Jotform makes it easy to keep everyone in the loop after a form is submitted. You can set up two types of emails with Jotform: Email Notification and Autoresponder Emails. Each one serves a different purpose and audience, so knowing how they work helps you make sure the right people get the right message at the right time.
Whether you’re looking to stay on top of new submissions, send a confirmation to your respondents, or customize when and how emails are sent, Jotform’s email settings give you full control over the whole process.
Note
To learn how to create and set up these emails, check out our guides on How to Set Up Email Notification and How to Set Up an Autoresponder Email.
Notification Email Settings
Notification Emails are sent to you or your specified recipients whenever someone submits your form. By default, replying to a notification email will send the reply back to the form filler’s email address.
Here’s a breakdown of all the settings available when editing a Notification Email:
Email Tab
- Subject — The subject line of your notification email. You can keep the default or customize it and add form field tags to include submitted form data.
- Recipients — Sets where the notification goes after a form submission. You can also add CC and BCC in this section.
- Email Content — The body of your notification email. You can add form field tags here to include submitted form data.
Note
The Starter (Free) plan is limited to one Notification Email and one recipient per form. Paid Plans support up to 10 recipients. Check out our guide on Understanding Your Account Usage and Limits to learn more.
Attachments Tab
- Send File Uploads as Attachments — When enabled, files uploaded through the form will be attached to the notification email.
- Attach PDF — When enabled, it lets you select a PDF to attach to the email.
- Enable PDF Password — When toggled on, this lets you set a password for the attached PDFs.
Advanced Tab
- Sender Name — Controls the “From” name your recipients see when the notification lands in their inbox.
- Sender Email — Lets you use your own SMTP server to send emails instead of Jotform’s default noreply@jotform.com. Check out our guide on Setting Up SMTP to learn more about it.
- Send Email Automatically — Triggers an email when a specific action occurs. You can choose from the following options:
- When a Submission is Received — Sends the email every time a new submission comes in.
- When a Submission is Edited — Sends the email when an existing submission is updated.
- Update Email — When enabled, the email template is automatically updated when the form is edited.
- Reply-To Email — Directs replies to a specific email address when your recipients click “Reply” in their email client.
- Hide Empty Fields — When enabled, fields with no data will not be included in the email.
Autoresponder Email Settings
Autoresponder Emails are sent directly to the form filler after they submit the form. When a form filler replies to the email, the response goes to your email instead. This is a great way to acknowledge submissions and keep your respondents informed.
Here’s a breakdown of all the settings available when editing an Autoresponder Email:
Email Tab
- Subject — The subject line of your autoresponder email. By default, it’s set to “We have received your response for Form Title.“ You can customize it and add form field tags to include data submitted on the form.
- To — The email field from your form that the autoresponder is sent to. This is typically mapped to the form filler’s email address.
- Email Content — The body of your autoresponder email. You can add form field tags here to include data submitted on the form.
Attachments Tab
- Attach File — Lets you upload a file to attach to the autoresponder email. You can drag and drop a file or click Upload File to browse from your device.
- Attach PDF — When enabled, lets you select a PDF to attach to the email.
- Enable PDF Password — When toggled on, this lets you set a password for the attached PDFs.
Advanced Tab
- Sender Name — The “From” name that appears in the email when the form filler receives it.
- Sender Email — Lets you use your own SMTP server to send emails instead of Jotform’s default noreply@jotform.com. Check out our guide on How to Set Up a Custom Sender Email with SMTP to learn more about it.
- Send Email Automatically — Triggers an email when a specific action occurs. You can choose from the following options:
- When a Submission is Received — Sends the email every time a new submission comes in.
- When a Submission is Edited — Sends the email when an existing submission is updated.
- Send Email Later — When enabled, it lets you schedule the email to be sent with a delay after submission or at a custom time.
- Update Email — When enabled, the email template is automatically updated when the form is edited.
- Reply-To Email — The email address where replies are sent when the form filler clicks “Reply” in their email client.
- Hide Empty Fields — When enabled, fields with no data will not be included in the email.
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116 Comments:
March 6, 2026
What if I don't want notifications to include sender email in reply field
June 19, 2025
why cant the recipients received the email? are email distro not allowed here?
March 18, 2025
Hi
I am having an issue with what appears to be a submission date appearing within the emailed form copy (in acknowledgement emails and all emails for that matter), which is not on the form itself and not in any of the draft emails when looking at settings and emails etc. I can't see it anywhere within our form of the system background, yet, is coming on the emails.
Even if I wanted it to be there, it calls itself, 'finish date and time' and only shows a date?
Where can I find this 'thing', to edit it? I have tried a couple of different google answers to no avail.
January 31, 2025
I have set up the correct setting for my notifications to go to a particular email but the intended email is not recieving the notifications
May 8, 2024
Yesterday. I cutom edited my autoresponder email to what we want it to say and do. I saved them and during the testing the email came through correctly. Today, there are fields on the email that were removed and my custom content was rearranged. This is a problem. Please help
March 15, 2024
The subject line of both our autoresponder email and the notification email used to contain the word "EDIT:" when the person filling out the form edited responses that had previously been submitted. But now the phrase no longer appears, which makes it hard to distinguish emails for new submissions from submissions that have been edited. How can I (re)add "EDIT:" to the subject line for emails where the responses have been updated from the original submission?
February 27, 2024
Good morning
I am trying to work out why the ‘reply to’ email address was defaulting to an email given in the form (in my case to a wholly inappropriate email address). By a process of elimination it seems to take the First email given on the submitted form which seems rather ‘random’.
December 8, 2023
I don't think the article did a great job of explaining the distinction between Notifications and Autoresponders. They sound the same!
After a bit of my own experimentation and playing around with both, this is the biggest, most obvious difference between the two:
Autoresponders can ONLY send emails to an address that was provided as an answer to a Form question.
vs
Notifications can be sent to any specified email address (but not to an email address provided as an answer to a Form question)
April 17, 2023
How can I add our admin email address to the autoresponder email so that it goes to the person submitting the form but also to our admin? I don't want to create a notification as I have over 32 forms that we now need to have copies of and I would like them to be exactly the same as what gets sent to the person submitting.
April 10, 2023
How do I understand the results?
This is what I am getting
Trait: Gender at Birth {typeA6}
Trait: Blood Type {typeA}
Trait: Blood Rh Factor (Picture Below) {typeA16}
Trait: Hairline (Picture Below) {typeA18}
Trait: Hair Texture {typeA20
April 5, 2023
Hi there! I am struggling to find out how to have the user / form filler receive an email reply with their responses. Is this possible?
I have been on your help pages but struggling to navigate the right instructions for what I need.
Thanks :) Elisabeth
November 29, 2022
Will people be able to see the email I provided for Jotform? We are hoping to keep our email address private.
August 31, 2022
I set up my first form and did test email response and that worked. I then tested the form using a different email but as the owner of the form I did not get the email notification that form was submitted
June 7, 2022
Is there a way that I can set up a notification email that will only send depending on a certain condition (say, if a dropdown is chosen to contain name A, then the notification email will send to email address A? And if it's, say, name B, the notification email will send to email address B?)
December 2, 2021
HI. I changed my email responder, am I able to send the new responder to the people who have already submitted forms ?
November 10, 2021
Hi!
I have 5 different attachments depending on the results of the form. So I created 5 autoresponders with conditions.. all works fine. The question is, I would like to receive the exact autoresponder that the customer receives, meaning that it includes the same attachment. How can I do it?
September 16, 2021
Hello.. I have multiple PDF files. I would like to send the same PDF file attached in my notification email to the auto responder. Can it be done by Jotform?
September 3, 2021
Hi, why the email content for the recipient did not appear as we (admin) have drafted? Especially on the box. It did not respond to the recipient options.
February 12, 2021
Hello,
I continue to try and set up the email auto-responder for the recipients but I can not get it to work. I have followed the steps provided above but it does not work. I'm urgently trying to set this up. Please advise.
thanks, Melvina
October 21, 2020
Dear Jotform team,
I could not find information if there was any available on how to put conditions for autoresponder.
I have my form in various languages and would like the registrants receive an autoresponder in their respective language as we can do for thank you page. Would that be possible?
September 3, 2020
When confirmation email is sent, why does it go to "all registered" recipients instead of each individual registrant. We attempted to send the access link to a Zoom webinar via our Jotform Registration form/document. Instead of going to each registrant separately, it went to all registrants as a group mail distribution list. What happened?
August 29, 2020
Is there any way to recall unopened confirmation of email after they are sent from Jotform?
August 27, 2020
These instructions have been incredibly easy to follow. Thank you.
August 11, 2020
I have a form that is set up to forward a notification to different employees at my company based on which subject is chosen from the dropdown menu of our "contact us" page. How do I change the email addresses of the people who are receiving these forwards?
July 29, 2020
How do I manage so I only got the notification without jotform sending notification to a client?