Create A Support Ticket

1

Order Number (Required) * This field is required.This is a 4 digit number that was emailed or texted to you when you placed your order

2

What do you need help with? (Required)* This field is required.

Request An Update

Report An Issue

Request Exchange

Request Refund (only for unused items within 7 days of delivery)

3

Please check all that applies (Required)* This field is required.To return or exchange, hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc) and less than 7 days from the day you received the hair. Refunds are subject to a shipping and 15% restocking fee. The hair must be return within 7 days of submitting this form.

Need Help With Maintenance

Not Satisfied With Quality

Package Arrived Damaged

Package Arrived Too Late

Package Marked As Delivered But I Haven't Received It

Package Missing Items

Received Wrong Product(s)

Update On The Status Of My Order

4

Additional details (Optional)

5

Please upload a max of 3 photos to show the current state of the hair and/or the problems you are be experiencing (Optional)For returns or exchanges, hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc) and less than 7 days from the day you received the hair. Refunds are subject to a shipping and 15% restocking fee. The hair must be return within 7 days of submitting this form.

Drag and drop files here

Select files to upload

Max. file size: 9.8MB

6

How would you like us to respond? (Required)* This field is required.

Text

Email

Call

7

What phone number should we reach you at? (Required)* This field is required.

Area Code

Phone Number

8

What email address should we reach you at? (Required)* This field is required.

example@example.com

9