Explanation of Email Notification and Autoresponder Settings

June 8, 2022

Jotform has two email alerts that you can set up, we have the Email Notification and the Autoresponder.

The Email Notification is an email alert sent to you, as the form owner, when someone fills your form. By default, when you reply to an Email Notification, it’s received by the person who submitted your form.

The Autoresponder email on the other hand is the email alert sent to the form filler. When a user replies to it, the message gets sent to your email.

How to Access Your Email Alerts

  1. Go to the Settings tab in the Form Builder.
  2. Click Emails on the left.

Here, you can create, edit, or delete email alerts.

form-builder-settings-emails.png

How to Create, Edit, or Delete Email Alerts

You can see the options to edit or delete an email alert when you hover your mouse over it.

form-builder-edit-email-notification-autoresponder-min.png

To create a new email alert, click the Add an email button.

How to Set Up an Email Notification

If you want to send an Email Notification. You can simply follow this guide on “Setting Up Email Notifications”.

The Email Notification has 3 main tabs:

form-builder-notification-email-tab-min.png
Email
form-builder-email-notification-recipients-tab-min.png
Recipients
form-builder-email-notification-advanced-tab-min.png
Advanced
  • Email – here you can change the email subject line and the body of the email template.
  • Recipients – set up the sender name, reply-to, and recipient email here.
    • Sender Name – the name displayed in the recipient’s inbox. Jotform is the default sender name but you can select any supported elements on your form.
    • Reply-To Email – mapped to one of your form’s Email elements by default. This is the email address that the reply message is sent to when you click the “Reply” button in your email client.
    • Recipient Email – this is the email address that the message is sent to when after form submission. It’s set to your account’s email address by default.
  • Advanced – you can find more options for your Email Notification here.
    • Send Email On – set up the triggers on when to send the email alert here.
    • Send Uploads as Attachment – enable this option if you want to receive files uploaded in the form via email.
    • PDF Attachment – enable this option if you want to receive a PDF copy of the submission as an attachment.
    • Hide Empty Fields – this option will hide empty fields from received emails when enabled.
    • Update Email – while this option is disabled, changes on the form will not affect the email content.
    • Sender Email – “noreply@jotform.com” is the default sender email. To add a custom sender email, see “How to Add a Custom Sender Address to an Email Alert”.

How to Set Up an Autoresponder

If you want to send an Autoresponder email. You can follow this guide on “Setting up an Autoresponder Email”.

Here, the same with the Email Notification, we have 3 main tabs:

form-builder-autoresponder-email-tab-min.png
Email
form-builder-autoresponder-recipients-tab-min.png
Recipients
form-builder-autoresponder-advanced-tab-min.png
Advanced
  • Email – here you can change the email subject line and content.
  • Recipients – set up the sender name, reply-to, and recipient email here.
    • Sender Name – the name displayed in the recipient’s inbox.
    • Reply-To Email – This is the email address that the reply message is sent to when users click the “Reply” button in their email client. This is set to your account’s email address by default.
    • Recipient E-mail – mapped to one of your form’s Email elements by default. This is the email address that the message is sent to when after form submission.
  • Advanced – here you can find more options for your Autoresponder.
    • Send Email On – set up the triggers on when to send the email alert here.
    • PDF Attachment – enabling this option will allow you to attach a PDF of submitted data. You can choose a PDF layout from the available ones that you created.
    • Attach a File – you can attach a file that your customers will receive via email.
    • Send Emails Later – you can postpone the sending of the Autoresponder email and send it at a later date.
    • Hide Empty Fields – empty fields will not be shown in the email content when this option is enabled.
    • Update Email – enable this option so the changes you do on the form will reflect the email content.
    • Sender Email – “noreply@jotform.com” is the default sender email. To add a custom sender email, see “How to Add a Custom Sender Address to an Email Alert”.

If you haven’t got started with an email form yet, please refer to the page in the link. 

Do you have any further questions? Please let us know below!

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