Email Problems

Why Am I Not Receiving Email Notifications

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting. Check the Email Notification’s Recipients The Email Notification recipient email address is where you want...

How to Prevent Emails From Landing in Gmail's Spam Folder

Preventing emails from landing in Gmail's spam folder ensures that important submission alerts are not missed. This guide shows how to create a custom filter to prevent Jotform emails from being incorrectly classified as spam....

How to Prevent Email Bouncing Related Issues

We've created this user guide for everyone who usually reports that their email alerts are not coming through or have stopped coming. This problem usually happens when your email service provider rejects the...

How to View Your Form Email Logs

You can check your forms' email delivery status and other information on your Account History page. To view your email logs Go to Account History to see your account's activities. Open the...

Whitelisting Jotform IP Addresses and Domains

Please contact your email service provider and request they add Jotform's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain...

How to Remove Your Email Address from Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam,...

Ways to Get Notified of New Submissions Aside from Email Notifications

Are you tired of your email servers blocking emails from noreply@jotform.com? Are you hoping there's a way to be notified even when your email ends up in our Bounce List? Although there are many ways to lower the likelihood of your email getting...