Author

Profile Image Aytekin Tank is founder of JotForm. He currently leads the JotForm development team. He loves to hear from Jotform users. Feel free to shoot him an email to him at aytekin at jotform.com.

The companion blog to JotForm, the easiest web form builder.

1 Million Users: What I Learned

January 29, 2013
Last week, we have passed the 1 million user mark.  I’d like to take a moment to thank all JotForm users for helping us grow. Your feedback, your love and your trust has brought us today. 


Today, I’d like to share what I have learned growing a site to 1 million users. Most of JotForm users have web sites. These lessons can help you with your projects.


It Takes Time

I started JotForm in 2006. It took us 7 years to reach 1 million users. Getting users for a B2B app is a tough nut to crack. Unlike consumer or social apps, you don't have viral loop and all the glory. What you have is people having a pain and searching for a solution for it. People use your product, solve their problem and get on with their lives. 




Our main growth driver has always been word of mouth. One happy user telling a friend or colleague about JotForm. This is usually happening offline. It is a slow process. 

The best marketing you can do is to have a great product. When you have a great product people will tell each other about it.  This brings us to my next topic.


Always Improve Your Product

Product comes first. Listen to your users and re-invent yourself continuously. Most of the features in JotForm has been re-written over and over again. I don't think there is a single line of code left from the first version of JotForm I wrote in 2006. And, I am glad for it. It was terrible. :) 

How do you create a great product? By building a terrible product first. 

You have to start somewhere. You cannot plan for months or years and sit down to create great product. That’s a recipe for disaster. You should build the smallest possible solution you can think of. Get some users. Get some feedback. Keep working on it. It is a cycle. You get more and more momentum with time. As long as, you are close to your users and you are listening them every day, you cannot mess up. Keep building! 

Great products need time, patience and hard work. The first time you try it you almost always build the wrong thing. You then watch your users use your product, listen them complain about it. Redo it. Watch them again. Rinse and repeat. 

The first form builder I made was not JotForm. From 2000 to 2005 I worked for an internet media company. I built tools for our editors and writers. I made a form builder, a survey builder and a poll builder. These tools did the job but they were nothing like JotForm. They sucked! When I worked on these products I researched all similar products available in the market. They all sucked! That's how I was able to come up with JotForm, the first drag and drop WYSIWYG online form builder.  

A good way to make sure you always improve your product is to do continuous integration and deployment. In simple terms, you release every single change, be it a fix or small enhancement, as soon as you complete it to your users. We release new versions of our product 50 times a day. We use Github for source control, Jenkins for Continuous Integration, our own scripts for Continuous Deployment and Sauce Labs for Continuous Testing. 

Some of these releases are not visible to all users. If we are releasing a brand new feature they are only visible to developers, support team or selected beta users. If we need to do a big release, all we do is to make the feature available to all users. 

Continuous Integration and Deployment is the single biggest motivational ammo you have in your arsenal. That tells your developers you trust them and you give them authority to execute freely. They can mess up, but they also know they can fix the mess within minutes. They have control and a quick feedback loop. 

Make sure you get notified about problems on your site. We use Pingdom, ServerDensity and our own scripts to get notified about problems on our site. 


We have very large panic button in the site that is only visible to the support team. Since our support team work remotely and they work from all kinds of different time zones there is always a support team member in the site. When there is a major problem they push the panic button and our developers receive emails and text messages. When there is a problem we can usually fix it and release a new version of the JotForm site within minutes. 


Keep Barriers of Entry Low

Most sites are optimized to get signups. Landing pages and large buttons. We are not optimized for signups. You don't have to signup to create a form, add it to your site or receive the responses. You can do pretty much everything without signing up on JotForm. 

We optimized our product to get people start using our product right away. Would you buy a car without test driving it first? Most sites do not need signups. When you force them to signup most people will simply leave your site without experiencing your product. 

Most web startups either do not have a free version or they limit it too much. That’s premature optimization. Don’t push new users out by pushing them to a paid version. Give them a chance to fully experience your product. 

We have a great flexible free version. In fact, most JotForm users do not have to pay us. And, we are fine with it. Their usage is low so the free plan has everything they need. And, that’s a good thing. We’d like to keep them as active users. When their needs increase they can always upgrade to a paid plan. No need to prematurely push them to make a decision. 


Seek Feedback

I love getting feedback from our users. Good or bad. It is a chance to improve. It is a chance to get motivated. I send a personal email to users a week after they sign-up. I ask for their feedback. The replies are gold mine. They both motivate me to improve our service and they help me to see problems and patterns. 

We take feedback whenever possible. For example, our user guide and this blog have comments section at the bottom. We don't require sign-in to comment. We let anybody comment their thoughts. We don’t approve them. We let people say what they need to say. If there is a question on a comment, we answer them immediately. We take these comments seriously and act on them. 

UserTesting.com is a great service if you want to understand your users and see how they behave with your site. You provide step by step instructions, send it to your users or to their testers who are ready to take the tests. They use the UserTesting software to record the screen for 15 minutes and speak their thoughts during this time to the microphone. 

We sit down, turn on the projector and watch these videos. At the first tests it is very hard to watch them. We turn back on the lights and fix the issues right away. We then order new tests. Rinse and repeat. Usually we repeat this cycle for 3-4 times. When there are no more obvious issues, the tests become dull and boring, we stop ordering them. The product or feature is now ready for release.

Social Media is another great way to communicate with our users. We post news about our product and listen/respond to all feedback we receive in Twitter, Facebook and Google+. 


Grow Your Team Organically

I don't like too much structure. But, over the years I had to create 3 divisions to keep our momentum going. 

The first year, I was doing all development, design and support all by myself. And, I was doing all these things as a side job to the consulting projects I was taking on. 

When I decided to release the second version of JotForm, I knew that I needed to hire a developer so that at least one of us can completely focus on development. It was going to take me too long to finish it while I wore 100 different hats. So, I went ahead and hired employee number 1.

Development Team. A good product needs to continuously evolve. Every day we learn new lessons from our users. We then put this knowledge back into our product. Product development is the single most important thing that matters in a startup. We have a small product team: 5 developers and 2 designers. We work on projects in small agile batches of few weeks. We have a lot of fun doing it. 

In the early days, when it was only me and two developers, I realized I was spending all of my time with support. I was not doing my job as a founder. That's when we hired our first support person. 

Support Team. Most startups try to avoid support. They setup knowledge bases and they try to automate it. We do the opposite. We encourage our users to contact us. We email them the day after they sign up and we ask them if there is anything we can help them with. Support is a great way to learn from your users. How do they use your product? How successful are they? What is their biggest pain? You learn and you improve your product. 

Our first support guy was actually one of our users. He was helping our users on the forum without expecting anything in return. One day, I told him I will pay him. Then, I slowly grew our remote support team on oDesk. We currently have 15 part time supporters who work on their own hours from wherever they are. 

Recently, I made another discovery. As our user base grew, we were getting more requests for small enhancements and minor bugs. Our development team was having trouble focusing on new development. We either have to ignore these requests or we slow to a crawl at new development. The context switch between projects is a productivity killer. That's why I very recently created a new team.

Maintenance Team. This is very new. We have two remote developers in this position. They work on enhancements and minor bugs. They write tests and make small improvements wherever they see. These small improvements make our users happy. Our development team can now focus completely on grand new projects without looking back. 


It is a Roller Coaster, Enjoy It

Since we are in the forms business we have had a lot of problems with phishers and scammers. 

In the early days, we have been kicked out from ServerBeach for hosting phishing forms. We have been threaten to be kicked out from a provider because of massive DDoS attacks we received. When a hard disk broke down during a ski trip, I had to work day and night while I watch my family wake up and go to the slopes. They would come back and I'd still be in front of the screen working. Our domain was temporarily suspended by Godaddy and Secret Service last year. We were never given an explanation or apology but our best guess is that it was because of a Nigerian banking scam that used one of our forms. Hey, why not burn the house, there is an insect on the wall?

The downs can be really emotionally draining. One of my favorite books is "Man's Search for Meaning" by Victor Frankl. It is a book about the psychology of people in concentration camps waiting for a certain death. There was this idea that really struck me: The moment you recognize suffering, it ends being a suffering. A switch happens in your brain instead of seeing yourself as a victim, you start taking charge of your thoughts. This is very powerful. When you find yourself in a tough spot, look at it as an outside observer. Accept things as they are. The worry, regret or anger you might feel loses its power. 

There are also great moments. Reaching 1 million users is one of these moments. Getting featured on Lifehacker was another great moment. Watching Facebook Live show with Obama answering questions asked on one of our forms while our servers getting pounded by tide of form submissions was also a great moment. 

But, tiny great moments we live every single day when we read one of the emails from our users is the best!  Here is one I received last week:

"I love your product and it makes my life so much easier.  I have been volunteering for the Rescue for over a year, and used my own account for a recent fundraiser.  Thanks to your product it helped us raise over $1200 ($900 through an online order form alone) to help pay for the treatment of some dogs with heart worms and kennel bills we had incurred over the year.  The rescue loved it so much that now I've been showing them your product and using it to integrate into our tabs on Facebook, and the hope is to eventually integrate into the group's website.  Now the rescue has it's own account.  

I really love the product, and played around with some other companies, and prefer yours the most.  Our not so tech-savvy members are now able to help me with tasks so I'm delegate some the tech/internet stuff to other members for help. Your product is helping us accept completely online applications to for fostering and adopting dogs, something that amazes some of our older members.

You're helping us save more lives!"




170 Comments...
   
Johanna (January 29, 2013 at 09:52 AM)

PHONE SUPPORT WILL BE GREAT!!!!!!!!! THANKS!

Still have issues with forms and sometimes a simple phone call can help solve it quicker - thanks!

View Answer

   
james (January 29, 2013 at 10:07 AM)

Thanks. We are building a few products here that we hope will move our current project based web development business into a product that will exist for the long term, like a Jotform.
Our plan was for a certain period of time to develop and a certain budget using our in house devs.. Those ideas are now faded memories as we are far beyond that. But as you say we have tried things, released them , tested, scrapped them and tried again... I am taking your support comments and barriers to entry to heart. The hardest thing for us is finding added skilled devs that work in our small fairly flexible team. And how to deal with support...Part timers as you have are the perfect solution. Glad that worked out for you!
Thanks for the insight

   
Andrei Macedo (January 29, 2013 at 10:14 AM)

Conheci o JotForm há pouco tempo, mas já sei que é o melhor!

Muito fácil de usar e muito eficiente!

   
raulsm (January 29, 2013 at 10:18 AM)

Very nice post, thank you, and congratulations. As someone who has started tech companies too, and watch ideas go down the drain for the various issues you mention, it all resonates.

   
anant maladkar (January 29, 2013 at 10:31 AM)

thanks to invent this jotform .
its a very useful and userfriendly to web developers and web designers and user.
anybody can use it this is the secret
of this success.

thanks once again .

   
Valentin (January 29, 2013 at 10:32 AM)

I love the jot form application & tools. Too easy for use it. Awesome. I am an owner of marketing company and I have learned to use Jot form to create application forms, to insert it and to wait for feedback of my customers. It is working really!!!My customers are very happy because they have been receiving immediately feedback from . Thank you so much to those people who have been sharing many suggestions to jotform. Through their suggestions, jotform has been improving its applications and tools.

Good luck too,

   
Andrés Arboleda Correa (January 29, 2013 at 10:32 AM)

Excelent, but the service is down :(

   
Yangchen Lin (January 29, 2013 at 10:33 AM)

Congratulations. You hit it on the head that I needed to get a form up on my website fast and with minimum hassle, and you beat one of your competitors delivering that to me, both in the initial user-friendliness of your website and in the prompt and personal customer service when I had a problem. And I didn't pay a single cent for any of this. Very impressed with your company.

   
Sherry Anderson (January 29, 2013 at 10:34 AM)

I love using your product. It is fairly easy to create exactly the form you want and you can display it exactly how you wish. I am also happy that your customers are priority with your company. Great job!

   
Steven Paul - St Louis Auto Inspectors (January 29, 2013 at 10:35 AM)

Congratulations Jotform... Here at Test Drive Technologies Auto Inspections in St Louis have been using your forms for our website since 2009... You provide an awesome service and a very good product.. Thank YOU! See your forms at http://www.testdrivetech.net

   
Forthenvironmentlink (January 29, 2013 at 10:35 AM)

You have helped us tremendously, your support team is excellent.
Since we discovered Jotform our application process has saved so much time and paper!
Many thanks again

FEL team, Stirling, Scotland

   
Chris Finlay (January 29, 2013 at 10:38 AM)

Congrats! JotForm has been my favorite form builder since I signed up. Its ease of use enabled me to transform my business by letting me build a better inquiry form without much technical knowledge. I have tried most of the other builders out there and nothing compares to the features and support of JotForm. You have created an elegant and inviting tool and community. Well done and thank you.

   
Åke Johansson (January 29, 2013 at 10:41 AM)

its only to congratulation you form
from SVEDEN AND I WILL KEEP THE ROMER
GOING TO THE NEXT DOOR.LIKE YOUR TEAM
@Akej67

   
Patricio Olivera (January 29, 2013 at 10:44 AM)

Congratulations. Thank you for your important services

   
David (January 29, 2013 at 10:45 AM)

Doy las gracias al creador por la facilidad y el buen funcionamiento de cada uno de los formularios, Aunque aun no soy Premium, si mi pagina web funciona bien estoy seguro de que merece la pena pagar por el servicio. Saludos dese http://usa2.webpin.com/store.html

   
tournamentyachts (January 29, 2013 at 10:47 AM)

I've used jotform for years for many different applications... love the product and will continue to refer it to others.

   
Sergio Cortes (January 29, 2013 at 10:57 AM)

Congratulations Jotform, well done! I love using your product.

   
Zion Amal Rafeeq (January 29, 2013 at 11:00 AM)

Congratulations to Aytekin Tank and all the others who helped to make Jotform a big success.
There is nothing to surprise about. JotForm is the best on the circle.
I've been using Jotform for my blog for 1 year and its really worth it.
Cheers.

   
rolando (January 29, 2013 at 11:02 AM)

felicidades en realidad es un muy buen servicio.

   
guest_30098444177054 (January 29, 2013 at 11:04 AM)

Great post! This is so helpful for ANY seasoned entrepreneur or someone stepping into the world of building a business - online or offline. Each hurdle you've encountered with Jot Form presents itself on the road to building a successful and sustainable business. We all benefit from your sharing the challenges and how Jot Form has soared over them while helping our businesses in the process. Thanks and CONGRATULATIONS on reaching the 1M user milestone!

   
ponnelle (January 29, 2013 at 11:04 AM)

Hello and thank you for all that you share these free services are of high quality
I want to put a banner (468/60) in my partner site, I leave you the link to my site all the information and forms available sonts. Regards Franck PONNELLE

Bonjour et merci pour tous ces services gratuits que vous nous faites partager il sont de qualité.
Je voudrais mettre une bannière (468/60) de jotform dans mon annuaire de site partenaire pour cela je vous laisse le lien de mon site toutes les informations et formulaires sonts à votre disposition. Cordialement Franck PONNELLE

   
PONNELLE (January 29, 2013 at 11:06 AM)

lien du site pour ajouter votre bannière
http://voyance-2013.jimdo.com/

   
IITM (January 29, 2013 at 11:07 AM)

Congrats! great service, great product.. well done!

   
Eduardo (January 29, 2013 at 11:12 AM)

I use jot form and taste great. Congratulations Jot form by a million users.
Eduardo - São Paulo - Brazil

   
Steven Braden (January 29, 2013 at 11:20 AM)

Wow, congratulations, a million is a lot of most anything... Way to go guys!

I use my Jotform everyday!

   
resumeform (January 29, 2013 at 11:21 AM)

Truly an awesome service. Incredibly useful.

   
Zion Amal Rafeeq (January 29, 2013 at 11:26 AM)

Congrats again! :)
Here a little contribution to Jotform from my company blog.
www.cytricks.com/2013/01/jotform-reaches-its-1-million-users.html

View Answer

   
shaunnaylor (January 29, 2013 at 11:27 AM)

1 million fantastic news!!

   
gertie (January 29, 2013 at 11:30 AM)

Yes!! Thank you, Jotform! You have been an inspiration as well as a tool for taking those inspirations and making them a reality.

Thank you!

   
Wahab (January 29, 2013 at 11:40 AM)

Incredibly useful.
Since we discovered Jotform our application process has saved so much time and paper!
thanks.

   
concepium (January 29, 2013 at 11:43 AM)

You guys are definitely the sliced bread of online forms!

   
Design Cause (January 29, 2013 at 11:49 AM)

Congratulations and great job on everything. Your article also makes excellent suggestions on how to properly manage and market a business. Thanks!

www.designcause.ca

   
guest_23501641178045 (January 29, 2013 at 11:51 AM)

Спасибо, всё просто и гениально. Благодаря Jotform моя структура растёт, как на дрожжах!

   
Richard Kershaw (January 29, 2013 at 11:54 AM)

Thanks Aytekin, for these words of wisdom and for such a great service. I use two jotforms on a free basis and they give me just what I need for now. I only started up last April in the Counselling sector and I'm learning all the time. What you say about constantly improving your 'product' is so true - and in my case that means a lot of ongoing personal development work or CPD. It's a great journey isn't it?!!

   
guest_30118495776058 (January 29, 2013 at 11:56 AM)

it's really Really help me to build a form,,thank u jot Form, it mke my work more easy

   
Pouria (January 29, 2013 at 11:58 AM)

Congratulations!!! This was a GREAT article. It really changed my perspective of my product.
Wonderfull
Best regards

   
Saxamo (January 29, 2013 at 12:04 PM)

Awesome! Way to go. I have consistently had other website teams join up. I mean why not. Everything you need and backups too! All in one place of course. You've come a long way and I have and will continue to be here right with you!

Congratulations!!!!

   
Felipe Chusyd (January 29, 2013 at 12:06 PM)

Congratulations! I've used forms that have been usefull. Thank you!
Cheers

   
Kelly (January 29, 2013 at 12:08 PM)

Sem dúvidas são os melhores e simplesmente a mão d Deus nos nossos sites.

   
Thomas Dismukes (January 29, 2013 at 12:13 PM)

Thank you Aytekin for the words of wisdom. As a motivational storyteller I speak to more than 100K people a year and hundreds of successful companies. What you are doing and the mindset behind it are all at the core of those businesses that have lasted the test of time. People will remember the quality of service and product long after they have forgotten the price. Thank you... I guess now a million times over! Thomas Dismukes

   
forngo (January 29, 2013 at 12:19 PM)

Congrats!
You are amazing! Thank you!

   
bengals (January 29, 2013 at 12:27 PM)

I do have issues and would appreciate your help. The potential is exciting but need fine tuning to get me there.
1. The completed form does not send to my email
2. It will not print off entire page always cuts midway and stops.

View Answer

   
kmt2011 (January 29, 2013 at 12:28 PM)

You have made my job so much easier from audition sign ups, registration, costume fittings, ticket ordering, and all that goes with kids theater! I'm also introducing jotform to our homeschooling band director who will be using it for his registrations as well. Thank you for this great product!

   
Driss Benomar (January 29, 2013 at 12:31 PM)

Congrats!
your service is fast and easy to use.

   
my rainforest (January 29, 2013 at 12:32 PM)

yiu make my business grow and grow.. thanks.

   
guest_30096640890052 (January 29, 2013 at 12:47 PM)

Congratulations!
Excellent product and service!

View Answer

   
Joe (January 29, 2013 at 12:53 PM)

how come this site is not https?

View Answer

   
fati-pontodecruz (January 29, 2013 at 12:58 PM)

Parabéns pelo numero de usuários que atingiram e pelo serviço que proporcionam.

   
Pyare (January 29, 2013 at 01:00 PM)

Ecelent!!! Congratulations!!!

   
FLMAN (January 29, 2013 at 01:07 PM)

I started using Jotform then I discovered Zoho Creator which was exactly what I needed. I hope you become a competitor of Zoho Creator in the future.

   
Nneyah Cards UK (January 29, 2013 at 01:16 PM)

Congratulations! Your form has saved us time both on and offline. Thanks for a great product!

   
Kevin O (January 29, 2013 at 01:22 PM)

Nice post. Thanks for sharing! We have many customers (Constant Contact) using your forms for list building..great to see!

   
Orestis Rovakis (January 29, 2013 at 01:23 PM)

Congratulations! Keep up the good work!

   
Ravi Shyam (January 29, 2013 at 01:38 PM)

I am website developer, i luv jotform and using from last 4 yrs. I have nothing to do for creating the complex to complex form coz of jotform only. I recommonded it to my frnds who have websites and they are SMEs.
Luv jotform... great work...

   
guest_23624416323043 (January 29, 2013 at 01:46 PM)

Parabéns!
A corrigir: a opção de Download PDF, após o primeiro uso, permanece em loop ininterruptamente. Só volta ao normal se atualizar a página.
Obrigado.

   
eslamtito2008 (January 29, 2013 at 01:46 PM)

Congratulations! Keep up the good work!

   
M.R.I. (January 29, 2013 at 01:50 PM)

Congratulations keep it up!
Excellent product and service!

   
Ryan (January 29, 2013 at 02:09 PM)

Congrats and you guys have made my life so much easier!!!

   
ulises (January 29, 2013 at 02:20 PM)

well deserved..am glad for this stunning achieving.. again. well deserved.
keep it up with the amazing service.
we need companies like you.
Congratulations

   
Tuan Bui (January 29, 2013 at 02:32 PM)

Great article, thanks for sharing!

http://www.mobosurvey.com

   
Vlad (January 29, 2013 at 02:33 PM)

Thank you for comfort and excellent job :) Jotform- BEST
Долго искал идеальный сервис форм ОС. Нашел Jotform тьфутьфутьфу чтоб не сглазить

   
Paul Oram (January 29, 2013 at 02:42 PM)

I think Jot Form is the best form builder ever. I was almost reduced to tears when I discovered it (just imagine how awful the form builder I had been using was!! ;-)
onwards to 2 millon !!

   
john (January 29, 2013 at 02:44 PM)

Hi guys, well done on your one million customer. I use your products and I like them. I own a website and i heard about your product by a word of mouth.

Keep up the good work.

Wishing you another one million customer.

Regards
John.

   
guest_30113914166042 (January 29, 2013 at 02:58 PM)

True to your word. Innovative way to do Wordpress forms. Keep up the outstanding achievement.

- Carlos Aznar
Orlando, FL

   
sealar (January 29, 2013 at 03:14 PM)

Congratulations! I've used forms that have been great one. Thank you!

Go ahead.

   
Fırat Avcı (January 29, 2013 at 03:23 PM)

If we're talking about the online feedback tools, i think Jotform is the well-known milestone. Congratulations guys, i've always enjoyed making forms and discovering new things on Jotform tools with my account. Thank you!

   
chase buckner (January 29, 2013 at 03:45 PM)

Love you product and happy for you, but I received your 100 million user email three times to my same email address. Pretty annoying.

View Answer

   
jeff osborne (January 29, 2013 at 03:48 PM)

Fantastic read, lots of home truths which makes it real. Congrats!!!
I am only a small user but Jot Forms is awesome just what I needed.
Word of mouth is the way to go!
Well Done!!

   
Gary (January 29, 2013 at 04:10 PM)

Great Job!!

Congratulation

   
TerryVeiga (January 29, 2013 at 04:11 PM)

Most of us knew there was something special about JotForm – especially after attempts at using competing offerings. And certainly, we now know from your very words why JotForm is the benchmark measure of SAS excellence: great product, robust development, knowledgeable and accessible technicians, and focused and accountable leadership.

Thank you!, Mr. Tank. Stay the course. Stay committed. Stay blessed and reap the rewards.

Sincerely,
Terry V.

   
tony (January 29, 2013 at 04:15 PM)

Congratulations! love it so easy to use...

   
basseguy dimitri (January 29, 2013 at 04:41 PM)

Great job here !! Un grand bravo de Paris :)

   
Dianne (January 29, 2013 at 04:43 PM)

Looks great can't wait to have an opportunity to use a form

   
Mandy (January 29, 2013 at 04:50 PM)

I love JotForm. It is easy to use for an amateur like me with big ideas. And the support (even without telephones) is AWESOME!!!

Keep up the good work, and more power to you:- To quote your first comment... "The best marketing you can do is to have a great product" JotForm is a great product. It does exactly what it says on the tin - every time, without hassle!

   
jianghsu (January 29, 2013 at 04:50 PM)

Love your story and your product. Congratulations to your team!

   
William Alvarez (January 29, 2013 at 05:03 PM)

Congrats!!! Great service & Great team.

   
Peter Gottlieb (January 29, 2013 at 05:05 PM)

The vertical space between fields does not appear to be adjustable. IT SHOULD BE!

Moreover, it would be great if fields could also be placed side-by-side. Please let me know if your FREE version has these features or not, or if it will? Thanks.

View Answer

   
Tony Photo (January 29, 2013 at 05:13 PM)

Congradulations Guys. I'm gonna celebrate with you. I'm am so happy to be a part of the Jotform team as well as my customers. Keep It going PLEASE!!!!!

   
Norbert (January 29, 2013 at 05:14 PM)

Dla czego nie moge sie zalogowac w iphone 4s w aplikacji JotForm ? Wszystko ladnie dzialalo a nagle prestalo. Dodam ze znam login i haslo w przegladarkach internetowych loguje sie bez problemu.Problem trwa juz 3 tygodnie kiedy go usuniecie?

   
Marc Spicer (January 29, 2013 at 05:17 PM)

Congratulations! Your success is a direct outcome of the quality service you provide.

   
Amy Castro (January 29, 2013 at 05:19 PM)

Love, love love jot form! Would be willing to pay a nominal fee if I could cap registrations, especially by date (I use it for reservations at a yoga studio)

Keep up the great work!

View Answer

   
Yucel (January 29, 2013 at 05:19 PM)

Hersey icin tesekkurler jotform. Sayende cok guzel islere imza attik. Umarim nice milyonlari gorursun

   
dwi saptono (January 29, 2013 at 05:37 PM)

Why if for attachment a file can not, always failed, loading forever

View Answer

   
irka davis (January 29, 2013 at 05:44 PM)

What i don't like....
when i get an email from someone and i reply i change the email address. Problem is anytime someone else sends me a jot form, it's all part of the same email bundle.

View Answer

   
gleisso (January 29, 2013 at 05:47 PM)

obrigado, a JOTFORM por ter a hora de usar os programas. Valeu, sei que faço parte de 1 milhão de usuario

   
yncl (January 29, 2013 at 05:54 PM)

teşekkürler jotform

   
Rafal J (January 29, 2013 at 06:04 PM)

Brilliant service , I have been using your service for last 2 years and will be do this next two or more. Your customer support department is quick, friendly and competency what I experienced.The first thing and factor pushed me to your service from competition was you give your users full product to test. Finally I signed up with you to pro version because everything work what you described and I expected.
Congratulations, this is a very good product! Thank you to all people form jotform

   
Douglas Weller (January 29, 2013 at 06:38 PM)

I wanted to create online forms and came across JotForm, took a while to master the creation and use and today I rely 90% or more on these great forms! I am pleased to be one of those million users!

   
lbmh (January 29, 2013 at 07:15 PM)

Sorry to be the kill-joy, but Paypal fields issue is still unsolved after more than a year an half of unkempt promises !

"It's discouraging.

An otherwise fine application pretty much ruined by something so obviously wrong; apparently no idea of how much of a problem it is to anyone who is using PayPal together with JotForm.

We can't send professional looking e-mails, and any report that includes payment information looks just awful.

Sad."

   
rsuvie (January 29, 2013 at 07:32 PM)

Thank you for creating jotform. It's the real good thing.. good product & support. Congratulations.

   
Hoang Leduc (January 29, 2013 at 07:35 PM)

I like jotform. it's useful for website. Thank you very much.

   
Arvin Uy (January 29, 2013 at 07:44 PM)

Thank you also jotform..

   
Linda Willis (January 29, 2013 at 07:53 PM)

Congratulations on your success and your impressive 1 million users milestone. Many thanks, especially, for your inspirational and supportive story. It's a timely read for us - a very small company trying diligently to get users for our first online product. Your story has given us renewed energy ... and a desire to check out JotForm again for our site! Continued good luck to you and your team, Aytekin!!

   
Acon5 (January 29, 2013 at 08:13 PM)

Thanks to jotform for helping me to build my Lab PC usage portal

   
RITU BALA (January 29, 2013 at 08:21 PM)

thanks for creating such site to help webmasters to integrate the forms so easily in our website. I am using your form in our personal website. thanks alot

   
Max Pinheiro (January 29, 2013 at 08:23 PM)

Tenho o Jotform em meu site ele é muito bom, é rápido, eficiente e prático. Recomendo.

   
forNIAGA (January 29, 2013 at 08:41 PM)

All can use JotForm for free, get a premium service that is much better than any other free service providers, who have been there earlier.

Thank you.

   
blessingart (January 29, 2013 at 09:45 PM)

selamat untuk jotform yang dah tembus user sampai 1jt,,,sukses terus :D

   
vectorism (January 29, 2013 at 09:49 PM)

heard from friend's recommended and we re-recommend to others too.. indeed we list jotform in our forum 'best of the web' free & premium online form builder..
thanks you ☺

   
ANDRES AGAMEZ RUIZ (January 29, 2013 at 10:18 PM)

Maravilloso, es un exito merecido por el buen servicio que presta a sus usuarios.

   
zulbiadi (January 29, 2013 at 10:27 PM)

I am from Indoensia I like to use U product...Thanks by www.inabuy.com

   
Jonny Goh (January 29, 2013 at 10:42 PM)

Many thanks to Jotform. friendly use and wow.

   
compustudies (January 29, 2013 at 10:55 PM)

Congratulations. Your posting was very inspiring. Such personal insights are rare to find. Loved reading it. All the best Joform!

   
Jonas E (January 29, 2013 at 11:25 PM)

Congrats to JotForm! My heart sank the moment I read the part about a Nigerian internet scam being responsible for one of your MAJOR problems. I am Nigerian so it hurt! Anyway, you put it well...to burn the house because of a spider on the wall is going over the top (that's for GoDaddy).

Congrats to JotForm.

   
Adriana Góes (January 29, 2013 at 11:32 PM)

Congratulations!

I do appreciate the support that I have of you!
Bring on more than one million users!

success,
Adriana Goes.

   
neset57 (January 30, 2013 at 12:16 AM)

Yapmış olduğunuz hizmetlerdeki başarılarınızın devamını diliyorum.
Saygılar.
Neşet

   
izen (January 30, 2013 at 12:50 AM)

Congrats, and great post. I ve been using your forms for past 2 years, and just went paid for a 2 year deal. Awesome app, and great support. Go for the next million - the game has just begun ;-)

   
dom265 (January 30, 2013 at 01:17 AM)

Congrats jot form !!! Really great app ! I really appreciate your lightning speed response to any inquiry and absolutely perfect way you dealt with the goddady/goverment shut down.

   
amitag (January 30, 2013 at 01:40 AM)

Great post. Thanks for sharing your experience.

This is an inspiration for all of us in the business

   
Ammon (January 30, 2013 at 02:11 AM)

Congrats your software is awesome, been very helpful in creating forms on demand.

Thanks a bunch

   
Suhana Sapar (January 30, 2013 at 03:06 AM)

Congratulation, JotForm!!!.. i'm from Malaysia anda i love using your form.. Awesome app, and great support.

Suhana Sapar
beutskin.my

   
EMYEstetica (January 30, 2013 at 03:12 AM)

I have been using Jotform for the pass 5 years and never regret using it to all my business website and customer's website. It never failed. Thank you for letting us user utilize it for free.

Jotform had great strategies. I love reading this post.

Congrats to Jotform and the team. Keep it up.

   
Lovely85 (January 30, 2013 at 03:13 AM)

It was amazing using JotForm, but alas, when I do long forms it only cuts down to the first question and you cannot see all the questions! I highly recommend JotForm but I would like this bug to be fixed.

View Answer

   
jv70 (January 30, 2013 at 03:24 AM)

Oh! jotform is great.

   
Patricia Maggs (January 30, 2013 at 05:09 AM)

Love your form which can be seen on www.vintageteaparty.sussex.co.uk
home page

   
MySounds Records (January 30, 2013 at 05:55 AM)

Nice and Congrats !

   
Bruno Vannieu (January 30, 2013 at 08:13 AM)

Congratulations.
We once had our forms offline for a little while, but it was solved in a matter of hours and we got personal emails. Well done!

   
Vikas Sethi (January 30, 2013 at 08:19 AM)

Thanks

   
Renate (January 30, 2013 at 08:29 AM)

Gefeliciteerd!
I am very happy to hear how well you are doing. I've been using Jotform from the very beginning and LOVE it.
I also appreciate this very insightful blogpost. Great to hear how your company has grown and it contains some really great tips for others, too!

   
positiveplans (January 30, 2013 at 08:57 AM)

I love Jotform - i was a member for the past 7 years. I saw the development and the solution as they respond to user needs. I love your simplicity and the effort you guys undertake to make us all happy everyday. www.positiveplans.com

   
Madelinep (January 30, 2013 at 09:20 AM)

Can you provide links to examples of how JotForm is being used to: offer a quiz and capture users' contact details in order to provide a personalized response? If so, I would love to see a few! That's what I'm thinking of using it for. Thanks!

View Answer

   
Maureen Franks (January 30, 2013 at 09:27 AM)

Hello,

I am new to this. Can you send me a brief idiots guide to help me along the way.
Thank you

Maureen

View Answer

   
Edward (January 30, 2013 at 09:34 AM)

Congratulations, ?years to become an overnight success, forget all the late nights, weekends, pizza's etc. You guys have worked hard, created a great product and I hope your success continues to grow ever faster. You deserve it. Well Done.
Best Regards
A Fan

   
Любовь (January 30, 2013 at 10:14 AM)

Пользуюсь и буду пользоваться всегда.
Вы нам очень нужны, чтобы мы без Вас делали.Надеюсь что этот сайт нравится всем. Спасибо Вам большое за Ваши труды.
С уважением,Любовь Голикова.

   
Naresh Nandam (January 30, 2013 at 10:29 AM)

Dear Team,
I have been using jotform since 2006. Now, i know that you are a startup by then. But, i loved the simple drag n drop form. Thank you for that.
The days passed on, and our needs changed from time to time. Though we have our own php send mail form on our website, i loved Jotform more than ours.
I like that Drag n drop edit type. It is easy n fun.
I take this opportunity to congratulate you on this million user mile stone, and wish you all success ahead.

Thank you.

   
Silvana (January 30, 2013 at 10:44 AM)

NON E' VERO CHE E' GRATIS!!!!

   
betotorresjrt (January 30, 2013 at 11:18 AM)

Thank jotform team, you have saved me a lot of time. :)

   
infogroup (January 30, 2013 at 11:45 AM)

Congrats! Love your service. You guys are great!

   
Essaouira Conseil (January 30, 2013 at 12:03 PM)

Congrats!!! Great service & Great team. essaouiraconseil.com

   
stellerdesigns (January 30, 2013 at 12:15 PM)

LOVE this service. You guys rock!

   
Joe (January 30, 2013 at 12:40 PM)

Congratulations! Jotform helped me A LOT!!!


----
www.haradot.co.il

   
aless05 (January 30, 2013 at 02:17 PM)

Hey Jotform... Congratulations! You guys rock!

   
jblm (January 30, 2013 at 03:08 PM)

I love jotform! What else can I say? It is easy to make a form.

   
wrecklessnation (January 30, 2013 at 03:28 PM)

Congrats!

   
luchtmeijer (January 30, 2013 at 04:12 PM)

thanks, you're doing a great job.

   
Fred Wu (January 30, 2013 at 08:06 PM)

Thanks for sharing!!! And great solution!

   
Yong (January 30, 2013 at 09:29 PM)

Congratulations.
It is fantastic to have such a wonderful product and designing system for business.

   
Manish (January 30, 2013 at 10:13 PM)

Its an Appreciating efforts of the collective team in JOTFORM. I am sure part of my growth in business and systematizing my work is surely with the integration of forms on my website. Hugs & Cheers

   
sergionazr (January 31, 2013 at 12:47 AM)

Muchas Felicidades, el servicio es optimo y de facil aplicaci{on!!!

   
Pat (January 31, 2013 at 12:50 AM)

Congratulations on your 1 million users and many thanks for Jotform. I used to spend hours mucking about with code and getting it wrong but this is a brilliant solution.

   
samuel Alhassan (January 31, 2013 at 08:31 AM)

u people r d best u really help people 2 get jobs thank.
bye samuel from kaduna

   
Jo Romano (January 31, 2013 at 01:04 PM)

Please encourage in the application to JotForm to have person write down their tele number they can be reached at.

Only have had luck with the very few that do record their tele. number.

Thanks Jo

   
Yan (January 31, 2013 at 01:58 PM)

Great Article. Thank you for going through the trouble to build us this great tool :)

Btw.. I love the tools you're building in your labs too.

Keep it up!

   
James (January 31, 2013 at 02:59 PM)

Thank you for your excellent service and tools. You made my work easily.

   
deluca (January 31, 2013 at 05:47 PM)

The best tool on the internet.

Now if you really wanted to rock 100 times more, please include a form where we can add products and a drop down menu with different prices.
ie:
Pizza
Large = $3
small = $1

and so on.....

This would be top of the top. so many of us have request this excellent feature!!!

Thanks,

Ben

View Answer

   
ConfidentVoice (January 31, 2013 at 06:39 PM)

I use JotForms for applications to my programs. My clients can easily send me their information using your professional and secure forms.

Your forms make ME look good.

Thanks for all the hard, creative work that you guys do!

Susan Ryan

   
pinkeecraze (February 01, 2013 at 04:27 AM)

I used jotforms for my online store. It really amazed me and really helps a lot with my shop. Its easy to create forms. Also forms is really friendly-user. I feel very secured with all submitted forms.

More power with jotform team :)

   
suryatrends (February 01, 2013 at 07:51 AM)

Congrats to jot form executives.
Am an active user here for my contact and upload forms. i feel very pleasure here with all submitted forms.

   
kissthis (February 01, 2013 at 11:32 AM)

it has helped me alot

   
jwyckoff (February 01, 2013 at 04:36 PM)

Way to go!

   
Cicero Valverde (February 01, 2013 at 05:36 PM)

Gostei muito de usar os seus formularios é bem pratico, pra ser sincero ja tinha tempo que eu esta a procura de um serviço desse nivel.
Voces estão de parabens. o serviço é de ponta e não deve nada a ninguem!
Obrigado pela oportunidade de usar o serviço free, muito bom!!!

   
Topcun (February 01, 2013 at 07:44 PM)

1,000,000 of Congratulations.

   
IKO (February 02, 2013 at 12:08 AM)

some people use it in bad way,like clic on some competitor web site , and send him an empty reservation , to make it looks normal,we don't know who clic just to take you web site of the first page,and where the reservation come from ?

*****But, Even That Congratulation *****

   
hairun (February 02, 2013 at 06:50 AM)

i think this is good information for one million we can real trading.could you please send me how way to join with your company

View Answer

   
Karen Hughes (February 02, 2013 at 11:24 AM)

Congratulations! Your journey is the journey of us all!

Keep improving and keep growing!

   
kasihmura (February 03, 2013 at 10:02 AM)

The Best website

   
AzBirazOyun (February 03, 2013 at 04:22 PM)

En İyi Forum Hazırlama Sitesi....
Teşekkürler JotForm !!

   
amberyoung (February 03, 2013 at 10:19 PM)

WOW, that is sooo awesome!! But I'm not really surprised. You offer a great product, at a great price (grinning) and, quite naturally, your biz blows up!!

Thank you for this service and A HEARTY CONGRATULATIONS TO YOU!!

   
Laszlo Nadai (February 04, 2013 at 07:47 PM)

First of all, CONGRATULATIONS !!!

I have learned more from your short blog, than reading all the books from the "gurus" who have never actually PRODUCED anything, but trying to sell their BS to people, who have no idea what's going on out there.
See ALL the BS about VC's, blah, blah...
This is a disease, people are getting totally useless "info" from these totally fake "experts".
I have been going through the same exercise, you did, and have failed several times following the greedy false "experts" who have no idea about the meaning of the word "creative" how to be creative whatsoever but misleading creative people.

I am at the beginning of releasing my next project, and you have helped me A LOT by sharing your experience.

YOU SHOULD WRITE A BOOK my friend, and congratulations again.


-laszlo
laszlonadai@gmail.com
Anyone reading this feel free to contact me.

   
Ronny (February 04, 2013 at 11:16 PM)

Most beautiful things in life are free.May you live a million years forming new things

   
Adelmo Rocha (February 05, 2013 at 07:52 AM)

São tantos os motivos para chegar a 1milhão, mais existe um que posso dizer. Respeito ao cliente é motivo pata ter tantos usuários. Eu sou grato por Jotform existir.

Adelmo Rocha

   
ahmad110 (February 05, 2013 at 10:10 AM)

come te va tha jot from im gos jot from plees smlbot madber nakon

   
Scott J (February 06, 2013 at 12:27 PM)

Jotform what have you done to your site? It doesn't work anymore and has caused many issues with my forms. I am quite upset, because I don't want to have to study all about HTML sites, how to change them, how to update them. I just want my forms simple, like they were before. Now you have all this info which I can't understand or make work. What the heck does all this crap mean? I don't understand any of it and now my forms don't work! I hate this site now. Free or not, it was simple, but now it sucks!

■Open up the contact.html in any text/HTML editor. (again, excluding MS Word and etc.)
■Use Find ( ⌘ + F / CTRL + F in most software ) and find all instances of jotform.com.
■Replace all of them with jotform.net.
■Save the file and switch to your FTP Client. (or any connection to your servers)
■Upload the updated file to your servers and your forms should start working immediately.

Totally Disappointed!
Scott J
480-945-4343 work
CardioJost

View Answer

   
Doug Naarup (February 09, 2013 at 11:49 AM)

We love jot form at the Metropolitan Magazine

You guys rock

   
playknopf (February 10, 2013 at 08:39 AM)

Very inspiring words. I have a lot of respect for you and for all of the team. Jotform differs in a positive way from all the other fancy startup services out there. And support is just the best I have ever experienced. I wish you all the best for the future.

   
Howard (February 15, 2013 at 03:20 PM)

Aytekin,
It's funny how certain connects happen. Your mention of Viktor Frankl's book - hit the spot for me.

Thanks '')

   
Rahul (February 24, 2013 at 02:59 PM)

I just love jotform, its damn easy and have cool interface to create the forms.

Thanks :), hope you achieve more success, we will continue to support you with more users.
Cheers \m/

Regards,
Rahul

   
agronegociosecuador (February 25, 2013 at 10:53 PM)

Thank you very much for your help , your product is wonderfull

   
elreins (March 13, 2013 at 11:57 AM)

Indeed, this is a damn fine product no doubt. Thank you for all your hard work.

Keep it up and you will surely reach millions more (is that what you want?)

Best regards.

   
Alciny anunciação (March 14, 2013 at 08:15 AM)

Parabens pelo Grande feito...aguardamos anciosos pelo proximo e-mail dos 2.000.000 (dois milhões).....esperamos fazer parte deste grande feito por muitos e muitos anos.....Obrigado pelo Serviço a nós prestado e Parabens pelo grande feito alcançado.....

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