From anonymous to personalized chats
Help your AI agent understand who your users are so every interaction feels contextual, helpful, and tailored to the individual. User Identification allows your AI chatbot to recognize who it’s talking to once a visitor logs in. Instead of generic, anonymous replies, your agent can access user-specific details like names, account data, or past actions to provide more relevant and efficient support.
With User Identification, your AI agent becomes more than just a chatbot. It becomes a personalized assistant that understands your users and helps them faster, using the context that already exists in your system.
Identify logged-in users with confidence
Give your AI agent the context it needs to deliver smarter, more personal conversations by securely identifying logged-in users and using their account data on your website.
Personalized, context-aware conversations
Allow your agent to reference user-specific details such as account history, preferences, or upcoming activities, helping conversations feel relevant and efficient from the first message.
Secure server-side verification
Verify user identity on your backend using a unique user ID and an agent-specific secret key. This ensures user data cannot be forged or manipulated and keeps sensitive information safely on the server.
