Metropolitan Appliance is excited to order appliances that’ll make a statement in your home! Before ordering, let's review your selection and all the important details that will help ordering your appliances go as smoothly as possible.

-Reviewing Order-

All the details in regards to your order are extremely important! Whether that be address, model #, color, price, etc. Please review to ensure everything is correct. 

-Specification Sheets-

The best way to learn about your appliance(s) is the specification sheet that gives you all details about dimensions, features, etc. We’ll help provide all the necessary specification sheets to ensure they'll fit perfectly! 

-Payment & Refund/Cancellation Policy- 

Now that you’ve reviewed your order and specifications, please read the following return criteria. Please note that not every criteria will apply to your order! If you have any questions, please let your Appliance Specialist know. 

In Stock

For all in-stock equipment, orders may be canceled without a restocking fee as long as no delivery/pickup has been scheduled or the appliance/s have been set aside for no more than 90 days. Otherwise, a 25% restocking fee will be required.

 Non-Stocked 

For all non-stocked equipment, please know that any ETAs given are just an estimate and that your appliances may arrive faster than expected or become backordered at any time! If your non-stocked equipment has not shipped from the manufacturer, you may cancel at no charge. If it has shipped, it may be canceled or returned; however, a restocking fee will be required. 

Custom Built Equipment 

We are excited to order a custom appliance for you. We want to do everything we can to ensure these are the right appliances for you and you’re excited to receive them. Unfortunately, once the equipment has been ordered from the manufacturer it is non-cancelable and non-returnable. 

This includes, but is not limited to: special colors, custom widths and tailored configurations for any product where the manufacturer allows for custom production.

Clearance 

All clearance equipment is sold as-is. If you have any issues within 7 days of delivery, we will return it for credit towards an alternative or help schedule warranty service! 

Accessories 

All accessories ordered are not returnable. 

This includes, but is not limited to: trim kits, ventilation blowers, ventilation extended duct covers, knobs/handles, laundry pedestals, grill accessory door panels and installation hardware.

-Merchandise Storage Policy-

Once your order is complete, we provide up to six months of complimentary storage of your appliances. If delivery has not been completed in that timeframe, a storage fee of $50 per month, per serialized appliance will apply. These fees help offset the ongoing cost of safely storing, handling, insuring, and managing completed orders beyond the standard storage period.  Metropolitan Appliance will continue to store completed orders for up to 12 months after receipt of the final serialized piece. If delivery hasn't taken place after that time, merchandise will be considered cancelled and subject to the restocking fees outlined above in addition to the accrued storage fees.

By signing and submitting below, you're letting Metropolitan Appliance know that you're aware of our special order policy. If you have additional questions or concerns please reach out to us via call or text at (206) 623-8811!