Perda de acesso aos formulários.

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    fernandopousoalegre
    Asked on August 15, 2021 at 06:25 PM

    Formulários estão desabilitados - Eu não consigo mais acessar e nem editar os formularios 

    Screenshot
  • Profile Image
    Eduardo_H
    Answered on August 17, 2021 at 01:53 AM

    Olá, Fernando

    Verifiquei que o formulário https://www.jotform.com/212197593141052 está ativo, porém ele pertence a uma outra conta:  fernando.costa 

    Você reconhece esta outra conta?

    Caso acredite que tenha perdido o acesso à sua conta, nos deixe saber.

  • Profile Image
    fernandopousoalegre
    Answered on August 27, 2021 at 06:27 PM

    Boa noite

    Essa conta fernando.costa e a minha conta empresarial

    Eu estou tendo problemas de acesso ,,

    Toda vez me usuário e bloqueado

    Preciso do meu acesso de volta

    Obrigado

    login fernando.costa@albaautomacao.com.br

    costumo fazer logiin pelo google

  • Profile Image
    Yau_C
    Answered on August 28, 2021 at 02:54 AM

    Your account with email: fernando.costa@albaautomacao.com.br has been suspended by our colleague due to phishing.

    You need to authorize us to delete your form or remove the inappropriate field in your form before we can re-activate it.

    Our Portuguese speaking colleague will be available after the weekend.

  • Profile Image
    fernandopousoalegre
    Answered on August 28, 2021 at 04:26 AM

    Yau_C

    Please remove the inappropriate field so that my account can be released again.

    What does pishing mean? 

    I've built a form that will be used within my organization to organize my clients' data, but I see that at all times I'm breaking some internal rule, could explain to me better why this has been happening

    Thanks

    Fernando Costa

  • Profile Image
    Gaetan_B
    Answered on August 28, 2021 at 06:35 AM

    Bom dia Fernando,

    Apologies for the inconvenience, the reason behind this is that you ask for a "login" and as we are having a lot of scammers lately, anything asking for a login will get automatically flagged and suspended.


    I have reactivated your account and removed that field, but I would recommend to not use that word in your form.


    Best regards

  • Profile Image
    fernando.costa
    Answered on August 28, 2021 at 08:55 PM

    Thanks A lot

    I understand you situation ... I don use login in my forms ,,