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Create A Support Ticket
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1
Order Number (Required)
*
This field is required.
This is a 4 digit number that was emailed or texted to you when you placed your order
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2
What do you need help with?
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This field is required.
Request Exchange
Request Refund
I need help with something else
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3
Please check all that applies (Required)
*
This field is required.
To return or exchange hair that is has been in your possession for less than 7 days, the hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc)
No returns for hair that has been in your possession for over 7 days.
Refunds include shipping and/or 20% restocking fee or an 10% processing fee if your order has not yet shipped or been picked up.
Package Arrived Too Late
Package Marked As Delivered But I Haven't Received It
Package Missing Items
Received Wrong Items
Package Arrived Damaged
No Longer Need Items
Ordered Incorrect Items
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4
Additional details about your order (Optional)
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5
Please upload a max of 3 photos to show the current state of the hair and/or the problems you are be experiencing (Optional)
For returns or exchanges, hair must be in the original state it was received (no unraveling the weft, cuts, chemicals, washing, etc) and less than 7 days from the day you received the hair. Refunds are subject to a shipping and 15% restocking fee. The hair must be return within 7 days of submitting this form.
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6
How would you like us to respond? (Required)
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Text
Email
Call
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7
What phone number should we reach you at? (Required)
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Area Code
Phone Number
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8
What email address should we reach you at? (Required)
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example@example.com
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9
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