User Guide

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How to Clear Your Form Cache?

You now have the ability to clear your Form Cache yourself! Sometimes you may rarely, but occasionally experience some peculiar issues with your form or account. In this event, it is a good idea to first try to clear your Form Cache as this can often...

Form View Limits: What Is It All About?

Recently, there was a new feature released - Form Views. You can read more about it on our blog here:Announcing Pricing Modification: Form View LimitsNow, there might be some questions yet unanswered and we would be happy to answer them - which is th...

How to Share Forms with a Sub-Account User

UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. If you would like to have additional users ...

Chapter 4: Essential Software to Increase Donations for Your Nonprofit

Nonprofit organizations need to be organized in a number of ways in order to maximize donations. Fortunately, plenty of tools exist to help nonprofits do this — including software that can help you keep track of your donors, find out in...

Understanding Your Account Usage and Limits

Confused on how your account limits work? Don't worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into.First, please visit our PRICING ...

How to Upgrade and Pay by Wire Transfer

1. Go to the Pricing page, click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option in the Payment Method(s).3. Click the "Continue" button. This will open a...

How to View Your Account Activity Logs

There are times that you want to review what activities you have done in your account or forms, example what forms were deleted and purged, what email alerts were successfully sent or failed, and the likes. It is similar to an audit trail. You can ea...

How to integrate Stripe ACH to your form?

What is ACH?Automated Clearing House (ACH) payments allow you to receive payments directly from a customer’s bank account instead of using credit or debit cards. ACH payments are provided with lower fees than card payments but also require addition...

How to reset the password

If you need help resetting your password, we can help by sending you a link to reset it.In order to get the link you need to:1. Visit Jotform's Website. 2. Click on Login button.3. Click on Forgot Password?4. Enter either the email address o...

How to Delete My Account?

NOTE: Deleting your account will delete all the forms and the form submissions owned by your account.To delete your JotForm account, follow the steps below.1. Go to the Profile section of your account.https://www.jotform.com/myaccount/profile2.&n...