Setting up an Autoresponder Email

December 30, 2021

If you want an instant, pre-written reply, or you want the submitters to get a copy of the data they have submitted on your form, then you will need to set up an Autoresponder Email, so let’s get started!

  1. Click Settings at the top of the Form Builder.
  2. Next, click Emails on the left panel.
  3. Click the Add an email button.
  4. Then, select Autoresponder Email.

Autoresponder Email Settings

Each section is separated by tabs:


Allows you to set up the email template. Here’s a screenshot of its main function:

  1. Click the Email tab to view it.
  2. You can click the pencil icon and edit the name of the Autoresponder email.
  3. You can input text here that will be used as the email’s subject line. If you want to add a form field value on it, simply click on the Form Fields link and it will give you the list of form fields.
  4. Here, you can see and add the Form Fields in your email template. It’ll give you the correct field tag specific to its related form field. An example would be, the field tag for the default name field, which is {name}.
  5. This is the main body of the email template, you can edit, format, or style it as you like.


This allows you to set the sender name, reply-to email address, and set the recipient email field for where you want to send the Autoresponder.


Also, make sure to put your Sender Name. This can be your name or company name. Reply-to Email should be your email address or the email address of your company. The very important part is the Recipient Email which will be the email field of your form. You have to select it from the dropdown.


There are optional features that you can use here, though none of them are required.

  • Send Email On – triggers for sending the Autoresponder email.
  • PDF Attachment – select PDF Documents you would like to attach to email.
  • Send Emails Later – users can receive reminder emails many days after they fill a form.
  • Hide Empty Fields – by enabling this option, empty fields won’t be visible in received emails.
  • Update Email – while this option is disabled, changes on the form will not affect the email content.
  • Sender Email – users can receive emails using your own SMTP server instead of Jotform’s servers.

Don’t forget to click the Save button and make sure that all the changes in your Autoresponder were applied.


If you’d like to see how your Autoresponder looks, you can test your form Autoresponder email by clicking the Test Email button. You should receive the test email to your account’s registered email address. You can also test the form by filling it out to submit actual data using a valid test email.

Additionally, there is also the chance that you may have more than one email address that you wish to use in your Autoresponder to be listed with the notification being sent to multiple recipients.

If you want to use your own email address as the Sender Email, that is now possible with JotForm. There are two methods that you can use:

If you’re looking for a way to set up a text-only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text-only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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