Respostas técnicas para a equipe de TI

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    NextelRH
    Asked on July 21, 2021 at 02:06 PM

    Olá, preciso das respostas abaixo para a equipe de Segurança da Informação da empresa:

    1626890566_60f861466e50e_

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    Eduardo_H
    Answered on July 23, 2021 at 04:10 PM

    Olá, NextelRH

    Seu questionário foi traduzido e encaminhado para nossa equipe especializada. Quando obtivermos uma resposta, a encaminharemos através deste ticket.

    Estamos à disposição para demais esclarecimentos.

  • Profile Image
    NextelRH
    Answered on August 03, 2021 at 09:01 AM
    Good Morning.
    Please, I opened the call on July 21, 2021 but still no return?
    I'm waiting for this information to renew the partnership with Jotform...
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    Rosa_C
    Answered on August 03, 2021 at 09:31 AM

    Hello,

    Our Portuguese support is temporarily not available, however, if you could send us your questions in English, we can assist you with your inquiry. For the attached image in your post, the document was displayed in Portuguese, so I would need your assistance in translating it into English or if you could summarize the issues in Portuguese and post your questions here in the forum, we will use machine translation software to view your questions.

    If you'd like us to assist you in English, please get back to us with more information and let us know. (Portuguese translation follows.)


    Olá,

    Nosso suporte em português está temporariamente indisponível, no entanto, se você puder nos enviar suas perguntas em inglês, podemos ajudá-lo com sua consulta. Para a imagem anexada em sua postagem, o documento foi exibido em português, então eu precisaria de sua ajuda na tradução para o inglês ou se você pudesse resumir os problemas em português e postar suas dúvidas aqui no fórum, usaremos um software de tradução automática para ver suas perguntas.

    Se desejar que o ajudemos em inglês, entre em contato conosco com mais informações e nos informe.

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    Eduardo_H
    Answered on August 03, 2021 at 06:21 PM

    Olá, NextelRH

    Desculpe-nos pelo inconveniente. Ficamos sem suporte em Português por um período.

    O questionário foi traduzido (segue abaixo, para que conste neste ticket) e reenviado para nossa equipe responsável. Assim que obtivermos uma resposta, iremos retornar-lhe neste mesmo ticket.

    Translated Questions

    1. Does the system have protocols for monitoring, detecting, analyzing, taking accountability for, resolving and notifying incidents related to the security of the information (such as breaches, malicious code, DDoS, incomplete or inconsistent data related bugs, protected information violations, integrity violations and the misuse of informational systems, etc)?

    2. Does the system store these events in a SIEM (Security Information and Event Management) software?

    3. Is there a designated official in charge of monitoring DDoS attacks, the integrity of the monitoring systems and safeguarding them from eventual threats?

    4. Does the company have implemented a formalized workflow for these kinds of incidents and protected information leaks for this application?

    5. Does the system perform backup/restore routines regularly? Is it documented?

    6. Does this backup/restore routine undergo periodic testing?

    7. Regarding the Web portal, does the system have a feature or component related to the processing of personal data (cookie management)?

  • Profile Image
    Eduardo_H
    Answered on August 03, 2021 at 06:49 PM

    NextelRH, boa noite.

    Fui informado de que tais questionários precisam ser encaminhados através do seguinte canal: https://www.jotform.com/enterprise/contact-sales/

    Por gentileza, preencha a solicitação com os dados de sua empresa e inclua as perguntas traduzidas em inglês (acima) em sua solicitação.

    Obrigado! Seguimos à disposição.

  • Profile Image
    NextelRH
    Answered on August 04, 2021 at 11:31 AM

    Enviado!

    Por favor me ajude com estas informações, caso contrário perderemos a parceria com a Jotform.

    1628091088_610ab2d073f7c_

  • Profile Image
    Rosa_C
    Answered on August 04, 2021 at 01:40 PM

    Hi there,
    You will receive an answer from our team shortly to your email address.
    Thank you for your patience.
    Best.

  • Profile Image
    NextelRH
    Answered on August 09, 2021 at 09:31 AM

    Olá

    Continuo aguardando um retorno deste chamado.

  • Profile Image
    david
    Answered on August 09, 2021 at 01:29 PM

    Hi,

    We did receive your sales contact submission. I will check with our sales team to ensure that someone responds to your inquiry if they have not done so already.

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    david
    Answered on August 09, 2021 at 01:40 PM

    I checked with our sales team and someone should have followed up with your initial request. Check your spam/junkmail in case our replies were filtered.

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    NextelRH
    Answered on August 18, 2021 at 11:22 PM
    Please I need answers, I didn't receive it in my email, can you check? Who should I look for to be served? This is very important.


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    Victoria_K
    Answered on August 19, 2021 at 09:02 AM

    Hello,

    Our sincerest apologies for the inconvenience you are experiencing. I am checking with our Sales Team and they confirm that 3 emails were already sent in response to your contact request. It appears that our emails are being blocked on your side with your domain @claro.com.br. Since getting in touch with our Enterprise team implies future correspondence, we recommend you to resolve the issue of blocked emails with your IT team.

    For the meantime we can contact you with alternative email address. Please provide a gmail address and we forward it to our representatives.

    Thank you.

  • Profile Image
    NextelRH
    Answered on August 20, 2021 at 02:56 PM
    Please send the answers to rbr.rogerio@gmail.com

    So I can check, will your submission be from Jotform.com?


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    gerardw
    Answered on August 20, 2021 at 11:40 PM

    I have shared this email address and ticket with our Enterprise team.

    Thanks!

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    Victoria_K
    Answered on August 21, 2021 at 02:23 AM

    Hello,

    We will resend email on Monday. Yes, email will be from a person who has @jotform.com email address.

    Thank you.