Setting up an Autoresponder Email

May 4, 2022

If you want an instant, pre-written reply, or you want the submitters to get a copy of the data they have submitted on your form, then you will need to set up an Autoresponder Email, so let’s get started!

  1. Click Settings at the top of the Form Builder.
  2. Next, click Emails on the left panel.
  3. Click the Add an email button.
  4. Then, select Autoresponder Email.
form-builder-new-autoresponder-min.gif

Autoresponder Email Settings

Each section is separated by tabs.

Email

Allows you to set up the email template.

autoresponder-email-tab.png
  • Autoresponder 1 – this is the default name of your email template. You can click the pencil icon and edit the name of the Autoresponder email.
  • Email Subject – you can input text here that will be used as the email’s subject line. If you want to add a form field value to it, simply click on the Form Fields link found in this section and it will give you the list of form fields.
  • Email Content – this is the main body of the email template, you can edit, format, or style it as you like. Here, you can see the Form Fields tool, it’ll give you the correct field tag specific to its related form field.

Recipients

This allows you to set the sender name, reply-to email address, and recipient email for where you want to send the Autoresponder.

autoresponder-recipients-tab.png
  • Sender Name – this can be your name or your company’s name.
  • Reply-to Email – should be you, your colleagues, or the client’s email address. This is the address where the reply of the form fillers will be sent in case they reply to the Autoresponder email they receive.
  • Recipient Email – this should be the form filler’s email address. It is mapped to one of your form’s Email elements by default.

Advanced

There are optional features that you can use here, though none of them are required.

autoresponder-advanced-tab.png
  • Send Email On – triggers for sending the Autoresponder email.
  • PDF Attachment – select PDF Documents you would like to attach to the email.
  • Attach a File – you can attach a file that your customers will receive via email.
  • Send Emails Later – users can receive reminder emails many days after they fill out a form.
  • Hide Empty Fields – by enabling this option, empty fields won’t be visible in received emails.
  • Update Email – while this option is disabled, changes on the form will not affect the email content.
  • Sender Email – users can receive emails using your SMTP server instead of Jotform’s servers.

Don’t forget to click the Save button and make sure that all the changes in your Autoresponder were applied.

Notes

If you’d like to see how your Autoresponder looks, you can test your form Autoresponder email by clicking the Test Email button. You should receive the test email at your account’s registered email address. You can also test the form by filling it out to submit actual data using a valid test email.

Additionally, there is also the chance that you may have more than one email address that you wish to use in your Autoresponder to be listed with the notification being sent to multiple recipients.

If you want to use your email address as the Sender Email, that is now possible with Jotform. There are two methods that you can use:

Note

If you’re looking for a way to set up a text-only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text-only emails are no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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