User Guide

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How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, yo...

How to Setup a Recurring Payment Option

Let's say your magazine site sells subscriptions, and you want to allow users to make payments periodically , but you don't want to bother them to come back to your site and fill out the form each month. Or, let's assume you run a charity site, and y...

How to Cancel a Subscription and Downgrade Back to Free

If you want to cancel your subscription, please follow the steps below:1. Make sure you are logged in using your JotForm account/username at http://www.jotform.com/login 2. First, click the human icon shape at the top right corner and click ...

How do I work with Square Subscription and cancel it in JotForm?

JotForm has been supporting Square Recurring payment since January 2019. You can collect your  subscriptions and recurring payments by using JotForm with Square. We are using Card On File feature of the Square. By this way, JotForm ...

How to Setup a One-Time Payment Subscription

JotForm supports a handful of Payment Processors that would allow you to collect payments through your forms. You can sell products, get a user defined amount, collect donations or sell subscriptions.When dealing with subscriptions, you may need a wa...

Understanding Your Account Usage and Limits

Confused on how your account limits work? Don't worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into.First, please visit our PRICING ...

How to Change Billing Credit Card

This guide is only applicable for the subscriptions paid through our default payment processor, Stripe and our alternative payment processor, FastSpring.To update your billing card, follow these steps:1. Click the user icon found on top of the page2....

How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding. Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless y...

Configuring PayPal Express Integration

Getting startedJotForm's PayPal Express integration requires a Business PayPal account. If you don't have one yet, sign up or upgarde your existing Personal account.If you want to use PayPal's pop-up (in-context) payment system, the items you are sel...

How to integrate GoCardless to your form?

GoCardless is creating a new international payments network to rival credit and debit cards. It's ambition is to break down barriers so businesses can quickly and easily take payments from anyone, anywhere in the world. You can learn more about GoCar...

Recurring Payments With Dwolla and JotForm

Unfortunately, Dwolla is discontinuing this product as of October 2018. Please check our great alternatives here! To start with receiving recurring payments with Dwolla via JotForm:1. Create a Dwolla application for JotForm (take note of the applicat...

Setting Up Dwolla Integration With JotForm

Unfortunately, Dwolla is discontinuing this product as of October 2018. Please check our great alternatives here!Getting StartedA Dwolla merchant account is required for this integration. Sign up for a Dwolla account if you don’t have one yet.To st...

How to Create an RSS Listing Report

To create an RSS feed for your form:1. Go to the MY FORMS page.2. Select the form you want to generate a report from.3. Click the REPORTS ▼ menu.4. Then click ADD NEW REPORT.5. On the modal popup, choose RSS LISTING then click NEXT....