Erro ao tentar logar

Fiz o cadastro no site e quando tento logar fica aparecendo a mensagem abaixo:

Hello Julio,

Thanks for reaching out to Jotform Support. As our Portuguese support is currently busy, we will assist you in English. We have now flushed your login attempt on our end. Kindly try to login again and let us know if you encounter any difficulty.

Let us know if you need other help.