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CASE STUDY (2 of 3)

CASE STUDY (2 of 3)

Welcome to The Learning Space for "Introduce an Equitable Resolution System in Six Months". We allocated 25 minutes for this introduction to a sample of our library of case studies. Enjoy!

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  • 1

    CASE STUDY #2

    You are contacted in person.

    Person Affected (Black male, 50’s) had been working in a new job for about two weeks. On the second day of employment he met Person Identified (white woman, 20’s) who was introduced as a co-worker (non-supervisor).

    As the Person Affected continued their training and orientation, Person Identified started to make him feel “in the way”. Person Identified would tell him to, “just stand over there,” or when he was doing a task, she would tell him to, “just put it down”.

    Having worked in similar environments over the last ten years, Person Affected felt capable to learn the specifics of this job site. He mentioned this to his supervisor who responded, “She’s just like that,” and promised to talk with Person Identified. 

    Meanwhile, Person Identified sent a co-worker who is also her boyfriend to talk with Person Affected in private during his break about his “behavior”. Person Affected recollects feelings of calm, controlled anger as a reaction. 

    Yesterday, Person Identified continued to increase what Person Affected considers microaggressions, at one point saying about Person Affected’s white handkerchief in his back pocket, “You people gotta realize that this isn’t a place for gang paraphernalia.”

    At this point, Person Affected decided to contact a Responder. Since the position is new and Person Affected is not deeply invested, they are considering separation because of the stress he's taking home.

    We would like Person Identified to be transferred or he will probably quit soon.

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  • 2

    Step 1 in blue circle

    SAFETY FIRST

    In the initial request and/or during the interview process, listen for key words such as:

    yelling

    traumatic

    scared/afraid

    threatened

    harass(ment)

    intimidated

    bullied 

    not able to speak up

    loss of job/income

    lost/depressed/alone

    crisis

    unvalued/dehumanize

    abuse

    torment/torture

    intense

    mistreated

    frightened

    nervous/unnerved

    stunned

    upset

    toxic

    stressful

    hostile

    coercion/“made me”

    PHYSICAL/VERBAL INDICATIONS

    stress-induced health issues such as trouble sleeping, ulcer, lethargy, etc.

    lack of eye contact (note: may be cultural)

    excessive sighs

    Difficulty or hesitancy telling story

    Uncontrollable emotional agitation

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  • 3
    Are safety issues, physical and/or severe emotional, present? If 5 or more, consider an Escalation.
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    0=No, 10=Yes
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  • 4

    step 2 in blue circle
    DETERMINE MINOR OR MAJOR INQUIRY

    By using the following scoring sysem, you can determine if it's appropriate to consider it a Minor (One Respondent) or Major (Two Respondents).

     

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  • 5
    Feel welcome to select regardless of frequency or intensity. If it was present at least once, please include.
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  • 6
    WHO IS THE PERSON IDENTIFIED Consider the power dynamic and pay attention to ability to perform one’s duties. Person Identified is the:
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  • 7
    The last incident must have occurred within the last THREE MONTHS. Has this occurred in a time that intervention would be meaningful?
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    0=No, 5=Yes
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  • 8
    A pattern presents when elements repeat in a way to predict future actions. Has the frequency established a pattern?
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    1=No, 5=Yes
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  • 9
    Listen for: "Stressful, anxiety/anxious, uncomfortable, isolated, sick days, promotion/demotion, work schedule, uncontrolled emotional displays, unheard, unnerved, on-edge, irritable, jumpy, mentally-drained, emotionally-exhausted, unpredictable, tension" Is there an impact on their day to day job/life/health?
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    1=No, 5=Yes
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  • 10
    Do you feel this can be resolved? (Note, scale is reversed)
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    0=Yes, 5=No
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  • 11
    Includes Safety, out of 35
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  • 12

    EVALUATION RESULTS

    In total, you scored this Case Study Inquiry:

     

    {calculationScore} 

    MINOR MAJOR ESCALATE
    1 - 25 26 - 30 31 - 35

     

    The following issues were present:

    {theEmployee}

    NEXT: REMEDIES BASED ON THE ABOVE SCORE

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  • 13
    You are able to manage this inquire alone. Based on what you feel would be helpful, please select what remedy/remedies you recommend.
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  • 14
    You require a second Responder. Based on what you feel would be helpful, please select what remedy/remedies you recommend.
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  • 15
    As you forward this Inquiry to the Executive Director, you have the option to share your initial reaction and advice.
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  • 16
    Please use this section to be specific. For example, if the recommendation is, "Designated persons to contact, anonymous email or phone number", please indicate the person's name. If the remedy is "Individual education", what kind of education?
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  • 17
    By what date should the remedies be completed?
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    Pick a Date
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  • 18
    If the remedy/remedies are not met by the date indicated, what should happen in response?
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  • 19
    This is the Date of Completion
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    Pick a Date
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  • 20

    FINAL REPORT - CASE STUDY #2

    (for illustrative purposes only)

    Date of Completion: {youreDone}
    Submission ID: {id}

    Inquiry Level Score: {calculationScore}/35 
    [Minor Inquiry, 1-25, Major Inquiry 26-30, Escalation 31-35]
    Safety Issues present? (0-10) {safetyIssues}

    Dear Parties;

    Based on a thorough inquiry of the above (interviews with both parties as available, review of documents, and witness interviews as available) this Inquiry is now concluded. Based on the inquiry and definitions provided in the Employee Handbook, we found the following elements present:

    {theEmployee}

    Based on numerical scores from the following standardized criteria:

    1) timing (score of {timing46}),
    2) frequency (score of {timing39}),
    3) intensity (score of {intensity}),
    4) power dynamics (score of {powerDynamic}), and
    5) restorative potential (score of {restorative})

    to reach resolution, the following remedies are proposed: 

    {125Remedies58}

    {remediesFor52}

    {3135Suggested}

    Specifically (optional): {remedyDetails}

    Both parties have until end of business day on {timelineSelection} to fulfill these recommendations. Should the parties not be in complaince with the remedies by this date, the recommendation is as follows:

    {enforcement}

    If you AGREE, please notify the Responder within five (5) business days from {almostDone}. The email is {ltdivClassinlinequilleditgtbasic[8]}. 

    If you DISAGREE with any part of this report and/or want to suggest alternatives you have five (5) business days from {almostDone} to inform the Responder.

    If no response is recieved, the assumption is you are in agreement. 

    Please don't hesitate to contact me with any questions at {ltdivClassinlinequilleditgtbasic[8]}. Thank you.

    Regards,

    {ltdivClassinlinequilleditgtbasic[7]}

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