|First Name||Last Name||Your Testimonial:||How would you rate our services?:|
|Gaetan||Dubois||Hello I am from Quebec Canada my question is if my current is 14.9v at the input of the controller is that it can cause an error like lose the brakes and back and lose again because my current increases to 14.9v. and falling back to 14v.||5|
|Rory||Higham||R&P Carriages Very EXCELLENT Customer Service I ordered a set of bearings for my 1999 Texas rollback trailer when the bearings arrived the were incorrect the package was missed marked I notified them and they sent out the new bearings 2 day air at no costs to me and informed me to keep the bearings that were already sent out. Most company's would have wanted them sent back. Then that set was lost by Fed Ex in Tennessee after 1 week of not being delivered I notified R&P again and that same day they sent out the bearings again 2 day air with out any questions. Customer services is like it was 30 years ago very excellent and wanting to help. The bearing are being shipped to Tacoma Wa. Rory||5|
|Richard||Hull||BE PREPARED WHEN YOU CALL THIS COMPANY!
You will be talking to some of the nicest people I've encountered in a long time. And they seem genuinely concerned about supplying exceptional customer service. They took the time to help me find what I need and shipping it FAST to me. And when I ordered the wrong item (my fault, not theirs) they were quick to ship me out the right item super fast again.
It is becoming too rare to work with such good people. We need more businesses out there like R&P. They will have my business always.
|jason||Russow||I have a older sure trac dump trailer. i broke a spring on a Saturday morning around 8. I called to you rshop a little after 9 to see if you would have the parts needed to fix the trailer. I talked to the parts guys over a few phone calls to make sure I would get the right parts and you guys had them in stock. After remeasuring i called back to double check, since the gentelman i talked to before was sure he had them. I sent a friend for parts while waiting for a return call. When i called my friend to make sure everything was going good. He said they had all spring and all hardware to redo everything. I gotta say it was a pleasure to do business with a company that has parts in inventory and not having to order and wait for days for parts to come in. Everyone I talked to as so helpful and took the time to answer my questions. You guys have definetly earned my business as I will be back when looking for trailer parts. Thanks again for making a rough start to my day turn out good. Thank You!!!||5|
|Douglas||hanus||This business has excellent customer service and would recommend R and P Carriages to anyone needed their products. I bought some wheel studs from them thinking they were the correct ones i needed. Spoke to Paul and sent them back and received the correct ones very quickly no problem or hassles. He actually sent the nuts to go along at no charge. Everyone can be in business. its customer service that separates competing business and
R and P sure does separate from others. Will take a look here first for future products.
Thanks Paul, studs worked perfectly!!!
|Cliff||smart||Called a Saturday morning inquiring about an axle for my 5th wheel, talked to Paul the owner himself. Very knowledgeable and helpful on what I needed. Drove about an hour, took care of me during a very busy morning. Nothing but high rating for these folks. Thanks again.||5|
|gary||wieczorek||thank you Josh from the parts department for getting my order right the first time. I needed bearings for a mobile home trailer wheel and the local people had no idea what the hell they even had for sale and I might as well been talking to Joe Biden or some other idiot.||5|
|EDWARD||ROTH||I got the trailer axle grease cap rubber plugs today, I requested them just a couple of days ago, thank you for the quick delivery, I finally decided to do some long overdue maintenance on my 16 foot flatbed trailer like repair the dented fender I bumped with my tractor unloading a feed bin about 10 years ago. A little pounding with a hammer and bucking block, some paint and she looks like brand new. It's embarrassing when a mechanic kits his equipment get so bad it starts to look like a derelict.
Thanks again for to prompt service.
Edward " Mike the Mechanic" Roth
|Scott||Harvey||I want to say how happy I was to receive my product. You guys are awesome. Great contact on the phone, great products and fast shipping.
Keep it up.....
|Robert||Grapengater||I ordered trailer deck screws from R and P knowing that I would need drill bits and T-30 bits. Imagine my surprise to find extra screws, drill bits and T-30s included with my shipment. I am overwhelmed by the service I received and would highly recommend anyone to feel confident doing business with these fine people.||5|
|Robert||Schroeder||I am looking for a wells cargo junction box 9959034. I was seeing if this is something you may carry and if so how much and availability. Thanks Robert||5|
|Rod||Gayda||Went to R and P not knowing what to expect. Looked for trailers all over. Quick transaction, guys working the lot very helpful. Made sure my trailer was perfect before I left. Don't remember his name, tall, skinny, beard, great guy. Amy completed my transaction very quickly. Highly recommend this business when you need a trailer. I'm sure their service department works the same way. Love my 18 ft aluminum R and R trailer. Pulls like nothing is behind my truck. Thank you!!!!||5|
|Jack||allrich||I bought a trailer spindle kit recently, and when i was starting to put the pieces together i felt like i was missing some roller bearings. In the kit is there supposed to be 2 or 4 bearings?||4|