How do I receive SSL Submissions?

Last Update: May 24, 2016

UPDATE: We are happy to announce that by default, all form direct links and embed codes are now secured by default. You can learn more about this news on our blog post here.


Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) &Jotforms' servers. These communications are encrypted to prevent snooping by a 3rd party, and are useful if any of your forms contain sensitive information such as credit card or payment details or any other data of a personal nature.

It is very easy. Use a secure URL for your form. Please follow all steps below:

1. Click on the "Embed Form" button on the top toolbar

2. Check the "Secure Form" box in the Form Embed Wizard and choose your preferred Form Embed Method


You will notice that the form URL is  changed to https://secure.jotform.co/...

**All the various embedding options will show https, upon clicking the check box,  to be used on your website.**


Alternative Method:

Let's say, you already have the form  embedded to a page with its normal non-secure URL and you want to automatically update the codes to secure URL without re-embedding the form, just please follow steps below:

Form your current Form Embed URL, change the following:

FROM: http://www TO: https://secure or https://www

FROM: http://form  TO: https://secure or https://www


Example: 

Current Non-Secure Form Embed Codes is:


Form Embed Codes with the changes mentioned above:


Note: If you don't have a secure web server (i.e your website's address doesn't start with https) and you embed a secure form into the webpage, the end user's web browser will report the connection as not being entirely secure. in these instances, it may be better to provide a link to the form using its JotForm URL.


Got Questions or Comments? Please post it below!


36 Comments...


   
christina (November 20, 2010 at 08:17 PM)

how can i preview submissions before emailing them.


   
JotForm Support (November 22, 2010 at 06:21 AM)

Please ask your questions to forum. This area is comment area for the "SSL submissions" post


   
Glen Jones (January 22, 2011 at 04:36 PM)

If I don't have a https website, what do you mean when you say I can give a link to a secure form? Thanks.

View Answer


   
emccarron (February 04, 2011 at 06:46 PM)

I don't want to be emailed any of the information I collect with the form because it is sensitive data. I JUST want SSL encryption so I can securely download from the site. Will changing the address to https://... accomplish that? Also, where do I make this change?


   
serkan (February 05, 2011 at 10:28 AM)

@emccarron All you need to do is visit https://www.jotform.com and everything will be secure.


   
hardyduncan (July 18, 2011 at 04:06 PM)

how can I changge back from secure submission to non-secure? I can't seem to make this work - it still uses up my secure submission quota despite apparently using a http, not https URL. thanks

View Answer


   
soportelofontecilla (July 21, 2011 at 03:08 AM)

I try to open my form to insert in my secure website but does not work!
check: https://pagos.lofontecilla.com

View Answer


   
leahwansley (August 04, 2011 at 10:30 AM)

just adding this in if it helps anyone, because I had problems with mine as well.... make sure you also change the word "form" to "www" in addition to adding the s to http.

so it should be https://www.jotform.com/111111111

instead of the code jotform gives you which is

http://form.jotform.com/111111111


   
shaunnaylor (September 30, 2011 at 09:23 AM)

Hi Jotform, is the SSL working fine? since the DDos attack, I get people saying that the form isn't showing, or the link has a cross through https, i have checked, and everything seems fine. this is quite important due to using payal pro. and folks entering credit card data on the form.

Thanks

View Answer


   
naba (February 14, 2012 at 03:17 PM)

How can I terms of use

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njtlaw (March 05, 2012 at 09:26 PM)

I am unable to get the email submission form work. Can you help me please?

Jim

e-mail: njtlaw@gmail.com
website: www.njtlaw.com

View Answer


   
dannybeen (April 19, 2012 at 02:16 PM)

I've embedded the SSL on my form. However, the graphic says, "Click to Verify" and it isn't linked. How and where can I link the graphic for verification?

Thank you,

Pamela Cendejas for Danny Been
secondself@citlink.net

View Answer


   
mytravelplanner (May 31, 2012 at 02:30 AM)

Earlier I used to recieve forms and said that it came from so & so like Jack Smith.

Now it appears in my inbox saying it is coming from Jot Form. Can I adjust the settings to say it has come from my client.

View Answer


   
pdsmith (January 25, 2013 at 01:52 PM)

How can you take the secure encryption off of a form? I sent one out, unknowingly, then received an email saying I'm going to have to upgrade or my form will expire in 2 days.

View Answer


   
tom (February 10, 2013 at 07:51 AM)

Hi Imusing opera browser and direct jot url https://secure.jotformeu.com/form/30403376168351 however the ssl security icon in browser says "site not secure" Can you advise?

View Answer


   
Barcher000 (March 25, 2013 at 06:35 PM)

I generated a secured code but when I publish it, instead of getting a form, it just shows the address..."http...."

Any idea what I am missing?

View Answer


   
MohsinNaqvi (September 20, 2013 at 01:03 AM)

overall its a good website...


   
MohsinNaqvi (September 20, 2013 at 01:05 AM)

Is there any way to create auto generated receipt for submitter with receipt number...???

View Answer


   
j2Global (October 03, 2013 at 01:13 PM)

Is there a way to not send people to a verification page (a captcha) after the submission?
I only want the form to be secured in a https, just because my web is. So if it is not secured, it will give customers a SSL error.
Please advise

View Answer


   
Jeremy Moore (December 11, 2013 at 05:32 AM)

we are using a free account. What is the limit to the number of SSL submissions in a year?

View Answer


   
celilohealth (December 30, 2013 at 11:06 PM)

I remember seeing an answer about HIPAA compliance on your website somewhere, but can't now find it. Does using the secure form with your URL meet HIPAA requirements?

View Answer


   
workshopmtsapola (May 19, 2014 at 02:58 AM)

How do I remove the secure code function? I have a paying feature in my form though.

View Answer


   
angeeshields (August 25, 2014 at 05:15 PM)

is this secure for credit card info, or other sensitive information?

View Answer


   
AustralianUggBoots (November 20, 2014 at 01:26 AM)

We have our own SSL certificate - is there a way to use our own cert instead of yours?

View Answer


   
mruzgys (November 22, 2014 at 12:59 PM)

I use free version and didn't mark checkbox for secure SSL submissions and i use my form integrated with social network.
But stats shows that i am over limit and i got email.

View Answer


   
myfrei (January 14, 2015 at 09:45 PM)

As far as I know, I am not using any SSL forms under the free plan, but have been told I am up to my 10 SSL per month limit? How do I find out what is using up the SSL quota of forms. It is weird as I don't have the form embedded anywhere and it is just accessed through the standard non SSL Jotform web link?

View Answer


   
Ryann Blenkiron (February 03, 2015 at 02:08 PM)

I'm using the Form Generator for WordPress plugin to embed our forms and our IT department just installed an SSL certificate. I understand that now my form URLs require https:// - however, how do I achieve this via the plugin? Is the plugin now ineffective?

View Answer


   
tahch (June 30, 2015 at 04:06 PM)

Is it still possible to use Jotform to collect credit card information if you have an SSL certificate?

View Answer


   
aktour (August 26, 2015 at 04:07 PM)

Before I upgraded, I had been blacklisted twice simply for trying the SSL feature. I was never warned not to use it. Now I have upgraded and would like to use it but I am so afraid I'll get blacklisted and locked out of the Control Panel again. Can you assure me this won't happen?

View Answer


   
RawsonSaunders (October 20, 2015 at 10:19 AM)

I'm using Stripe integration to collect credit card information. Does doing so allow me to add a security certificate seal to my form? When I click "Preview," the link is https, so it seems like it is automatically adding that security, but the secure form checkbox listed under #2 in the instructions is no longer available when I click the Embed Form button.

View Answer


   
Maurice Lewis (January 21, 2016 at 10:15 AM)

My account got suspended even though we're collecting sensitive data... I thought the whole purpose of the SSL certificate was to be able to collect such data. Can you please inform me of what needs to be done so that I can comply...

View Answer


   
lisamacphoto (February 11, 2016 at 11:10 AM)

I am using a template which allows for me to use my own background image. However, once I set it up and tried to load the form, I got the firefox warning box because my image is not secure and had to add an exception in order for it to load. Obviously, I don't want users to have to do that. Is there a way around that?

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Gerhard Petterson (June 03, 2016 at 11:52 PM)

My new job had asked for one


   
dmrinsights (September 13, 2016 at 09:22 AM)

Does this mean I can safely collect banking details to send payments to persons.

View Answer


   
Lyza (September 21, 2016 at 11:27 PM)

I follow the steps in securing the form with SSL, and now the email i recieved is encrypted and cannot be read, how to return my form into not encrypted?

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VenessaChow (September 21, 2016 at 11:45 PM)

I can't find "Secure Form" . Please advices

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