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1
Order Number (Required)(Old)
*
This field is required.
Your order number begins with HHCO and was emailed or texted to you when you placed your order.
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2
What's your order number?
*
This field is required.
Please make sure this is correct to prevent delays. Begins with HHCO and was emailed or texted to you when you placed your order.
ex: HHCO12345
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3
Name
What’s the name on the order?
First Name
Last Name
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4
How can we help you?
*
This field is required.
Get an update on my order
Update address or delivery method
Exchange items on my order
Items are missing or incorrect
Package is missing, lost, or damaged
Experiencing quality issues
Return/cancel my order (for unused products)
Help with something else
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5
What's the reason for your cancellation or refund?
For refunds and cancellations, 90% of the order minus shipping fees will be returned back to the original form of payment. The remaining 10% is returned as store credit. You have 14 days from
receiving your order
to request an exchange or refund. Products must be in its original condition meaning no dying, bleaching, chemical processing, unravelling, washing, or cutting.
Arrived too late
No longer need
Not as expected
Bought by mistake
Other
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6
Any additional details you want to share?
The more we know, the faster we can get you the help you need!
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7
Share a video showing the issue you are experiencing. Please keep it under 30 seconds.
Limited to 3, 30 seconds max per video
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: 0.3GB
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8
How should we respond?
*
This field is required.
Text and email are the fastest options.
Text
Email
Call
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9
What's your phone number?
Area Code
Phone Number
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10
What's your email address?
example@example.com
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