Waterworks Festival 2026 Accessible Facilities Request Form

Thank you for applying to use the Accessible Facilities for Waterworks Festival 2026 :)

If you require any assistance in filling in this form, or need an alternative format, please contact accessibility@teamlove.org or call 0117 941 1611

 

Waterworks Festival is delighted to welcome everyone to Gunnersbury Park for an unforgettable day of music and joy. We are committed to ensuring our event is as inclusive and accessible as possible for all attendees, including our D/deaf, disabled, and neurodivergent guests

 

Below is a list of our facilities that you can register for:

• Personal Assistant (PA) Ticket Scheme 
• Viewing Platforms / Viewing Areas
• Diverse Sensory Calm Space 
• Accessible Parking
• Accessible Drop Off Pass
• Accessible Toilets (including High Dependancy Unit) 

You may be entitled to a Personal Assistant (PA) ticket at no extra cost via our PA Ticket Scheme. This can be requested via this application form subject to supporting evidence. Please read below to see if you qualify.

 

Application Process

1. First you need to purchase a ticket so that you have a ticket number.
2. Second, complete this form and upload any supporting evidence.
    

We aim to respond within 5 working days to confirm your requests. Please note that the application has only been approved once you have received a confirmation email from us. 

 If your application is successful, we will send you an Accessibility Information Pack during the week before the event to assist you on the day. 

 

Submitting supporting documents

You will be asked to supply supporting documentation as part of this application form. Please see the ‘Supporting Document List’ below for examples.

If you do not have any documents from the list, please supply any documentation you feel will support your request. 

When submitting supporting documents we ask if possible that you scan, or take a photo of your evidence and upload it

Please feel free to cover up any information that relates to the amount of benefit paid or health conditions etc. that might be on any documents submitted

Each application will be reviewed on a case by case basis.

All applicants must submit a copy of photo ID along with their supporting documentation.

 

Supporting Document List:

• Front-page of Middle or Higher rate DLA letter or PIP letter 
• Evidence of being registered as severely sight impaired (blind)
• Recognised Assistance Dog ID card
• Valid Nimbus Access Card showing you require a +1 to accompany you
• Armed Forces Independent Disability Payment
• War Disablement Pension
• A specialist medical consultant letter stating your need for additional assistance at events
  
  

 

Personal Assistant (PA) Ticket Scheme

If you need the support of a Personal Assistant (PA) in order to attend the festival, you can apply to use the PA Ticket Scheme, which includes an additional ticket for your PA at no extra cost. 

To be eligible for the Personal Assistant Ticket Scheme, you must supply at least one of the documents from the ‘Supporting Documents’ list. It must be dated within the past 12 months or include a valid date that covers the event. You will also need to provide a form of photo ID along with your supporting documentation.

PA Tickets can be collected from the Accessibility Box Office on the day of the event. PA’s must be present with the person they are accompanying for the ticket to be issued.

PA Ticket Scheme Terms and Conditions:

• Only customers that would be unable to attend the festival without the support of a PA should apply for the scheme. 
• PA tickets are provided on the basis that the PA is willing and able to assist the access customer throughout their entire day at the festival, this includes getting to and from the festival site.
• A PA must be able to perform all duties as required by the access customer, including assistance during an evacuation or other emergency. 
• PA Tickets can be collected from the Accessibility Box Office on the day of the event.
• PA’s must be present with the person they are accompanying for the ticket to be issued.
   

Blue Badge Parking

To reserve an accessible parking space you must submit a Valid Blue Badge in 'Section 3: Evidence and Supporting Documents'

 

Viewing Platforms

There will be some raised viewing platforms at this event. Customers who have been issued a viewing platform pass may take one accompanying person/ PA with them onto the platform. Access to the platform will be managed by our team. Limited seating will be available on the Viewing platform for Access Customers plus their PA’s / companions.

There will be wheelchair-accessible and standard toilets at all viewing platforms. 

Viewing Platforms – Ground-Level Areas

There will be some designated ground-level viewing areas in front of the raised viewing platforms. This space is for customers who do not require access to the raised platform, but who need to be in a space away from the main crowd. 

Limited Seating is available in the ground-level area; however, customers may also choose to stand.

Viewing Platforms Rules of Use:

Use of the platform implies acceptance of the following conditions.

• Platforms operate on a first-come, first-served basis.
• The raised viewing platforms are for customers with reduced mobility who require seating to enjoy the performances. They are not dance platforms. Customers who want to stand or dance may be asked to sit down or moved to the ground-level areas. 
• Smoking is not permitted on the viewing platform or within the ground-level area. This includes vapes and e-cigarettes.
• Umbrellas cannot be used on the viewing platform or within the ground-level area.
   

 

Wheelchair Accessible Toilets

There will be wheelchair accessible toilets located at all the toilet blocks and at the viewing platform. These are locked to avoid them being misused.

 

Accessoloo

Accessoloo is an on-site changing facility with a toilet, hoist, and changing table that will be joining us. Please bring your own sling if you wish to use the hoist. For more information check out their website here. 

 

​Festival Site Information

Waterworks is a non-camping, 2 day-only event held in the open green-field setting of Gunnersbury Park London. While the site is predominantly flat, there is a mixture of ground types (grass and concrete, with some shale areas) . Please note that ground conditions may vary depending on the weather. Mobility may be affected in wet conditions.

 

Temporary Impairments

Please note the access facilities are for customers with permanent disabilities. Temporary conditions such as pregnancy or recent injuries such as broken bones or recent surgeries, will not be eligible.

 

Access Register

If you would like us to store your details on our Access Register for next year please 'Opt In' below. Please note that we will store your information in our secure database for up to 3 years and it will be valid across all of our shows.

If you applied for any of our other shows in 2025 and 'opted in' previously, you do not need to upload new documents.

PLEASE NOTE: You must fill in a new application (even if you have Opted In)

To read our Data Protection and Privacy Policy please see our webpage click here 

 

PLEASE NOTE: If applying for Blue Badge Parking or the PA Ticket Scheme you must submit a copy of your ID.

Statement (with option to send alternative evidence)

We recognise that the list of evidence we have provided is not definitive. If you do not have any of the suggested evidence but wish to apply for the access facilities, please use the Additional Comments box below to state why you require them:

Thank you for your application!

We aim to respond within 5 working days. 

Please note that your application is only confirmed when you receive the approval email.

If you have any questions in the meantime please email accessibility@teamlove.org.

The Access Team :)