Create A Support Ticket

1

Order Number (Required) * This field is required.This is a 4 digit number that was emailed or texted to you when you placed your order

2

What do you need help with?* This field is required.

Request Exchange

Request Refund

I need help with something else

3

Please check all that applies (Required)* This field is required.To return or exchange hair that is has been in your possession for less than 7 days, the hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc) No returns for hair that has been in your possession for over 7 days. Refunds include shipping and/or 20% restocking fee or an 10% processing fee if your order has not yet shipped or been picked up.

Package Arrived Too Late

Package Marked As Delivered But I Haven't Received It

Package Missing Items

Received Wrong Items

Package Arrived Damaged

No Longer Need Items

Ordered Incorrect Items

4

Additional details about your order (Optional)

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Please upload a max of 3 photos to show the current state of the hair and/or the problems you are be experiencing (Optional)For returns or exchanges, hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc) and less than 7 days from the day you received the hair. Refunds are subject to a shipping and 15% restocking fee. The hair must be return within 7 days of submitting this form.

Drag and drop files here

Select files to upload

Max. file size: 9.8MB

6

How would you like us to respond? (Required)* This field is required.

Text

Email

Call

7

What phone number should we reach you at? (Required)* This field is required.

Area Code

Phone Number

8

What email address should we reach you at? (Required)* This field is required.

example@example.com

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