Does this apply to the Jotform.com forms in Canada? It doesn't appear anything is being blocked here?

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I have over 50 forms with you and I have tried many of them....they still work. Should I wait as it will take a few hours to change all of them.

Cheers

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I forgot to say...I am in the UK. My forms so far are ok

What in the world kind of content are you having that would have the gov shut you down? I want to know. I want to feel that my money is being spent well.

We need more information. How can we feel safe and comfortable with the new domain? What can you provide to us so that we know it wont happen to the new domain as well?

What kind of content caused this? This is a serious allegation that demands an explanation from you

I agree. This is going to cause us quite a bit of work for our company and when we're paying monthly for a service, I think we deserve a bit more info and security that its not going to happen again 2 weeks down the line.

I would have to imagine that this is some sort of privacy issue?

Also, im not even sure I can trust the .net or any other domain - I mean, this could be some kind of phishing / hack scam for all we know?

Really not filling us with confidence here guys!

What if were using secure forms embedded. The HTTPS is not working.

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I am paying for your service and my forms collect private data from my customers. How can I continue to trust Jotform if you guys only give us useless explanations like that?

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This is very serious, I have 3 paid accounts with you guys and collect 100's of submissions every day with peoples personal information. We are a non-profit servicing the HIV community - this raises privacy concerns for me.

I will need more of an explanation for a refund is in order.

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If you Google "jotform suspended" you can see that the security firm RSA has found several bank phishing forms being hosted in the past few weeks. I use Jotform because it does what I need at a good price and is not overly complicated. That ease of use probably is why "phishermen" use it as well. If that is the reason they are down I don't blame the Jotform team for making a good product.

I am in the Midwest and all of my forms are working... however I'm just waiting for them to go down. I don't feel safe either as I have a lot of forms out there, and I don't want my name associated with any potential issues that may result. If the forms go down, and we have to spend hours adjusting all forms, will there be any bit of a refund for our time involved in fixing our forms??

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From doing my own research it look like RSA did in fact contact godaddy over user crated forms used in a phishing scam against Standard Bank, out of South Africa apparently. I guess jotform needs to do a better job of screening for malicious content though this is a battle anyone that allows public postings / hosting of files must fight.

http://whois.domaintools.com/jotform.com

Reverse Whois: "Interlogy, LLC" owns about9 other domains Registrar History: 1 registrar NS History: 3 changes on 4 unique name servers over 7 years. IP History: 15 changes on 10 unique IP addresses over 7 years. Whois History: 239 records have been archived since 2006-03-11 . Reverse IP: 1 other site is hosted on this server. Log In or Create a FREE account to start monitoring this domain name

Registrant:
Interlogy, LLC

Registered through: Go Daddy
Domain Name: JOTFORM.COM

Domain servers in listed order:
NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM
NS2.SUSPENDED-FOR.SPAM-AND-ABUSE.COM

ugh

I am so very confused by this.

You provide a form service. Your customers do not upload content to your servers and we don't download content from your servers. So what content could a federal investigative body be looking into? What could be of such import that it would cause them to suspend the domain? Information that was submitted in a form? I don't think so...

I agree- it makes me really uncomfortable given that the primary data collected by jotform is personal information from our clients... Was jotform being used for data mining?

On the other hand, there is the possibility (and at this point, it makes more sense to me) that investigators found something associated with piracy, terrorism, human trafficking, child pornography or some other illegal activity on the jotform servers. In which case, it would have nothing to do with the personal data that is collected... but would have even more disturbing connotations to it.

I hate to put those possibilities out there, but any of those would make more sense than what we know now.

Beyond that- I have logged in and I can only find a few of my forms- where did the rest go? I would like my list back please.

I just got over an inbound synflood attack which cost me time and money.

When you say the domain is DOWN it clearly isn't as all my 50+ forms still work. Are they DOWN or pending shutdown?

My best guess:

Someone created a free account and used there form to capture peoples login information for Standard Band... RSA a third party security firm hired by the bank found the forms and asked jotform to removed them. For whatever reason they were not removed or more was created so they notified the domain registrar and web host...

Im not sure how the government was involved but from what I can tell and calling RSA / Goddaddy thats what was explained to me.

Aytekin, yes, people are making assumptions because jotform is not providing information that would prevent people from doing that. If Jotform would be transparent and simply tell it's users what the problem is, it would put an end to the speculation. If the issue is user generated content, then simply spell out what that is.

I have worked in PR for years and you guys are handling this in a way that will generate more problems rather than minimize the damage caused by the original issue.

Apparently we have/had a few forms still on v2.jotform.com -- how can I access those to migrate over to the new pro URL and collect the old data?

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@WebSavvy, Jotform also support file uploads, someone can upload something illegal to close that service, but it's clearly shows that Jotform servers are still alive, why would they close domain instead of servers by contacting datacenter instead of domain provider "GoDaddy" ?

Nobody knows anything about details except the related person who request the shutdown from Godaddy.

I am quite sure this is not JotForm's doing but a client capturing illegal info... Anyways, my biggest concern is that government can shutdown a site WITHOUT DUE PROCESS!!!!

We have some forms embedded in mobile apps, and cannot change the form URL without re-submitting to Apple, a 3-6 week process.... Any ideas what to do about that? PS I feel for you guys at Jotform, seems you were caught out as much as your customers. 2 million forms shut down by the government without notice, I agree seems SOPA is already being practiced.

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If our forms are still working, do we need to use the new domain?
I would trust jotform to continue provide good service. As you can already see when something happened they immediately took steps to allow for a solution rather than telling us all to hang tight and that hopefuly everything would eventually be working again like some companies do.

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why is it blocked?

Does this apply to secure.jotform.com forms as well?

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My forms are still working. I am confused because I received an email this morning telling me I should change the form links to jotformpro.com. Above, you're indicating jotform.net. Which one is it?

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Is there any way to use the jotform.net workaround with a google sites embedded gadget?

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I have added this over at Reddit - this is BS.

http://redd.it/pqukh

I made the recommended update. Now I'm getting "Sorry! Only one entry is allowed. Multiple submissions are disabled for this form." error message.

How do I fix this?

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I'm no longer receiving email notifications. Is this part of the suspended domain??

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I have a pro account and i'm not able to get the forms to work with the updates you asked for. Currently i have https://secure.jotform.com/jsform/ID i have tried https://secure.jotform.net/jsform/ID and i've also tried https://secure.jotformpro.com/jsform/ID

Please let me know how to fix this. Thank you

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If this is the case, then who is to say that JotForm.net won't be blocked 3 hours from now? I don't care who or what has an impact on your services -- that s your concern, not mine. I pay you to reliably host my forms and provide me with functional ways to integrate them into my sites -- that s my only concern. Find a way to fix it so that this doesn't happen again.

Come on folks. You have to recognize this is not Jotform's fault, other than the fact that they are a victim of their own success.

Every web host, message board or anyone who has users who can post anything on a website can have this happen.

What separates the good ones from the bad is what happens next.

So far, they have done a pretty good job communicating how to fix the problem. It's a pain but at least it's a solution.

Guess the question I have is if they can somehow separate forms (and domains) from paying customers from those who get it free. My guess is those who get it free may be more likely to cause a problem just because of the sheer numbers.

The downfall of being the easiest form builder is that you amass a clientele of people that for the most part don't like to do anything complicated and like to complain a lot. If you built your website well, you should easily be able to change the domain from jotform.com to jotform.net globally. If not, then during your update process right now consider using a variable or php include that references one location that defined the URL for the form.

Remember: This can happen to any site that allows public to post content. I can't imagine if Facebook or Twitter was suspended for a similar reason, you guys would really lose it on that one - AND you'd also have no outlet to go complain about it.

jotformpro.com and jotform.net are just mirrors of jotform.com - so choose whichever ones sprinkles your cupcake. It would apply to anything *.jotform.com.

If .com was suspended, what will stop them from suspending .net? After all it is still the same process..

A quick follow-up as I agree with the majority of realistic posters here.. It is a result of success and making it easy for us.. Jotform is a fantastic solution and I for one will provide any assistance to help them through this hiccup. In fact I just added a new customer today to the process.

Will it switch back to .com at a later point and time? or will it now remain .net - just switched around all my forms :P

Anyone?

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This is craziness. I have over 100 form on multiple websites and none of them work.

Will this be resolved soon?

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i am so freaking pissed at the government right now. i can't believe they have taken over our beautiful internet. ARGH.

this isn't a SOPA deal. Without turning this into another SOPA thread (like the net needs anymore) the lack of due process already exist. As a photographer I can send in a DCMA letter to GoDaddy to tell them to take down a site because it infringes on my copyright. The will email the owner, if the owner does respond within exactly 24hrs, they will shut the site down. I've heard this happen to a few photographers who were out of the country or just didn't check their email for some reason, only to find out that there site was shut down. All on the word of someone who sent in a letter, no research at all on GoDaddy's part.

We have been very happy users of your site for several years. Sorry for what you are going through, but we have no plans to change form provider. Hope it gets situated soon.

Hi there,
We're using an embedded form with an action of http://submit.jotform.com/submit.php.
Do we just need to change the action to http://submit.jotform.net?

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People, people, dont direct your anger toward this poor blog operator. It is the misdirection of the Immigration and Customs Enforcement, at the behest of the entertainment industry. The supposed content may not even be here as all it takes is an accusation. google dajaz1. YOU ARE GUILTY UNTIL PROVEN INNOCENT. Thanks Hollywood.

This is bullshit! I've had on my to-do list to transfer all domains off Godaddy and today is the day I'm getting around to it.

Don't know if I hate the Government or Godaddy worse.

Kudos to Jotform for providing a quick, alternative solution. My forms are working again, we look forward to continued business.

Just want the great folks at jotform to know I have no plans taking my business elsewhere -- this site has the best system and support and price I've found.

Thanks for keeping us updated and having a quick solution.

Good luck guys, since the first day I started using the form Im happy and you have my full support.

Keep it up,
Paulo

Hi,
I use wordpress for my site & only reference the actual form number - as a pop up. the pop up works, but the form doesn't. it's not referencing .com anywhere. confused. can you help?

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EVERYONE!!!

Please do not blame Jotform for this inconvenience.. It's out of their hands.

Also....

Most of you have been enjoying this awesome service free of charge for many years (like myself) - therefore you owe the jotform team a big thanks, and show some appriciation and support... So please watch your words, and start supporting them by upgrading to premium service ;-)

BIG THANK YOU TO JOTFORM TEAM!!

Sommer, try embedding the form using the script, eg:

Well, it won't let me post the script code, of course... but try embedding the form using the script code which includes the .net reference.

Unbelievable. This isn't Megaupload.

Now the Government is HURTING REAL BUSINESSES.

OBAMA: This needs to stop. NOW.

I'd echo sunangst above who said, "Guess the question I have is if they can somehow separate forms (and domains) from paying customers from those who get it free. My guess is those who get it free may be more likely to cause a problem just because of the sheer numbers."

Sure, paying customers deserve better service, and maybe there are a lot of free users, but I'm also speculating that:

1) this is all the result of someone trying to use jotform to commit a crime
2) those who have submitted credit card info to upgrade are less likely to be trying to commit any crimes via jotform, because credit card info could be used to ID the criminal

Sure, some criminals will try to upgrade with stolen credit card info. But a lot probably wouldn't or don't, and if there already is or could be some form of vetting process with the payment info of those that submit upgrade info (submission of payment IP address in same area as credit card info, etc.), that would weed out a whole heck of a lot of would-be criminals. And then the service provided to paying customers could be somehow segregated from potential criminals.

This is feedback from a paying customer with jotform, and I do something similar with customers of my own site who pay to upgrade.

I'd also really love it if jotform could eventually tell us how implicated GoDaddy was in all this unwarranted unfortunateness. I have some domains registered with them, and I'd like to consider ending my business with them and moving elsewhere if this was their fault in some way they could have prevented. I know that's not a priority right now, but when the dust settles, I imagine I'm not the only paying customer of this and other important internet services who would like to know.

Thanks!

Jotform sucks. Always some sort of problem. I will never again use or recommend Jotform. Already cancelled my subscription and will tell my friend to do so as well

I placed this post on RSA's Facebook Page.

"How do you, RSA differentiate between legal and illegal operations in your review of "questionable" sites? Yes I understand there are those entities that use sites like "JotForm" to do unscrupulous things but there are 1000s of legitimate businesses that run their websites on the backbone of these platforms.

Suggestion: In your findings and recommendations to the FED can you offer that instead of the broad stroke of a hammer can they use fine tip instruments...this is killing "Legitimate US Enterprises"! When there is a cancer in the body you don't terminate the body you seek to eradicate the cancer. "

:( I've several sites I need to go through to change that use the jotform.

It must be a nightmare for you jotform people. Sounds like Godaddy blocked it. I have domains with Godaddy. I"ve often thought if I should migrate them to another.

You guys are the best at JotForm!!! Simply what you guys are doing to get this back on track!!


love jotform... i refer you to all of my clients!!!

I have to change over 100 sites for this. I'm emailing all my clients as I did for pipa and sopa blackout asking they consider their votes outcome.

welcome to life on the internet everyone. no matter what service you pick you'll run into different problems . jotform is a great solution for a very cheap price. it seems they need to start investing in technology and systems and teams that can allow paying users to be more encapsulated from the doings of other users.

This is the result of RSA's Anti-Fraud Command Center (AFCC).. This is not the first time they've gone in, guns-blazing. Their boss is a mr Uri Rivner
Google him and direct your displeasure his way. his personal email address shouldn't be too difficult to figure out.

What a bunch of whiny customers.

Blame the government for not understanding how the internet works.

JotForm, why are you still using GoDaddy?! You had plenty of opportunity to migrate elsewhere. Your apathy is costing you BIGTIME.

What did you expect from godaddy? This is completely your fault for not leaving that shitty company with all the others.

Seriously, don't be angry with jotform. Blame GoDaddy, the government, and whomever abused the service.

Jotform is the premier hosted form service. It is unfortunate that it seems as if many of their customers are ignorant.

Phishing scam? Really?

This just in: Dan Phillips is a complete moron.

This is what you get for finically supporting a domain registrar which has a history of extrajudicial and unjustifiable actions like this. Idiots.

It might be a good idea to take steps to warn your customers when that happens again.

Well definitely I don't like when government takes down a website as popular as jot form.

so what next? Perhaps we could sue sports car manufacturers for facilitating criminal getaway drivers, or something...

America: Freedom to Fascism.

http://www.imdb.com/title/tt0772153/

also, what about folk who make and sell halloween masks? By enabling people to hide their faces, they are obviously facilitating bank robbery and profiting from potential terrajism.
In fact, ban everything, unless it can be proved to be useless for any practical purpose. Like WindowsCE or Dan Quale, for instance.

You did this to yourselves, and to your customers.

You gave money to a shitty (pro-SOPA) company with a long history of turning off domains at the whiff of a complaint. And your domain got turned off.

This is your fault, for entering into a private contract with a despicable company.

And if you didn't know they're despicable, you're utterly and completely fucking incompetent.

That said, your lack of reporting mechanisms seems to indicate that you really are incompetent fucking losers.

Hope your shitty business dies in a fucking fire. That's what you get for supporting GoDaddy!

The US government is out of control, nothing but a bunch of bullying fascists. I for one will continue to support Jotform and will continue to pay for the service - If what you are doing is pissing off the Fascists in the White house then you have my 1000% support - Keep up the good work

I'm sure glad you guys had a backup plan in place. This should be a wakeup call to all site owners. And I learned years ago not to trust GoDaddy. And one thing you could have done is send all your registered users an email about the shutdown instead of making us have to wonder why our forms disappeared.

Unbelievable the people on the comments raging at the owners of Jotform.

This website allows USER GENERATED CONTENT.

You want Jotform to manually and personally vet each bit of content any user posts to the site? Cool. Want to pay the extra $100's on your bill to allow this to happen? Didnt think so.

Wake up and learn how the internet works. This isnt Jotforms fault.

Use a non suporting SOPA registar!

You should switch to a .eu or .me domain then they can't shut your domain as it's not in the US.

I have spent several hours changing all my client forms to .net. Some of the forms are loading very slowly...is there a problem on your server??

When and if .com comes back do we have to change them all over again to .com?

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any other recommended alternate form builders out there? i'm looking at other form builders. any other suggestions?

Try activeforms.com.

Open registration will run in several days, but we can manually craete you an account in minutes.

THE US GOV NEEDS TO GET AWAY. THEY ARE THE GOV OF THE US, NOT THE INTERNET. I CAN'T SEE ANY POSSIBILITY THAT JOTFORM DESERVE THIS OR THAT THIS IS JUSTIFIED. STICK WITH JOTFROM ,JUST CHANGE THE URLS AS ABOVE. THEY NEED TO BE SUPPORTED AFTER BEING HARASSED BY THE "US GOV" NOT ABANDONED

You brought this on yourselves by using Godaddy.

It is no secret that they do this for not only perceived copyright infrigement but also sites that they do not like for business reasons.

You should find many more examples of this behaviour of you search for it. This is not the US Goverments fault, it is only Godaddy's (and your own for relying on them).

The fu*king "government" again! with their stupid agenda :(

JotForm is the thing! :D
Thank you for your free service :X

And also, I agree with Jonas, scratch Godaddy (what a name btw ..)

Lesson? Expect disruption sometimes on something as transient and ethereal as the internet; always be ready with a backup plan.

Seems like total bull crap to me. The phishers could have done the exact same thing to this bank if they coded their forms by hand.. Tell the government to piss off. Its like shutting down Dell Computers because some ass hacked a website with a Dell instead of an HP.

Estos tipos (USgov & GoDaddy) están fatal de la cabeza!

Lo mejor que podemos hacer es cancelar nuestras cuentas y servicios en cualquier servidor norteamericano, cuando empiezen a perder "pasta" ya se encargarán sus propias empresas de apretarles las tuercas.

Y si no, que los encule un botnet!

to all those who think this would not have happened had godaddy not been the registrar, remember that this was apparently requested by a government agency on a .com domain, so judging by history the domain would have probably been seized and transferred to godaddy anyway.

Thats what you get by using goddady! Or didnt you know they suspend domains without due process all the time! besides why do you keep insisting using a .com .net domains!!!! wtf is jotformeu.com?

And what is with you can use this domain or that domain or whatnot, just choose a short domain with a foreign tld with a foreign stable registrar like internetbs.com or joker.com... that will also protect you guys from DMCA's and other american shit like that!

Go for a .eu domain (jform.eu and jtform.eu are available for registration) or jotform any domain besides the ones controlled in america or by american companies (dont use .co .tv .net .com .org .info...), use 1 domain for the forms and 1 for your site, what kind of business are you guys running?!?!?

I dont even know if this domain jotform.eu is from jotform or from other company, the only domain i knew was jotform.com! You guys are idiots!

Sorry to here the bad news JotForm. The US Government (not JotForm) are damaging my business by suspending the domain.

I will be writing to my British MP about this abuse.
-------

Can I ask the items that have caused this, did you receive any take down requests? did you not comply?

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Please, I am in Holland Europe. Do I use jotformeu.com or jotform.net????

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As a European customer, it is with great disbelief that I'm reading about this. Blocking a URL for an online company corresponds to putting it out of business. I'm surprised a government agency can simply do that without question. Smells like a totalitarian regime.

Anyway I don't blame JotForm, I pity them for being a victim of this ridiculous censorship.

Worst thing about this is that hundreds of legitimate businesses run into trouble while the scammers who caused this problem, just pick up and leave for the next best platform, where they will simply continue their malicious practice.

For everyone calling jotform "idiots" for using GoDaddy, stfu. Any registrar would have had to comply with the order, see last weeks takedown of a .com registered at Nominet - a registrar based in the UK. They got served, they complied.

I agree with others that it would be good to hear more details about how this came about. Did you really not get contacted in the first instance by the bank or the gov?

Good luck either way...

Have you seen what they can do with drunk drivers? You're driving along and then they put you in jail. There's no due process-- until they finally put you on trial months or years later.

That can happen to anyone at any time. We can't let the cops have this power to stop drunk drivers. Help stop this massive infringement of our rights!

bob... are you drunk at the moment by any chance?

@Pierce Brogan - So mad bro. Do you speak to your mother with that tongue?

As my form was an IMPORT> WEBPAGE this is near impossible to do as the original webpage has been taken down.

Just sorted it actually, only took 1 minute - no problems just replaced the .com with .net and cut n paste into typepad blog.
Thanks

The abuse toward jotform can stop ... it's out of their hands for now. But there is a lot of truth to the GoDaddy angle.

jotform.net is still with GD, so no telling how long it will stay up.

As a customer, I would prefer to support a company that did not use GoDaddy, esp. after being burned by them as you were.

Just my 2cents, please do keep us informed as you can. Thanks.

It would have been nice if you'd sent an email notice out. I had NO idea until this morning and then I had to go do a google search.
NOT good customer service in my opinion.

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The time and money Jotform has saved me in creating forms far outweighs the hassle of updating the domains. Although highly disconcerting, I think it was a crisis averted, since none of my forms went down before I could change them. I'm happy with Jotform's response, and hope that the following will happen:
-Switch domains to a provider that won't do this again
-separate pro forms from free users so we don't get lumped in with spammers
-make your forum better so we can up/downvote to get rid of some of the stupid comments.

Thanks!

Typical Godaddy, shoot first, ask questions later. It only takes a minor complain to get a domain shutdown at Godaddy.

http://seclists.org/nmap-hackers/2007/0
http://blogbuilding101.blogspot.com/2012/02/jotformcom-suspended.html
http://www.p2pnet.net/story/11147

btw: those who posted that their forms still work using the .com domain: it's probably because your local dns server still has the dns lookup for jotform.com in its cache.

I agree, it's understandable that this occurred, albeit worrisome.
however as a business person i would be more vigilant in separating paying customers from free once.

Did Jotform register a DMCA agent?

This is absolutely awful, but never heard of jotform till now. So hopefully it will get you some more business :-)

I see jotform.net above, but I received an email that said jotform.us which is it?

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How about leaving GoDaddy. I recommend "Name.com." Excellent service, ethical, great up-time, etc.

To JotForm - move your domains away from GoDaddy! What's the point of using the .net when it's with GoDaddy as well?

I've now seen three different alternate domains. jotformpro.com, jotform.net, and jotform.us. I spent the whole day yesterday switching my customers to .net, only to receive an email today to switch them to .us. Which is the right one? Or will any of them work? (I really don't want to waste another day of work fixing this stuff.) Thanks!

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Cannot believe you did not send any notice to current clients that their forms no longer worked. Time to get a new provider for sure.

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Many thanks for letting me know so promptly, easily sorted, excellent service!
**The warning email says
Before: http​://www​.​jotform​.​com/form/123456789
After: http​://www​.​jotformeu​.​com/form/123456789
This doesn't work but by looking on the blog I could see the error, now works great, thanks.

hj

STOP COOPERATING AND TELL THEM TO GO F*** THEMSELVES.
The users and creators of this website are largely trying to enjoy our basic human freedoms and we shouldn't let a couple of bad apples spoil it for all of us.

BIG FAT LIAR

I'm confused. Do I need to change it to jotformpro.com (as seen in some of these blog posts) or jotform.us?

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As Chief Operating Officer of a leading healthcare company that does home health, social services, case management, etc, I want to show my loyal support for JotForm and their services.

One of the many forms we utilize from JotForm is a simple yet secure form that a person could complete to report abuse/neglect to seniors, children, and adults. This form and its accessibility has helped save 27 lives since August of last year...

Perhaps this unfortunate example of unnecessary government arrogance and ignorance could have been avoided by sharper eyes and ears from the management teams at JotForm, as GoDaddy has proven itself as among the worst. On the same note, it is not entirely at fault for this inconvenience.

Like many have posted on here, JotForm allows user generated content, just like the fact that we can breathe allows us to make "user generated communication"...

There are too many private interests that have too many fingers in an already egotistical government with too much control. If you want to speak your mind, cuss and rant/rave, then by all means do so! But channel it to the REAL problem makers, such as legislature, private interest groups, and those who's wallets are so huge they can't see past their own nose. And not just SOPA - channel your frustrations and voices towards healthcare issues, tax problems, lack of funding for our military's paychecks or for seniors who can't afford a simple meals on wheels meal!

I love the feedback from EVERYONE on here - just please realize that we can point our fingers as much as we want to, but there are always more pointing back at us, as a people.

Have a blessed day - and my hat's off to you JotForm!

OBAMA - if you want change, make it happen. Don't let private interests of the rich and powerful impede your ability to stand up, be yourself, join hands with your fellow citizens, kick out the leeches in our governments, shed the "excess calories and fat" off of America and its true sense of independence (and not DEpendence), and get with it!

My entire form is gone from my website, therefore how can I make the change to the domain??!

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Good luck, Jotform. I think that some of the people here are kind of whack about insisting that they know every background detail and harassing you in this space. The person who said this, for example: "Hope your shitty business dies in a fucking fire." Disgusting.

Keep your chin up, and good luck getting this sorted out!

E

No problem Jot. Thanks for the update.

Should have made the exodus away from GoDaddy.com. Despite their "change of heart", their intentions are still the same.

If someone is able to create a form with questionable content, perhaps you need to set up a keyword scan to check your users' content from time to time. I am sure you can come up with an appropriate list of keywords. If the government is involved the trouble is likely something to do with threats or encouragement of violence of some sort.

Best of luck. I hope you get this resolved soon. Let everyone know what happened.

Steve

this is outrage LOL
i so hate whats happening and thank u for doing fast necessary action to keep our forms alive

I received a notice to change to www.jotformpro.com yesterday. Today I received another email to change to jotform.net do I need to change again?? So far jotformpro.com is still working.

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I know JotForm's hands are tied, it just illustrates how interconnected the web is (for God sakes, it's called "the web"!).

I appreciate JotForm sending me an email alerting me to this issue. JotForm provides a great service to the web community and I hope this gets resolved quickly.

Do we have to do any changes if we use a HTML widget which embeds for form on our web site?

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I've enjoyed your service that came to me highly recommended. I'll stay with you.
How can I blame you for the use someone puts your app to?
Do I Blame Colt when Cowboy A shoots Cowboy B? I do not.
It's the wild wild web out there and we are the pioneers. So we got an arrow through our prairie schooner, I'm not leaving this wagon train.
Good Luck Jot Form
Calla Gold, sticking with the horse I rode in on.

Well this kinda makes me glad that the government is not providing our health care. If they did brain surgeons will be mandated to start using chainsaws to operate

Best of luck Jotform!!!

To all the upset users:

This was done by the Secret Service
"Secret" being the key word here.
I'm sure the guys at jotform got next to no info for this domain suspension.

You may want to consider a class action lawsuit against GoDaddy for taking such harsh action in this situation and understand that jotform is just as much a victim of this as you are.

Hello every body. Don't panic! I just did the following and all is good! Just go to jotform.us log in with your credentials, the forms are there just get the code again and replace it in your site! That is it!.

I had the same thing happen to my site about offline pc dmis. Godaddy tries to stay out of it, but told me that changing registrars results in domain name changed to my name and loss of rights to my domain name, without any ICANN complaint being filed. This was driven by product driven companies run by sales guys who see every trade name or their sales literature instance as infringement even if no product is offered for sale as on my site.

Bummer, that sucks. Thanks for offering a solution that works!

Are you going to stick with Go Daddy? I use them, and what happened to you scares me.

Can you suggest a better host?

Change only happens when the United citizens of the States of America do something.

- Boycott GoDaddy. Transfer your domains away from GoDaddy. And tell them why if they ask. Use and recommend to friends to use another registrar. Let's see if we can get GoDaddy on the news the same way as NetFlix did - by losing customers.

- Call or email the Secret Service and tell them their action towards JotForm is killing your business and to act now!

I am outraged to hear the harsh reaction the government has taken against JotForm!! And fear this is only the beginning, especially w/ the dawning of ACTA.

I followed the directions you've provided and tried both the .net & .us extensions w/ no avail. Forms not working. The specific site I need to get fixed is laser-improvment.com Thank you for any assistance you can offer in this matter!

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I guess we'd all better learn Chinese, seeing that their government is taking over.

TO ANY FELLOW AMERICANS ON JOTFORM, PLEASE VOTE RON PAUL 2012 : As president, Dr. Paul would veto ALL internet censorship legislation, remove the US as a signatory of ACTA, and rescind any executive orders written to legislate against the internet (unlike the current Commander-In-Chief, who has pledged to enforce ACTA through executive order).

If you thought SOPA & PIPA were horrendous attacks against free speech and online business, please look up ACTA.

I called them. Although the agent did not know anything about Jotform he told me to expect the service to be back up by tonight....said agents probably had to shut down the server to copy the hard drive. I explained that it was a huge imposition for thousands of legit users. He thought that was fair enough.

We are a multimillion dollar Canadian company that has used jotform the last year for customer inquires They have been very reliable. However because of what has happened now we will have to implement an internally hosted solution to guarantee this will not happen again and ensure we will not loose our data. I will now have to question purchasing any more services from US internet related providers. If the US government is going to do this to Jotform what other dependable service are they going to go after next?

The forms on my site indeed stopped working, but I changed all the jotform.com to jotform.us as instructed via email. The forms now submit but my 'thank you' page will now not load because of constant redirects. Does that have something to do with the "max.jotfor.ms" in the coding? Does that domain need to be changed too? Or is the "thank you" page not loading just a coincidence?

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Let’s not panic people, It may or may not be common knowledge but many (even larger) online companies have had their share of hacking and scams. I bank with a federal credit union and they us one of the largest banks in the world as a back end company to do credit transactions. The bank was scammed thus my account was hacked as well. I still trust them mainly by the way they handled and corrected the problem.

It’s all about buyer beware, I run ads online to promote my business and you have to see the scams that the ads attract. Lets face it knowledge is power, people need to empower them selves and learn how to look for scams. Do research on the companies they are giving their information to and don’t put your self out there so much.

We are just asking for it when we put our date of birth full name and birth place on all the social net works. The result is the government having to step in for our own lack of due diligence to protect us from signing our lives away. Learn how to pick before you click.

Good Luck to you Jot Form I’m behind you all the way.

The fifth US ammendment states: "No person shall ... be deprived of life, liberty, or property, without due process of law"

Sounds like you've been deprived of your website property without due process.

Your email blast instructs to change .com to .us, but your blog says .com to .net. Which one is it?

Thanks!

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Hey there,
SO sorry you went through this madness. I just changed my code - easy breezy. And all of my files are intact. Good job with this unexpected 'transition' !!! BTW - I changed .com to .net. Just once, easy. Just to let you know, your email announcement says to change to .us - not sure if this works also, but to let you know there may be a typo.
Thanks for all you do!

Thank you for giving us a fast solution..

Please is jotform.net or jotform.me?

After:
http://www.jotform.net/form/123456789

After:
http​://www​.​jotform​. me/form/123456789

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At the top of the blog it says change to .net and the message above says they received an email saying use .us and I have just received an email saying .me

I changed my forms to .me and the form now appears, unfortunately no email notification has been received from a test just done.

It is disappointing that if the website was taken down yesterday that today is the first I have heard about it and an email yesterday would have been nice.

Regardless of who is at fault for causing the sites downtime there is no excuse for taking 24 hours to notify me.

Goodbye Jotform

My form's Wordpress URL is:
http://form.jotform./jsform/13471337885">

And changing it to:
http://www.jotform.net/form/13471337885 didn't work for me...any suggestions?

Thank you and hang it there! It'll probably get worse before it gets better.

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Independent of the suspension issue, I had cancelled my subscription in late December, 2011 followed by an email confirmation from Plimus support. I was then surprised to receive an email request from an individual after the fact. I just received the Jotform suspension email because "you have a Jotform account." No, I did, but no longer. Thus far I see no record of a billing. There is a communication problem somewhere.

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This is an example of what happens when people expect something for nothing. There is nothing "free" in this world, including Web forms. This is also a case where the U.S. Government is over-reaching and being intrusive. JotForm may well need to end their "free" service and charge a nominal fee just to stop phishers from causing these problems.

OK thanks, I modified the submit form on http://linkmi.net and the link to your site as well.

This is ridiculous and hope you will manage. Probably hosting in America is not a good idea at all, lol.

Death to SOPA and ACTA and all the other powers that wish to control the free internet!

Just wanted to say this really sucks but that everyone should support JotForm 100% throughout this.

It's not JotForm's fault scumbag politicians have hijacked the internet.

Indeed, the greatest threat to the internet is not 'hackers'. It is the agencies of government who seek to control, censor, and disable it.

--Peace

I got an e-mail saying to change the domain to jotform.ME and this blog says to change it to jotform.NET. I see in the comments there was also an e-mail that went out saying to change it to .US. Which is it?

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Increasingly, I'm not a fan of GoDaddy. Don't want to imply that I am, because that's not so.

HOWEVER, I'm just increasingly confused after reading all of this, including the article linked at the top.

If the Secret Service was involved, could GoDaddy have refused to take down the domain? Could any domain registrar based in the US have refused to take down the domain?

If GoDaddy could have refused, especially in the light of the incredible absence of due process, they should have. But don't they have to do what the government tells them to do? Did they actually have a choice here?

Looks as if jotformpro.com is also down. I have lots of forms and clients on these. Is the pro site going to still work or is it also part of the block?

Need to know so that my forms will work.

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Just changed my forms to .eu, simple job which took minutes, very impressed with the notification. My sympathies are with you.

mis formas fueron suspendidas ya arregle el problema muchas gracias una vez usa demuestra su abuso contra el mundo es incomprensible como van a bloquear este sitio por que alguien que no les conviene a ellos utilice su excelente servicio gracias desde venezuela

For all those blaming platform stop blaming them this could happen to anyone.

Blame there user he was abusing the services and not JotForm Team they're trying there best to get everything resolved.

If it wasn't for JotForm which I use to use as a billing center now use a better one my site would've dead

Thanks to JotForm my site site is still alive.

Atleast they made the best attempt by updating URL's so your forms are still alive.

I need more instruction. Just adding that new link doesn't fix anything. My entire form is gone and I need it back immediately.

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Jotform is an excellent service and I am happy to continue using the site. Unfortunately some people tend to jump to conclusions without finding out the facts first. I hope this matter will not have a detrimental effect and that jotform will continue to offer its invaluable service for years to come.

As others have mentioned, I appreciate Jotform's quick response to this problem.

Changed mine. It was easy enough. Thanks

Folks, this may be a practice of SOPA. 9 times out of 10, it is. STOP it before it gets too out of hand. We have a voice.

tried to change but it's still not working :/ advice?

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Thanks for the care. All my forms are working with the new setup.

If this is so hard on you, why not learn a little html and make your own form? Sure, it takes a little longer but it's not rocket science. Plenty of free examples on google.

Just received an email from VP at Godaddy and CEO that you are back up and running. Congrats!

I love jotform. We need to stick together.

Sorry, I'm confused.. the message above says we should change it to .net.. so is this a phishing message I got or what?

"Action Required:
JotForm Forms on Your Website
Because of a Godaddy suspension, our jotform​.​com domain is currently disabled. Since, we do not know when the issue might be resolved we recommend changing your forms from jotform.com to jotform.me. You can read more details in our blog.
To make sure your forms continue operating, we have created new domains. Please change your form URLs on your web site from:

jotform.com to jotform.me."

Just making sure. Please advise.
Thanks!

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So does that read like "move your cloud business out of the US and at least off GoDaddy!" ?

I'm sorry to hear this has happened to you. It's a shame and My gov and Godaddy are to blame. This could have been handled in such a better manner. It show's the very lack of understand of the industry that leads to abuse of the power they have in a case like this.

I received an email informing me to change from:
http​://www​.​jotform​.​com/form/123456789
to:http​://www​.​jotform​.​me/form/123456789
Iam using a free account. Are these the correct details? As i have noticed in a lot of these posts that some have been told to use .net

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I support you Jotform! I have 7 forms hosted with you and will not even THINK about switching providers!

----------------

BTW, it doesn't matter that GoDaddy switched service back on, the fact that they switched it off translates to we need to get the hell out of dodge and host somewhere else.

Hi Jotform people - so sorry you ended up being the very squeezed filling in the sandwich. I thank you for the wonderful service you provide, and for your prompt alert re the problem. Keep up the good work and ignore the whingers.

After stressing out about this over the last couple of days, my sister (who was totally unaware of the situation) sent my the following video: http://youtu.be/RP4abiHdQpc

It certainly puts things in perspective! :)

you provide a great service,I will continue to support jotform.

You have provided great service to our non-profit animal rescue site for years. We've save 8,000 dogs and cats from death in 9 years. Probably 50% of that is from web based queries and of those web based queries, at least half of them have been as a result of Jotform. So, you folks deserve a huge thank you for 2000 animals you've helped save from the gas chamber. Again thank you! and a huge steaming FU very much to GoDaddy and the freakin police state.

If i replace that in my web it works, but the images in my form within jotform page doesnt show the photos becuase they were uploaded in jotform.com, is there any chance you can change the links automatically, I mean i can change my html page but i cant reupload all the photos in my forms. can you?

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My forms are still not working. I did not change anything because jot reorted that things are back up. Do I need to change things or not?

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Jot Form is the best out there regarding forms for websites! It's the criminal government taking over all our god given rights. They are so full of S***T. Just like the TSA groping kids and the GMO foods poising us and Fluoride in our drinking water giving us cancer and BPA in all plastic containers sterilizing us and the chem-trails that have aluminum and barium chemicals and the forced gardisil shots for 12 year olds in California and the ATF shipping in the guns to Mexico so the sinaloa cartel can wipe out it's competition. This government needs a good a** kicking by true patriots of the republic. Stay strong JOT FORM we have your back, since our public servants are too busy breaking all the laws in the book that they wrote,sorry bastards. INFOWARS.COM --LEARN IT--LIVE IT--PREACH IT!

is it resolved yet??

I`m from Brazil and domain jotform.COM is working normally. Is it suspended only in the U.S?

I hope you send this info to BIG media outlets like CNN's people I forget Colber, Anderson Cooper, 60 minutes... This is BIG news as big brother moves in and affects So many people.

Good job jotform. Although was a pain to change everything (I stopped midway thru when I realized most of the forms were working and I went to old jotform.com and saw it working again too).

Jotform is innocent!

PLEASE SUE THEM. Post a website up and accept donations to pay the legal defense or some lawver could voluntary take your case. And yes you have a case here. SUE THEM. Both Godaddy and the Secret Service. They dont take down Gmail for sending Spam do they do? Or youtube?

This was clearly a mistake and you should sue them. There has to be something that takes things back on track and shows Godaddy that they cannot do what they want just because they can.

You've done a great job!

Go JotForm!

If Secret Service really were 'that' smart, why didn't they zero-in on the 'Phisher-men' who actually created those forms? I'm sure Jotform would surely have helped them get to those culprits.

Banning a useful site like Jotform is completely ridiculous use of powers they have.

Jotform must sue them for a few millions. This can't be tolerated.

Checked my websites. There seems to be no problems at all.

You have my sympathy and support! I've been disgusted before by the lack of due process in website takedowns, but your case seems especially egregious! And if the government is now giving "can't be bothered" rather than "national security" as the reason for not telling you what you accused of, well, I'll give them points for honesty, but not much else.

I searched to see if anyone had created a petition on this yet, but I couldn't find one, so I started one myself:

http://wh.gov/83i

Not that I'm holding my breath for the government to change their practices, but one has to try, right?

Good luck my brothers! Espero que logo esteja tudo resolvido!

"Increasingly, I'm not a fan of GoDaddy. Don't want to imply that I am, because that's not so.

HOWEVER, I'm just increasingly confused after reading all of this, including the article linked at the top.

If the Secret Service was involved, could GoDaddy have refused to take down the domain? Could any domain registrar based in the US have refused to take down the domain?

If GoDaddy could have refused, especially in the light of the incredible absence of due process, they should have. But don't they have to do what the government tells them to do? Did they actually have a choice here?"

They do. But...Go Daddy chose to shut down the domain name upon being notified by (apparently) the Secret Service.

It's actually covered in their legal agreement, similar to those of other registrars.

This is horrible! Just a small business that is paying taxes and now we get hit with having to figure out how to make forms another way. I hope SOPA dies soon!!!!!!!!

Look on the bright side, JotForm team. All this extra publicity will probably turn out to be good for you in the end! I understand jotform.com is now up and running again, but as I have now spent half a day changing all my links and scripts to jotformeu.com (not just on my websites but in many email templates too), I hope I can now leave them in EU land — until the next scare!

Does the suspension lift mean that I no longer have to take any action on updating my forms?

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I'd like to thank all the media buzz surrounding this issue for bringing your company to my attention. I now have an easy to use provider for web forms! Hope your business only picks up as a result of this unfortunate turn of events. Best wishes to you all!

Thanks guys, we are running hosted jotforms at our university - redirecting .com to .net on our servers fixed our forms.

Was surprised to find that our self hosted installation depended on jotforms.com. I'd like to see this changed in a future update. We have privacy / stability requirements. I understand the application calling home to validate licensing and such but it seems like there should be a way to allow for both.

We have loved jotforms and have invested heavily in migrating to it. I really hope this can be fixed so we can continue to rely on your great product.


Jeremy

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bottom line is that the Goverment and corporate elite will do what they want. One day we can spit on them as they are dragged through the streets.

"From doing my own research it look like RSA did in fact contact godaddy over user crated forms used in a phishing scam against Standard Bank, out of South Africa apparently. I guess jotform needs to do a better job of screening for malicious content though this is a battle anyone that allows public postings / hosting of files must fight."

comments like this are ABSURD ... what if I use Microsoft Word to write something not acceptable by the thought police gestapo??? ... The burden is not on a service provider to enforce the law ... it is law inforcement that is responsible for deciding what is legal or not? ... service providers will have to start reading, analyzing and censuring the content their clients create. ARE YOU FU#KING SERIOUS???

wont use your site if it wont be up 99% of the time. Sorry just lost a customer

my biggest concern is that the US or for that matter any government can shutdown a site WITHOUT DUE PROCESS!!!!

This is just more proof that we need to impeach Obama and remove his jackbooted thugs from their Czar positions. If we don't, this is only the beginning of things to come.

Impeach the whole government!

So you WILL be ending your business relationship with "Cave-In Daddy" correct? I can't imagine that after such a display of caring less about a customer's rights and doing what the law doesn't require them to do just because it was "requested" that any sane business people will continue to rely on Go Daddy.

Suspending the domain is BS!
But not informing the customers is a shame. Accidentaly discoveed that the form is missing from all of my webistes.

You should update the google gadget so that users can point it to te .net domain or mention that they can simply use an iframe wrapper.

Apart from this stupid issue Jotform has a great service!

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Estou no Brasil e meu formulário esta ok, porém já mudei a url de acesso.
Grato.

help me

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