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Customer Support Ticket
1
Order Number (Required)(Old)
*
This field is required.
Your order number begins with HHCO and was emailed or texted to you when you placed your order.
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2
Order Number (Required)
*
This field is required.
Begins with HHCO and was emailed or texted to you when you placed your order.
ex: HHCO12345
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3
Name
*
This field is required.
What’s the name on the order?
First Name
Last Name
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4
What do you need help with?
*
This field is required.
Product Issue
Missing Package
Request Exchange
Request Refund (For Unused Products ONLY)
Help with something else
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5
Please check all that applies (Required)
*
This field is required.
You have 14 days from
receiving your order
to request an exchange or refund. Products must be in its original condition meaning no dying, bleaching, chemical processing, unravelling, washing, or cutting. For refunds, 90% of the order minus shipping fees will be returned back to the original form of payment. The remaining 10% is returned as store credit.
Package arrived too late
Package marked as delivered but I don't have it
Package missing items
Received wrong items
Package arrived damaged
No longer need items
Ordered incorrect items
Other
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6
Additional details about your issue (Optional)
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7
Upload videos (max 30 secs) showing the current state of the hair and the problems you are be experiencing (Optional)
Limited to 4 files
Drag and drop files here
Select files to upload
Max. file size
: 0.2GB
Browse Files
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8
How would you like us to contact you? (Required)
*
This field is required.
Text
Call
Email
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9
What phone number should we reach you at?
Area Code
Phone Number
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10
What email address should we reach you at?
example@example.com
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11
Tags
Todo
In Progress
Done
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Should be Empty:
Question Label
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