• Performance Improvement Plan

  • 2018 Performance Rating

  •  

    Exceeds ExpectationsPerformance is superior on a consistent basis
    Meets ExpectationsPerformance is as expected for the role 
    Does Not Meet ExpectationsPerformance is not what is required to satisfactorily execute the role
    UnsatisfactoryPerformance is poor and requires significant immediate improvement. 

     

  • What

    Your functional and technical abilities

  • Competencies

    Member Service:

    • Displays attention to detail e.g.picking up stray trash, range balls stacked consistently, chairs pushed in, tablecloths clean, umbrella stands out when its raining
    • Delivers consistent service/performance within the context of their job
    • Anticipates needs and wants of Members

    Communication:

    • Timely and effective communication with both co-workers and supervisors
    • Ability to communicate with Members and Guests
    • Requesting time off in a timely manner
    • Informs Supervisor of issues and concerns in the workplace
    • Suggests ideas for more efficient and organized operations

    Knowledge of Job:

    • Has functional and technical knowledge of job expected based on years of experience
    • Utilizes technology and equipment appropriately to do job.
    • Keeps up to date with changes/developments in the job
    • Always works to learn more and improve
    • Skilled at most, if not all, critical areas of the job
    • Actively participates in departmental training 

    Attendance & Punctuality: 

    • Consistently arrives at work on time and ready to commence shift
    • Does not no call/no show
    • Requests time off from supervisor with adequate notice
    • If sick, informs manager as soon as practically possible
    • Considered reliable and dependable

    Professionalism:

    • Uniform/work outfit is always clean, pressed, free of stains and rips and in general good condition
    • As the Employee Handbook, practices appropriate hygiene and adheres to the Personal Appearance/Clothing Policy 
    • Maintains a clean workspace

    Adherence to Club Policies and Procedures: 

    • Follows the Club rules for Employees as per the Employee Handbook
    • Maintains awareness of Club safety initiatives
    • Practices "see something, say something" 
    • Understands the importance of working safely
  • Areas that Require Improvement

  • How

    Your behavior and attitude

  • Competencies

    Action Oriented

    • Enjoys working hard
    • Is full of energy for things s/he sees as challenging
    • Not fearful of acting with minimal planning
    • Seizes more opportunities than others
    • Knows what to do and does not hesitate to do it

    Approachability

    • Is easy to approach and talk with
    • Spends extra effort to put others at ease
    • Is warm, pleasant and gracious
    • Builds rapport well with co-workers and Members
    • Is a good listener
    • Is sensitive to and patient with the interpersonal anxieties of others

     

    Composure and Patience

    • Is cool under pressure
    • Does not become defensive or irritated when times are tough
    • Is considered mature
    • Responds well to suggestions from others
    • Is a settling influence in a crisis
    • Is tolerant with people and processes
    • Listens and thinks before reacting
    • Follows established processes

    Customer Focus

    • Is dedicated to meeting the expectations and requirements of their internal and external customers (i.e. Members and Guests, other employees, vendors, partner companies e.g. Security, Valet, Caddie)
    • Gets first-hand customer information and uses it for improvements in products and services
    • Acts with Members/customers in mind
    • Establishes and maintains effective relationships with Members/customers and gains their trust and respect
    • Anticipates needs/wants of Members

    Values, Integrity and Trust

    • Always treats co-workers with respect
    • Adheres to an appropriate and effective set of core values and beliefs during both good and bad times
    • Acts in line with Club values
    • Rewards the right values and disapproves of others
    • Practices what s/he preaches
    • Is widely trusted; is seen as a direct, truthful individual
    • Can present the unvarnished truth in an appropriate and helpful manner
    • Keeps confidences
    • Admits mistakes
    • Doesn't misrepresent him/herself for personal gain

    Compassion

    • Genuinely cares about people
    • Is available and ready to help
    • Demonstrates real empathy with the joys and pains of others

    Understanding Others and Listening

    • Picks up the sense of the group in terms of positions, intentions and needs
    • What they value and how to motivate them
    • Practices attentive and active listening
    • Has the patience to hear people out
    • Values the opinions of others even when s/he disagrees
  • Areas that Require Improvement

  • How - Leadership Competencies

    For employees who manage others
  • This employee manages people

  • Competencies

    Motivating Others

    • Creates a climate in which people want to do their best
    • Can motivate many kinds of direct reports and team or project members
    • Can assess each persons hot button and use it to get the best out of him/her
    • Delegates tasks and decisions down in an appropriate manner
    • Empowers others
    • Invites input from each person and shares ownership and visibility
    • Makes each individual feel his/her work is important
    • Is someone people like working for and with

     Hiring and Staffing

    • Has a nose for talent
    • Hires the best people available from inside or outside
    • Is not afraid of selecting strong people
    • Assembles talented staff

    Managing Visions and Purpose

    • Communicates a compelling and inspired vision or sense of core purpose
    • Talks beyond today
    • Talks about possibilities
    • Is optimistic
    • Creates mileposts and symbols to rally support behind the vision
    • Makes the vision shareable by everyone
    • Can inspire and motivate entire teams
    • Waits for others to catch up before acting
  • Areas that Require Improvement
  • Today's Date:*
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  • I have received a Performance Improvement Plan (PIP) from my Manager. I understand what is written in the PIP. I was given the opportunity to ask questions and discuss the PIP with my Manager.

  • Should be Empty: