Seamless Handoff to Humans
Combine automation with human touch—seamlessly. With Automatic Pause, your AI Agent knows when to take a step back. When a human sends a manual DM, your Agent automatically pauses replies for 24 hours. This ensures that once a real person steps into the conversation, the AI doesn’t interrupt or overlap—maintaining a smoother, more natural user experience.
Sometimes, human conversations require space. Automatic Pause ensures your Agent won’t accidentally chime in after you’ve taken over a chat manually. By automatically halting replies for 24 hours, it eliminates confusion, prevents mixed messages, and gives your team full control when it matters most.
Let Human Conversations Flow Without Interruption
Automatic Pause gives you a simple but powerful way to balance automation and manual support. When activated, your Agent respects the moment a human engages and takes a temporary break—so you can resolve complex cases without interference from automated replies.
Smart Pause After Manual Message
Once a team member sends a manual DM reply, the Agent pauses all replies for 24 hours in that conversation. This allows uninterrupted human interaction while preventing the Agent from sending conflicting or redundant messages.
