I generated a secured code but when I publish it, instead of getting a form, it just shows the address..."http...."

Any idea what I am missing?

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MohsinNaqvi (September 20, 2013 at 01:03 AM)

overall its a good website...

MohsinNaqvi (September 20, 2013 at 01:05 AM)

Is there any way to create auto generated receipt for submitter with receipt number...???

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j2Global (October 03, 2013 at 01:13 PM)

Is there a way to not send people to a verification page (a captcha) after the submission?
I only want the form to be secured in a https, just because my web is. So if it is not secured, it will give customers a SSL error.
Please advise

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Jeremy Moore (December 11, 2013 at 05:32 AM)

we are using a free account. What is the limit to the number of SSL submissions in a year?

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celilohealth (December 30, 2013 at 11:06 PM)

I remember seeing an answer about HIPAA compliance on your website somewhere, but can't now find it. Does using the secure form with your URL meet HIPAA requirements?

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workshopmtsapola (May 19, 2014 at 02:58 AM)

How do I remove the secure code function? I have a paying feature in my form though.

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angeeshields (August 25, 2014 at 05:15 PM)

is this secure for credit card info, or other sensitive information?

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AustralianUggBoots (November 20, 2014 at 01:26 AM)

We have our own SSL certificate - is there a way to use our own cert instead of yours?

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mruzgys (November 22, 2014 at 12:59 PM)

I use free version and didn't mark checkbox for secure SSL submissions and i use my form integrated with social network.
But stats shows that i am over limit and i got email.

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myfrei (January 14, 2015 at 09:45 PM)

As far as I know, I am not using any SSL forms under the free plan, but have been told I am up to my 10 SSL per month limit? How do I find out what is using up the SSL quota of forms. It is weird as I don't have the form embedded anywhere and it is just accessed through the standard non SSL Jotform web link?

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Ryann Blenkiron (February 03, 2015 at 02:08 PM)

I'm using the Form Generator for WordPress plugin to embed our forms and our IT department just installed an SSL certificate. I understand that now my form URLs require https:// - however, how do I achieve this via the plugin? Is the plugin now ineffective?

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tahch (June 30, 2015 at 04:06 PM)

Is it still possible to use Jotform to collect credit card information if you have an SSL certificate?

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aktour (August 26, 2015 at 04:07 PM)

Before I upgraded, I had been blacklisted twice simply for trying the SSL feature. I was never warned not to use it. Now I have upgraded and would like to use it but I am so afraid I'll get blacklisted and locked out of the Control Panel again. Can you assure me this won't happen?

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RawsonSaunders (October 20, 2015 at 10:19 AM)

I'm using Stripe integration to collect credit card information. Does doing so allow me to add a security certificate seal to my form? When I click "Preview," the link is https, so it seems like it is automatically adding that security, but the secure form checkbox listed under #2 in the instructions is no longer available when I click the Embed Form button.

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Maurice Lewis (January 21, 2016 at 10:15 AM)

My account got suspended even though we're collecting sensitive data... I thought the whole purpose of the SSL certificate was to be able to collect such data. Can you please inform me of what needs to be done so that I can comply...

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lisamacphoto (February 11, 2016 at 11:10 AM)

I am using a template which allows for me to use my own background image. However, once I set it up and tried to load the form, I got the firefox warning box because my image is not secure and had to add an exception in order for it to load. Obviously, I don't want users to have to do that. Is there a way around that?

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Gerhard Petterson (June 03, 2016 at 11:52 PM)

My new job had asked for one

dmrinsights (September 13, 2016 at 09:22 AM)

Does this mean I can safely collect banking details to send payments to persons.

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Lyza (September 21, 2016 at 11:27 PM)

I follow the steps in securing the form with SSL, and now the email i recieved is encrypted and cannot be read, how to return my form into not encrypted?

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VenessaChow (September 21, 2016 at 11:45 PM)

I can't find "Secure Form" . Please advices

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travelingkandi (April 10, 2017 at 09:26 PM)

This is outdated

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