- How many trips do you take on Riverside Connect each month? A round trip is considered two trips.*
- How satisfied are you with Riverside Connect's available destinations?*
- How well do Riverside Connect's operating hours meet your travel needs?*
- How well does Riverside Connect accommodate your regular, ongoing medical trips (like dialysis, standing appointments, etc.)?*
- How affordable are the fares specifically for your medical or healthcare-related trips?*
- How affordable are the fares for your typical, non-healthcare related trips?*
- Does the cost of fares allow you to travel as often as you need?*
- How satisfied are you with the overall ride experience for the fare you pay?*
- How satisfied are you with the ease of booking or scheduling a ride?*
- What is your preferred method to book a ride?*
- How easy is it to call and schedule a ride?*
- When using the app, how easy is it to navigate and schedule a ride?*
- When using the app, how easy is it to read the text, find important buttons, and view ride details within the app?*
- How would you rate the service's on-time performance for pickups and drop-offs?*
- How easy was the sign-up process to begin using the service?*
- How well does the service meet your mobility device or accessibility needs?*
- How satisfied are you with the availability of language assistance (e.g., Spanish or other languages) when you need it?*
- How would you rate the helpfulness and courtesy of drivers and staff?*
- How well does the service connect you to healthcare providers and medical facilities?*
- How well does the service help you reach community organizations, senior centers, or social services?*
- How well does the service connect you with other transportation options or City services?*
- How often do you receive messages sent from Riverside Connect per month? (emails, texts or push notifications)*
- How confident are you that this service will be able to meet your transportation needs over the next several years?*
- How do you normally receive updates about Riverside Connect?*
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- What is most important to you?
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Format: (000) 000-0000.
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