Jotform has two email alerts that you can set up, we have the Email Notification and the Autoresponder.
The Email Notification is an email alert sent to you, as the form owner, when someone fills your form. By default, when you reply to an Email Notification, it’s received by the person who submitted your form.
The Autoresponder email on the other hand is the email alert sent to the form filler. When a user replies to it, the message gets sent to your email.
How to Access Your Email Alerts
- Go to the Settings tab in the Form Builder.
- Click Emails on the left.
Here, you can create, edit, or delete email alerts.
How to Create, Edit, or Delete Email Alerts
You can see the options to edit or delete an email alert when you hover your mouse over it.
To create a new email alert, click the Add an email button.
How to Set Up an Email Notification
If you want to send an Email Notification. You can simply follow this guide on “Setting Up Email Notifications”.
The Email Notification has 3 main tabs:
- Email – here you can change the email subject line and the body of the email template.
- Recipients – set up the sender name, reply-to, and recipient email here.
- Sender Name – the name displayed in the recipient’s inbox. Jotform is the default sender name but you can select any supported elements on your form.
- Reply-To Email – mapped to one of your form’s Email elements by default. This is the email address that the reply message is sent to when you click the “Reply” button in your email client.
- Recipient Email – this is the email address that the message is sent to when after form submission. It’s set to your account’s email address by default.
- Advanced – you can find more options for your Email Notification here.
- Send Email On – set up the triggers on when to send the email alert here.
- Send Uploads as Attachment – enable this option if you want to receive files uploaded in the form via email.
- PDF Attachment – enable this option if you want to receive a PDF copy of the submission as an attachment.
- Hide Empty Fields – this option will hide empty fields from received emails when enabled.
- Update Email – while this option is disabled, changes on the form will not affect the email content.
- Sender Email – “noreply@jotform.com” is the default sender email. To add a custom sender email, see “How to Add a Custom Sender Address to an Email Alert”.
How to Set Up an Autoresponder
If you want to send an Autoresponder email. You can follow this guide on “Setting up an Autoresponder Email”.
Here, the same with the Email Notification, we have 3 main tabs:
- Email – here you can change the email subject line and content.
- Recipients – set up the sender name, reply-to, and recipient email here.
- Sender Name – the name displayed in the recipient’s inbox.
- Reply-To Email – This is the email address that the reply message is sent to when users click the “Reply” button in their email client. This is set to your account’s email address by default.
- Recipient E-mail – mapped to one of your form’s Email elements by default. This is the email address that the message is sent to when after form submission.
- Advanced – here you can find more options for your Autoresponder.
- Send Email On – set up the triggers on when to send the email alert here.
- PDF Attachment – enabling this option will allow you to attach a PDF of submitted data. You can choose a PDF layout from the available ones that you created.
- Attach a File – you can attach a file that your customers will receive via email.
- Send Emails Later – you can postpone the sending of the Autoresponder email and send it at a later date.
- Hide Empty Fields – empty fields will not be shown in the email content when this option is enabled.
- Update Email – enable this option so the changes you do on the form will reflect the email content.
- Sender Email – “noreply@jotform.com” is the default sender email. To add a custom sender email, see “How to Add a Custom Sender Address to an Email Alert”.
If you haven’t got started with an email form yet, please refer to the page in the link.
Do you have any further questions? Please let us know below!
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108 Comments:
How can I add our admin email address to the autoresponder email so that it goes to the person submitting the form but also to our admin? I don't want to create a notification as I have over 32 forms that we now need to have copies of and I would like them to be exactly the same as what gets sent to the person submitting.
How do I understand the results?
This is what I am getting
Trait: Gender at Birth {typeA6}
Trait: Blood Type {typeA}
Trait: Blood Rh Factor (Picture Below) {typeA16}
Trait: Hairline (Picture Below) {typeA18}
Trait: Hair Texture {typeA20
Hi there! I am struggling to find out how to have the user / form filler receive an email reply with their responses. Is this possible?
I have been on your help pages but struggling to navigate the right instructions for what I need.
Thanks :) Elisabeth
Will people be able to see the email I provided for Jotform? We are hoping to keep our email address private.
I set up my first form and did test email response and that worked. I then tested the form using a different email but as the owner of the form I did not get the email notification that form was submitted
Is there a way that I can set up a notification email that will only send depending on a certain condition (say, if a dropdown is chosen to contain name A, then the notification email will send to email address A? And if it's, say, name B, the notification email will send to email address B?)
HI. I changed my email responder, am I able to send the new responder to the people who have already submitted forms ?
Hi!
I have 5 different attachments depending on the results of the form. So I created 5 autoresponders with conditions.. all works fine. The question is, I would like to receive the exact autoresponder that the customer receives, meaning that it includes the same attachment. How can I do it?
Hello.. I have multiple PDF files. I would like to send the same PDF file attached in my notification email to the auto responder. Can it be done by Jotform?
Hi, why the email content for the recipient did not appear as we (admin) have drafted? Especially on the box. It did not respond to the recipient options.
Hello,
I continue to try and set up the email auto-responder for the recipients but I can not get it to work. I have followed the steps provided above but it does not work. I'm urgently trying to set this up. Please advise.
thanks, Melvina
Dear Jotform team,
I could not find information if there was any available on how to put conditions for autoresponder.
I have my form in various languages and would like the registrants receive an autoresponder in their respective language as we can do for thank you page. Would that be possible?
When confirmation email is sent, why does it go to "all registered" recipients instead of each individual registrant. We attempted to send the access link to a Zoom webinar via our Jotform Registration form/document. Instead of going to each registrant separately, it went to all registrants as a group mail distribution list. What happened?
Is there any way to recall unopened confirmation of email after they are sent from Jotform?
These instructions have been incredibly easy to follow. Thank you.
I have a form that is set up to forward a notification to different employees at my company based on which subject is chosen from the dropdown menu of our "contact us" page. How do I change the email addresses of the people who are receiving these forwards?
How do I manage so I only got the notification without jotform sending notification to a client?
Can a recipient of a form have the option to text a response back with the appropriate plugin added?
I find your auto respond instructions completely incomprehensible. (And I designed the website I'm trying to place the form on, so I am somewhat computer literate.)
I already have a booking form with a date picker, multiple choice questions etc. all I require is that when this form is submitted, it immediately lets the sender know the form was received.
Please advise.
Hello,
I have tree automatic replies, direct, after 3 days and after 7 days.
On form submission the direct autoreply gets send.
But is it possible to stop the auto-replies that haven't been send to a specific person?
Yours,
Ruben
My autoresponder mail is not working
Can I set it up so that I get the notification of a submission and then select what I forward to another? Can I restrict what another party sees of the submission if I send them a link? This is for lead generation and don’t want all the details to go through from my lead to my client.
Why is that on submission button , 3 mails are getting generated
Is is possible to add an email autoreply (set to send on a certain date) AFTER the forms have been submitted? We are trying to send updated event details to everyone who has filled out the form. Will I need to edit each form to get any new emails to send?
Thank you!
I would like to send a blind copy of the autoresponder email that goes to 'submitter' to an in-house email. I see how I can CHANGE the autoresponder destination to this address, but not how to ADD a COPY of the Autoresponder Email. How may I do this?
Thanks,
Monica Hayes
mhayes@educationinaction.org
817-793-2608
What settings do I use to send me a copy of the form, ONLY, after it has been verified by your email link tool.
The only way now I can see if the email is verified is to log into jotform and check submissions. Then I can see. But, I want to send me or whoever the leads after email verification link.....
the autosender is sending the customer a copy of the application they have submitted with Jotform advertising at the bottom stating c"complete your own jotform it's free" how do I remove the copy of the application and the jotform advertising and send a bespoke email
can we have current time and date on our email notification/ auto responses ?
Yes. How do I give the form submitter the PDF document they are requesting by submitting the form.
The purpose of the created form is to capture someones name and email and when they give me that, but clicking submit I want to give them back an eBook I've created.
Is it possible for the auto email response be personalised to include the name of the person that fill in the jotform.
Is is possible to send a notification email based on a condition BEFORE they "submit" the form?
For example, after they answer a question and then select NEXT.
Hi. I've been researching my issue for going on 2 h and I'm not finding anything that addresses it, so here goes. What we want is a pdf version of the EMAIL -- the customized email notification, with all formatting (it has been created to be an automatic invoice). We would like a pdf of THIS, absolutely NOT a pdf of the actual submission form/data because the form has ridiculous headings like "The date you want on the invoice" -- to get clients to input the information correctly. Then we take that info and using the notification email create a nice-looking invoice from it. That email is great. But we would also like to have a pdf version of it -- so that clients can use that to get reimbursement. The email versions will print the email time stamp and our email addresses and other things that look bad on an invoice. The pdf would presumably only have the nice-looking invoice with our logo. Everything I've found in your support network seems to address only getting a pdf of the actual submission data/form, not the actual formatted email notifications. Is there a way to create a copy of the FORMATTED EMAIL NOTIFICATION, not the submission form/data, as a pdf? You guys are total magicians, so I'm assuming there is a way to do this... Hope so....
On my autoresponder form there are no options for Recipient email, and yet I get an error message saying this field is missing on my form.
Help! I have a text box in my form. I want that text box to show up in the PDF that someone receives after filling out and submitting the form. When they receive the email, my text box (my terms of services that they agree to) is not in the PDF. How do I change this?
Is it possible to have a notification email sent only if the form (or field) is changed.
Hi,
I have made many forms before, now the "notification and autoresponder" are not working. I have done a test and also a number of people have completed the actual form.
Thanks in advance.
Regards, Shanae
Is there a way to receive a copy of the completed form via account email? I am doing this for an Org membership application and would like to get the completed forms in our email.
How do I know that the autoresponder email has been sent to someone who has completed my form? is there an email log somewhere? or am I simply to trust that it happened and that I set it up properly?
HI
I have created a form a while ago and at that time set up my auto responder and email notification.
I have had submissions to this form already and now wanting jot form to send a 2nd auto responder that I have just created to both the future subscribers and the ones that already have and are in the database of the particular form.
Will this occur as I am not sure if I need to send an email outside of jotform to the mailing list or am to expect that this will do it for me.
Your advise will be much appreciated and I can provide the form link should you need to see the 2nd autoresponder and how it has been set up.
Kind regards
Steve
I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.
where can I see if the autoresponder email has been sent correctly to the submitter of the form? is there also any statistics about the autoresponder email?
All good, sorted
Hi, I have 2 email notifications set up, They used to work but now i dont get any emails...
Is there any reason why this doesnt work anymore?
I have checked the email addresses, they are definetely correct
I see that within the last 6 weeks or so, you've changed the "Emails" interface. Today when I went to edit and test the Autoresponder1 email (for I set the Reply-To email to a specific desired gmail address. But when I tested the email and clicked on Reply, the Reply-To email address was noreply@jotform.com . Is this a bug in the new interface or something I'm doing wrong? Thanks.
Next question- I need two emails in this spot. How do I add two!?
When I change my recipient email it says its sending and email to my default email address. I don't want that to happen. I need a different email put in to a few of my email responders that is NOT my default. HELP!
Fixed
I have changed the title of the Notification email from "Notification 1" to "Enquiry from website" but when the email comes through it still say "Notification 1" as the title of the email. Am I doing something wrong?
Hi, where do I put the email address I want my forms submissions sent. I want the form submissions sent to my email address, instead of coming back to Jotform to get the info.
Thanks.
As per the condition given autoreponder email is working in all the desktops but only if i submit from a particular desktop the mail is not getting delivered.
I have been trying to send test mails but so far have not received a single one. I didn't change anything except recipient email and it is correct. What am I missing?
I am trying to change my email address (to receive my forms) as the one I originally made for this form no longer exists...
But although I change the email address in
the "Reply-to and Recipient Settings"- when I click on 'test email' Jot form ignores this and sends it to the default email address!
(Which no longer exists).
Please, how do I change my default email address?
Thanks, Alison.
How
Despite going to change my e-mail address e-mail first record I do What should I do
is it possible to send these notifications to a back log of applicants? for instance, i have had 10ppl complete a form and now i want to create a new email notification to be sent to those 10ppl and any new ones. thx!
Is it possible to show the billing address on the notification emails sent once the form is filled out?
In the Reply to Email - How can I get 2 Emails???
Hi i have a question.
is it possible to create a alert for particular email headers . so that if the person does not reply to the particular mail for 1 hour it should trigger a alert or mail stating mail has not been replied for the inbound mail in the past 1 hour kindly check it
I have tested the autoresponder and no one is receiving the email once the application is submitted. I have set up several times and still no response. Please help!
i have quite a long form and want to only view fields which have had a response when the auto responses are sent.
I'm talking about the submitter not getting another email if they fill out the form again. I need to be sure that they get a response no matter how many times they fill out the form. please help
I've tested the auto responder with 2 different email addresses. I get an email from the first time I fill out the form, but if I fill it out again with either of the same email addresses, I don't get another response. How can I ensure that there is a response for each and every time the form is filled out? What am I missing here?
i'm trying to set up an autoresponse e-mail but i don't recieve the test e-mail. the adress is right and it's not in my spambox.
can you help me?
sdasdas
When my visitors send me a message, I got it into my provider email.
But when they send me a file,I dont see the file as an ATTACHMENT FILE in my provider.I only see the name of file.But I can not save it.If I change the email.ıf I use another email address to recieve the messages, I see the file in my email.But I dont see the file in my provider email. Why is that ? Does it mean JOTFORM is in black list in my provider ?
How do I change the from address
noreply@jotform.com to the url I am using?
I am not receiving any notifications that forms are being submitted; check my spam folder; did a test to my personal gmail account but still not getting notified that a form is filled out....sample: http://form.jotformpro.com/form/21864972952971
Can I change the notifications so I can make the 'from' send send from a specific email address? and the recipient be a specific address to? we have a support form that needs to have a specific 'from' email address so it is not spammed by our system. (the client puts their own email address in a field within the form...)
OK,I guess I'm thick. I have clicked on notification and it works fine.I receive an email with the submission. Now I would like the responder to receive an automated mail advising them I have received their submission. How do I do this please?
why when I send autoresponder email...gmail tell me "this is a phishing"...how I can resolve tis problem??
Do I have to sign into Jotform to check if someone has completed the contact form that is embedded on my website? Or do I receive a notification in the 'inbox' of my email (yahoo, gmail, etc, ...)?
This feature of Jot Form is the most confusing. I'm looking for an Auto-responder whereby when a prospective client submits an inquiry, the person receives an auto-response indicating their inquiry was received. Currently I receive in my email account the auto responder message that I want the client to receive. Do I have to log into Jotform and manually type into the 'recipient' field the submitter's email address?
great job thanks :)
you provide a good service keep it up :)
It'll be great to have more submissions for the premium plan, 10000 submissions will be a good number.No need to change the available space, but submissions, or even 5000 submissions. I also have a question concerning the submissions: What does 1000 monthly submissions means, is there a difference with the 1000 ssl submissions and the 1000 payments, are those 3 sections each on his own i.e. together 3000 entries? Sorry if my question sounds a bit weird, English isn't my first language, and I'm not sure I got it all.
Thanks
I'll second (or third) the plea for more submissions at the Premium level. The 1,000 submissions is a far greater constraint for us than the storage. Heck, I'd go to $12.95/mo or even a bit more for 10,000 submissions (how about an ala carte ad-on?). But $50/mo. is way too much for us small blogs.
I am trying to get my FurnitureOrderInquiry Form to send an e-mail notification to glee@randalls.ca
I have followed your instructions but still do not receive the inquiry notifications at that e-mail address :-(
Please help me!
Jack
I followed your instructions for having multiple (3 in my case) e-mail addresses specified to receive a copy of each notification. i.e., I entered the three e-mail addresses in the lower right corner of the "Reply-to and Recipient Settings" "envelope" and separated them by a comma. However, only the first specified address is receiving notifications.
thanks !!!!!!!!!!!!!!!!!!!!!
I would like several people to receive a notification of a form submission but I can't see where to do that. Please help! The envelope thing is very confusing to me. Why not just have a field which asks which email addresses to send the form submissions to?
I recvd an email from an one email id and i just click reply to respond on it, i noticed, the email id of my sender automatically changed... how is it possible?
I am using it since 2009 and have seen it grow and grow with more and more features.
The things you can make with it are really unbelievable. Think of something crazy and it will be buidable.
And if not, you'll be sure that if it's a good idea, you guys will put it on the feature list.
And even inform the person if it is implemented (I received one of the e-mails).
Thanks for the great product!
por favor deseo utilizar el responder, quisiera que me explicaran, paso a paso como pongo a funcionar el responder, automaticamente.
good job!thanks :)
I agree with the others- I think an in-between option for premium users would be great!
all submit of this format go to ma email?
I would second the thought about increasing the premium limits. Thanks :-)
Yes. As the uploaded files are also sent to your Jotform account, the limit applies. If you fill your Jotform account you will not be able to receive file uploads.
You can create space by deleting your submissions from your Jotform account if you want to receive more submissions.
If the uploads are sent to FTP, is there still a limit of 100MB for free users?
verygood
Great! Hope you now work on increasing the number of submissions for Premium users. 1,000 is just too few, but $49/month & 1,000,000 is just too much for me, and you don't have anything in the middle. 10,000 would be a good number.
1,000,000 / 10,000 = 100 (i.e. Professional / Premium = Free). :P
Btw, I'm a subscribed, pre-paid Premium user for the next 2 years. ;)
Delaying e-mails is not possible for now.
Is there any way to delay an autoresponse email?
ex) user submits form, autoresponse email sends 2 hours later etc.
Thanks
i have an email in mind that i would like to use - "enquiry@mysite.com" rather than noreply@jotform.com
Hi
Is it possible to set up JotFom so that when I receive in to my inbox in Outlook I can click on to reply & have the reply go to the sender as in ordinary emails.
Thanks
Richard
Please ask your questions to the forum
I have set up an e-mail response in my e-mail programme that includes various link options to my website as well as an attachement (with terms and conditions etc). How do I get that mail to be sent automatically to those who have filled in my form?
Please ask your questions to the forum
Hi!
If I use the reply-to option, is my email address protected?
I want to reply to users whilst keeping my email address private.
Thank you, Angel
Aytekin,
You stated, that by default all forms send emails to your account email address.
With that in mind can you set it up so that all forms send emails to MULTIPLE email addresses?
Thanks.
-Jim
julienweimer: To change sender email address on a form, open your form on the Form Builder and then:
1. Click on "Setup and Share" tab,
2. Click on "Email Alerts",
3. Select "Notification",
4. Click on "Reply-to and Recipient Settings",
5. Change "Sender E-mail" at the top.
I don't understand something. The jotfor website is in french (my language) but the help is in english. My question : i created a notification but when i receive the formular i can't reply to the sender. The sender is noreply@jotform.com... How can I configure it to have the sender in the reply address?
You are setting autoresponder e-mail for the submitter don't you? In autoresponder e-mail the recipient should be E-mail and the sender can be anything in the combobox.
Ok I I get two notifications one from Jotform and one with the person filling out the form [me with my hotmail account] But the person filling out the form is not getting anything.
Here is a screen capture I did with my Mac... Take a look
I got it! It wasn't the changing of my email address that was the problem. I had a brain fart with not clicking into the "Reply-to and Recipient Settings".
I set up my form before you did a makeover of the software and haven't checked it since. I really need to get back in and update my form because you've added some slick options.
Thanks for responding so promptly!
I think your email address is incorrect. You should probably change englihspm to englishpm on your email address.
Am I doing something wrong?
I run an education website that is setup using jotform software. I use your forms so people can submit activities to play in class.
Anyways, I used to have a project manager for my website but recently lost them. That PM used to receive all the submissions.
I'm trying now to transfer the submissions back to my email account. I followed the instructions in this thread and tried submitted a couple of test submissions but my email is not receiving them...but they are showing up as successful submissions on my jotform account.
HELP???
To change email address for a form:
1. Open the form on the form editor
2. Click on "Setup & Share" tab on the top toolbar
3. Click on "Email Alerts"
4. Click on "Notifications"
5. Click "Reply-to and Recipient Settings"
6. Change the email address on the lower bottom corner.
7. Click "Finish" and save the form.
I had a stroke, so I need step by step instruction.
Thank you
Annalisa
By default all forms send emails to your account email address. So, you do not need to change this at all. You can just create your form and embed it to your site. So, it is very simple.
This is only applicable if you need to send emails to a different address.