Make every digital interaction feel personal even at scale.
Salesforce Agents for Experience Cloud give your online communities and portals the power to engage users instantly and intelligently. Whether it’s a customer logging in for support, a partner completing onboarding, or an employee accessing internal documentation, your Agent provides relevant information, triggers the right workflows, and keeps conversations moving smoothly.
You decide how and when automation takes place. From welcoming new users to recommending the right help article or forwarding complex issues to a live agent, every touchpoint feels seamless.
Design Personalized Journeys for Customers, Partners, and Members
Every community has unique dynamics — Salesforce Agents help you design experiences that adapt to them. In Experience Cloud, your Agent can analyze user roles, past activity, or membership level to deliver relevant responses and actions. It can greet partners with onboarding steps, offer customers tutorials for their products, or notify employees about internal updates.
Welcome and Onboard New Members
Automate first impressions. Your Salesforce Agent can greet new users, walk them through setup steps, and introduce key resources or forms relevant to their profile.
Provide Real-Time Self-Service Support
Let customers find solutions instantly. Your Agent can search connected knowledge bases or forms to deliver precise answers right inside the portal.
