How to Properly Add, Change, and Test a New Email Recipient Address

March 15, 2024

A common problem you may have faced is that you try to change your Email Notifications to have them sent to a different email address, only to find they’ve gone to your old email when you test it out.

This problem mainly happens because you are using the Test Email button, as shown below, which by default is configured to send the email to the email address that is associated with your account found under your Account Profile.

Test Email button in the Email Notification settings in the Jotform Form Builder

Note

The email address you used to sign up for Jotform is automatically the email address associated with your account profile. That is also the same email address that is always pre-populated into any new form you create.

Changing and testing your email recipient address properly is a straightforward process. Let’s get started!

Adding or Changing Recipient Email in the Form

You must edit the form to add or change a form’s recipient. Here are the complete steps to do that:

  1. On the My Forms page, hover over the form and click the Edit Form option.
Edit Form option in My Forms page in Jotform
  1. In the Form Builder, go to the Settings tab.
  2. Under the Emails section, hover your mouse over the notification email and click the Pencil icon to edit it.
Edit email notification in the Email Settings tab of the Jotform Form Builder
  1. In the Recipients tab, edit, delete, or add a new recipient through the Recipient Email box, as shown below:
Recipient Email tab in the Email settings of the Jotform Form Builder
  1. If recipients are all set, click the Save button to save the changes.

Testing New Recipient Email

Instead of clicking the Test Email button, you must preview the form, fill and submit it. Here’s how:

  1. Assuming you’re still in the Emails section, toggle the Preview Form at the upper-right corner of the page.
Preview Form toggle in the Jotform Form Builder
  1. Manually fill out the form or use the Fill Form button to fill it out with test data.
  2. Finally, click the Submit button.
Form Preview in the Jotform Form Builder

Once the form displays the thank you message, it will indicate you’ve successfully submitted it. Check your email inbox for the form email.

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