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Create a Support Ticket
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1
Order Number (Required)
*
This field is required.
This is a 4 digit number that was emailed or texted to you when you placed your order
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2
What do you need help with?
*
This field is required.
Request Exchange
Request Refund
My package is missing
Help with something else
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3
Please check all that applies (Required)
*
This field is required.
To return or exchange hair that is has been in your possession for less than 7 days, the hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc)
No returns for hair that has been in your possession for over 7 days.
Refunds exclude all shipping fees and a 10% restocking fee.
Package arrived too late
Package marked as delivered but I don't have it
Package missing items
Received wrong items
Package arrived damaged
No longer need items
Ordered incorrect items
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4
Additional details about your issue (Optional)
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5
Upload videos (max 30 secs) showing the current state of the hair and the problems you are be experiencing (Optional)
Limited to 4 files
Drag and drop files here
Select files to upload
Max. file size
: 0.2GB
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6
How would you like us to contact you? (Required)
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Text
Call
Email
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7
What phone number should we reach you at?
Area Code
Phone Number
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8
What email address should we reach you at?
example@example.com
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9
Tags
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