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Customer Support Ticket
Language
English (US)
1
Order Number (Required)(Old)
*
This field is required.
Your order number begins with HHCO and was emailed or texted to you when you placed your order.
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2
Order Number (Required)
*
This field is required.
Begins with HHCO and was emailed or texted to you when you placed your order.
ex: HHCO12345
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3
What do you need help with?
*
This field is required.
Product Issue
Missing Package
Request Exchange
Request Refund (For Unused Products ONLY)
Help with something else
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4
Please check all that applies (Required)
*
This field is required.
To return or exchange hair that is has been in your possession for less than 7 days, the hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc)
No returns for hair that has been in your possession for over 7 days.
Refunds exclude all shipping fees and a 10% fee for the transaction provider.
Package arrived too late
Package marked as delivered but I don't have it
Package missing items
Received wrong items
Package arrived damaged
No longer need items
Ordered incorrect items
Other
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5
Additional details about your issue (Optional)
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6
Upload videos (max 30 secs) showing the current state of the hair and the problems you are be experiencing (Optional)
Limited to 4 files
Drag and drop files here
Select files to upload
Max. file size
: 0.2GB
Browse Files
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7
How would you like us to contact you? (Required)
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Text
Call
Email
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8
What phone number should we reach you at?
Area Code
Phone Number
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9
What email address should we reach you at?
example@example.com
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10
Tags
Todo
In Progress
Done
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Should be Empty:
Question Label
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