• Enhancing Customer Engagement in a Time of Renewal

  • Please take this 5-minute survey

    *Note: Survey respondents will be entered into a raffle to win a Peloton Bike (Grand Prize) and the first 50 respondents will receive a Fitbit Inspire Fitness Tracker. View the sweepstakes rules here.*

    Customer behavior has changed since the start of the global health crisis as consumers are looking for ways to navigate the friction points in digital experiences  and transactions with ease and security, while also seeking human interaction more than ever. This study, conducted by HMG Strategy on behalf of Okta, is aimed at determining the level of engagement between companies with their customers and business partners, along with the factors that are impacting customer and business partner engagement and satisfaction going forward. This study will also examine how decision-makers need to anticipate and respond quickly to changes in customer behavior and customer engagement as regional economies begin to open up.

  • Format: (000) 000-0000.
  • How would you rate the level of experience your customers have with your organization?*
  • What factors prevent your organization from delivering the best possible customer experience?*
  • How would you characterize your organization’s level of interaction with customers and business partners since COVID-19?*
  • What is the primary factors that are influencing digital engagement with customers and business partners since COVID-19? Drag & drop in rank order (1=Highest; 4=Lowest)
  • How has the global health crisis impacted your organization’s ability to interact and collaborate with customers and business partners?*
  • How have these conditions impacted your organization’s ability to accelerate to digital business channels?*
  • Did a shift to a work-from-anywhere environment create operational or technical challenges for your organization’s ability to interact through digital channels with customers and/or business partners? (Please select all that apply)*
  • Which of the following technologies would help your organization address the digital interaction challenges cited in the previous questions? Drag & drop in rank order (1=Highest; 4=Lowest)
  • What are your expectations for physical vs. digital interactions with customers and business partners over the next two years? (Select one)*
  • How do you expect customer engagement to change as regional economies begin to open up? (Select one)*
  • Should be Empty: