Notification/Autoresponder Email Details

Last Update: January 14, 2015

What's possible with Notification/Autoresponder Email?

When you receive a notification email, you can reply and make sure it's received by the person who submitted your form. It's the same if your customer receives an auto-response email from your form which he/she can reply to your email.

How to access your Notification/Autoresponder Email?

1. Click on "Emails" button.

2. Select "Notification" or "Auto Responder"

How to get use of Notification/Autoresponder Email?

A. If you want to send a notification email:

Sender Name: The Name of your submitter. Jotform is the default sender name, but you can select the "Name" field of your form or any field you want from the dropdown selection.

Sender Email: We have the as the Sender Email. If you want to use the Email Field or Custom Address provided by your submitter as the Sender Email, you can do so but you'll have to setup SMTP through Mandrill. Here's how: Set Email Field as the Notification Sender Email Address with Mandrill

Reply-To Email: Should be the persons email who fills out your form. It is attached to your email field from your form.

**If you don't want to reply to the person who fills out your form, you can just leave this question empty and emails will come from "JotForm", as "Sender E-mail" field should be set to**

Recipient E-mail: Should be the email for you, your colleagues, or clients who'll get the response data from your form.

B. If you want to send an auto-responder email:

Sender Name: This should be your name or your company's name. 

Sender Email: We have the as the default email address. You can however change this by adding your own Email Address. Here's how: How to Add a Custom Sender Address to an Email Alert.

Reply-To Email: Should be you, your colleagues, or clients who'll get the response data from your form.

Recipient E-mail: Should be the persons email who fills out your form. It is attached to your email field from your form.

Do you have any further questions? Please let us know below!


aytekin (September 28, 2010 at 03:24 PM)

By default all forms send emails to your account email address. So, you do not need to change this at all. You can just create your form and embed it to your site. So, it is very simple.

This is only applicable if you need to send emails to a different address.

AMack (October 18, 2010 at 11:00 AM)

I had a stroke, so I need step by step instruction.

Thank you


aytekin (October 18, 2010 at 11:15 AM)

To change email address for a form:
1. Open the form on the form editor
2. Click on "Setup & Share" tab on the top toolbar
3. Click on "Email Alerts"
4. Click on "Notifications"
5. Click "Reply-to and Recipient Settings"
6. Change the email address on the lower bottom corner.
7. Click "Finish" and save the form.

Englipedia2 (November 30, 2010 at 06:27 AM)

Am I doing something wrong?

I run an education website that is setup using jotform software. I use your forms so people can submit activities to play in class.

Anyways, I used to have a project manager for my website but recently lost them. That PM used to receive all the submissions.

I'm trying now to transfer the submissions back to my email account. I followed the instructions in this thread and tried submitted a couple of test submissions but my email is not receiving them...but they are showing up as successful submissions on my jotform account.


aytekin (November 30, 2010 at 09:09 AM)

I think your email address is incorrect. You should probably change englihspm to englishpm on your email address.

englipedia_eigo (November 30, 2010 at 06:14 PM)

I got it! It wasn't the changing of my email address that was the problem. I had a brain fart with not clicking into the "Reply-to and Recipient Settings".

I set up my form before you did a makeover of the software and haven't checked it since. I really need to get back in and update my form because you've added some slick options.

Thanks for responding so promptly!

georgetorressr (December 14, 2010 at 01:54 AM)

Ok I I get two notifications one from Jotform and one with the person filling out the form [me with my hotmail account] But the person filling out the form is not getting anything.

Here is a screen capture I did with my Mac... Take a look

PolatAlemdar (December 14, 2010 at 03:13 AM)

You are setting autoresponder e-mail for the submitter don't you? In autoresponder e-mail the recipient should be E-mail and the sender can be anything in the combobox.

julienweimer (January 23, 2011 at 06:53 AM)

I don't understand something. The jotfor website is in french (my language) but the help is in english. My question : i created a notification but when i receive the formular i can't reply to the sender. The sender is How can I configure it to have the sender in the reply address?

aytekin (January 24, 2011 at 02:31 AM)

julienweimer: To change sender email address on a form, open your form on the Form Builder and then:
1. Click on "Setup and Share" tab,
2. Click on "Email Alerts",
3. Select "Notification",
4. Click on "Reply-to and Recipient Settings",
5. Change "Sender E-mail" at the top.

JimLevings (February 02, 2011 at 01:30 PM)


You stated, that by default all forms send emails to your account email address.

With that in mind can you set it up so that all forms send emails to MULTIPLE email addresses?



angelkate (February 23, 2011 at 10:29 AM)


If I use the reply-to option, is my email address protected?

I want to reply to users whilst keeping my email address private.

Thank you, Angel

JotFormSupport (February 24, 2011 at 02:09 AM)

Please ask your questions to the forum

ChelleB (March 15, 2011 at 05:20 AM)

I have set up an e-mail response in my e-mail programme that includes various link options to my website as well as an attachement (with terms and conditions etc). How do I get that mail to be sent automatically to those who have filled in my form?

JotFormSupport (March 15, 2011 at 06:37 AM)

Please ask your questions to the forum

gototenerife (March 19, 2011 at 02:11 PM)

Is it possible to set up JotFom so that when I receive in to my inbox in Outlook I can click on to reply & have the reply go to the sender as in ordinary emails.

rupertg (March 26, 2011 at 01:12 AM)

i have an email in mind that i would like to use - "" rather than

qrtback10 (April 25, 2011 at 05:16 AM)

Is there any way to delay an autoresponse email?

ex) user submits form, autoresponse email sends 2 hours later etc.


View Answer

JotFormSupport (April 25, 2011 at 05:53 AM)

Delaying e-mails is not possible for now.

caraxifi (May 26, 2011 at 10:10 AM)

all submit of this format go to ma email?

View Answer

johnnybenhardt (June 15, 2011 at 07:10 PM)

por favor deseo utilizar el responder, quisiera que me explicaran, paso a paso como pongo a funcionar el responder, automaticamente.

View Answer

gloria (July 05, 2011 at 04:51 AM)

I recvd an email from an one email id and i just click reply to respond on it, i noticed, the email id of my sender automatically changed... how is it possible?

Shiro (July 12, 2011 at 12:46 PM)

I would like several people to receive a notification of a form submission but I can't see where to do that. Please help! The envelope thing is very confusing to me. Why not just have a field which asks which email addresses to send the form submissions to?

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gestler (July 15, 2011 at 04:07 PM)

I followed your instructions for having multiple (3 in my case) e-mail addresses specified to receive a copy of each notification. i.e., I entered the three e-mail addresses in the lower right corner of the "Reply-to and Recipient Settings" "envelope" and separated them by a comma. However, only the first specified address is receiving notifications.

View Answer

jwcb (July 18, 2011 at 02:53 PM)

I am trying to get my FurnitureOrderInquiry Form to send an e-mail notification to
I have followed your instructions but still do not receive the inquiry notifications at that e-mail address :-(

Please help me!

View Answer

selttes (September 07, 2011 at 02:24 AM)

This feature of Jot Form is the most confusing. I'm looking for an Auto-responder whereby when a prospective client submits an inquiry, the person receives an auto-response indicating their inquiry was received. Currently I receive in my email account the auto responder message that I want the client to receive. Do I have to log into Jotform and manually type into the 'recipient' field the submitter's email address?

View Answer

selttes (October 10, 2011 at 09:34 PM)

Do I have to sign into JotForm to check if someone has completed the contact form that is embedded on my website? Or do I receive a notification in the 'inbox' of my email (yahoo, gmail, etc, ...)?

View Answer

diremaform (October 14, 2011 at 10:21 AM)

why when I send autoresponder tell me "this is a phishing" I can resolve tis problem??

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whatlink (January 16, 2012 at 12:16 PM)

OK,I guess I'm thick. I have clicked on notification and it works fine.I receive an email with the submission. Now I would like the responder to receive an automated mail advising them I have received their submission. How do I do this please?

View Answer

Alamein (January 24, 2012 at 06:51 PM)

Can I change the notifications so I can make the 'from' send send from a specific email address? and the recipient be a specific address to? we have a support form that needs to have a specific 'from' email address so it is not spammed by our system. (the client puts their own email address in a field within the form...)

View Answer

dmamarketing (July 05, 2012 at 01:48 PM)

I am not receiving any notifications that forms are being submitted; check my spam folder; did a test to my personal gmail account but still not getting notified that a form is filled out....sample:

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Gina (August 06, 2012 at 01:36 AM)

How do I change the from address to the url I am using?

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Serdal (September 14, 2012 at 10:31 PM)

When my visitors send me a message, I got it into my provider email.
But when they send me a file,I dont see the file as an ATTACHMENT FILE in my provider.I only see the name of file.But I can not save it.If I change the email.ıf I use another email address to recieve the messages, I see the file in my email.But I dont see the file in my provider email. Why is that ? Does it mean JOTFORM is in black list in my provider ?

View Answer

aaaaaaaa (September 12, 2013 at 12:36 AM)


martin Kielema (February 09, 2014 at 06:13 AM)

i'm trying to set up an autoresponse e-mail but i don't recieve the test e-mail. the adress is right and it's not in my spambox.

can you help me?

View Answer

bigsplash1 (May 06, 2014 at 10:36 PM)

I've tested the auto responder with 2 different email addresses. I get an email from the first time I fill out the form, but if I fill it out again with either of the same email addresses, I don't get another response. How can I ensure that there is a response for each and every time the form is filled out? What am I missing here?

View Answer

bigsplash1 (May 07, 2014 at 12:10 AM)

I'm talking about the submitter not getting another email if they fill out the form again. I need to be sure that they get a response no matter how many times they fill out the form. please help

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jkadwa (May 13, 2014 at 12:09 AM)

i have quite a long form and want to only view fields which have had a response when the auto responses are sent.

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OSES (June 02, 2014 at 05:22 PM)

I have tested the autoresponder and no one is receiving the email once the application is submitted. I have set up several times and still no response. Please help!

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KUMAR KRISHNAN (June 27, 2014 at 03:03 AM)

Hi i have a question.

is it possible to create a alert for particular email headers . so that if the person does not reply to the particular mail for 1 hour it should trigger a alert or mail stating mail has not been replied for the inbound mail in the past 1 hour kindly check it

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Acquirelearning (September 18, 2014 at 10:13 PM)

In the Reply to Email - How can I get 2 Emails???

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econugenics (September 30, 2014 at 01:01 PM)

Is it possible to show the billing address on the notification emails sent once the form is filled out?

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brianatbad (December 11, 2014 at 12:23 PM)

is it possible to send these notifications to a back log of applicants? for instance, i have had 10ppl complete a form and now i want to create a new email notification to be sent to those 10ppl and any new ones. thx!

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Onat Doğan (December 31, 2014 at 12:54 PM)

Despite going to change my e-mail address e-mail first record I do What should I do

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sproggy (January 24, 2015 at 03:47 PM)

I am trying to change my email address (to receive my forms) as the one I originally made for this form no longer exists...

But although I change the email address in
the "Reply-to and Recipient Settings"- when I click on 'test email' Jot form ignores this and sends it to the default email address!
(Which no longer exists).

Please, how do I change my default email address?

Thanks, Alison.

View Answer

Joyce Lim (March 01, 2015 at 08:56 PM)

I have been trying to send test mails but so far have not received a single one. I didn't change anything except recipient email and it is correct. What am I missing?

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