User Guide

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A General Approach on Building an Approval Process Workflow

Different companies/businesses will always have their own approval process. Surely, we can't cover all of them so this guide will be leaning more towards discussing general guidelines on how to come up with a workflow that fits your requirements.Firs...

How to Edit the Email Template for Notifications and Autoresponders

One important aspect of JotForm is the ability to receive emails for each new submission. We call these Email Notifications. Your respondents can also get emails for each submission as a sort of an automated response, which we call Autoresponders.Rel...

Ways to Get Notified of New Submissions Aside from Email Notifications

Tired of your email servers blocking emails from noreply@jotform.com? Are you hoping there's a way to be notified even when your email ends up in our Bounce List? Although there are plenty of ways to lower the likelihood of getting your email in the ...

Setting up Email Notifications

Setting up Email Notifications on your web forms is as easy as 1-2-3. You'll be able to get emails whenever you receive a response from your web forms including checking them out from almost anywhere.IMPORTANT NOTICE:If you're trying to test the emai...

Explanation of Email Notification and Autoresponder Settings

JotForm has two email alerts that you can setup. We have the "Notification Email" and the "Autoresponder Email".When you receive a notification email, you can reply and make sure it's received by the person who submitted your form. It's the same if y...

How to Delete Notifications/Autoresponder

JotForm Notification contains e-mail address(es) which receives submission data when a user submits a form. Some users created many notifications for multi-recipient purposes but don't know how to delete them when no longer needed. So, how to delete ...

Send Notifications to Multiple Recipients

If you'd like notification emails to be received on multiple email addresses, follow these steps:1. Click SETTINGS at the top > EMAILS on the left > place your mouse over the notification > then hit the PENCIL icon to edit it.2. Go to the RE...

Whitelisting JotMails IP Addresses

Please contact with your email provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain name...

How to Send Email Based on User's Answer

If you want to send email based on users answer, follow these steps.1. First, if you want to send emails with different content, you can create multiple notifiers like the following and customize each of them. If not, then you can keep a single email...

How to View All Your Form Email History

It is important to know what is the status of your form email so we have added a great tool for you check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipient email address or have failed fo...

How to Hide Empty Fields on Email Alerts

Update: On the new email wizard, this option is already enabled by default so you don't need to do any further configuration in your form.However, if you wish to change that option, you can open it in the Advanced settings in your email wizard. Below...

How to Catch User's Browser Info

Having every bit of information on an end user  using the form is crucial in managing user expectations and providing better user's experienced.This guide will show how to get the most information out of your form users through the Browser being...

How to Strip Headers from Postal Addresses in Email Alerts

The Address field is a great way to quickly insert a postal address into a form. However, by default, email alerts include the headers such as:-Street Address-Street Address Line 2-City-State/Province-Postal/Zip Code-Country Step 1: How to add t...

Capitalizing the First Letter of Every Field Value on Email

If you want to have the 1st letter of the name or every field value in your e-mail notification to appear as capitalized then add CAPITALIZE: prefix in the field variable.Example:{fullName} should be changed to {CAPITALIZE:fullNam...