How to Upgrade My Account

April 13, 2022

Jotform offers a few different paid subscription plans. If you need to upgrade to increase your submissions, storage, or payment limits, this guide will help you decide which plan to choose and how to pay for it.

Free Accounts

If you have a Free account, determine the number of regular submissions, payment submissions, file storage, and forms you’ll need. These are the major limits on each plan. If you need more than 100 submissions, but not more than 1,000, the Bronze plan will be enough for you. However, if you need more than 25 forms, the Silver plan is a better option.

To learn more about usage and limits, please visit the following guide: Understanding Your Account Usage and Limits

To upgrade from the Free plan, follow these steps:

  1. Click the Pricing link in the navigation menu.
my-forms-pricing-link-min.png

You can also upgrade your subscription from your account’s Upgrade/Billing page.

my-account-upgrade-tab-min.png
  1. On the Pricing page, you can see the features for each plan. Choose the plan you want.
pricing-page-2022-04-01-min.png
  1. In the popup window, you can choose Monthly or Yearly for the payment schedule; Credit/Debit Card or PayPal for the payment method. Here’s an example of the Bronze plan:
pricing-upgrading-to-bronze-plan-min.png

The Credit/Debit Card option will ask you to input your card details after you click the Continue button.

pricing-bronze-credit-card-info-min.png

The PayPal option will redirect you to the PayPal payment page. You have to complete the payment on that page. Otherwise, the payment will fail.

To upgrade a paid account, you simply need to choose the new plan, and our payment processor will handle the payment automatically. However, if you previously paid with PayPal, we highly recommend canceling the current subscription before upgrading since our PayPal payment gateway can’t yet handle the proration.

Note that Jotform’s subscriptions are recurring, meaning they will automatically renew and charge you on the same date of the original purchase unless you cancel.

Was this guide helpful?
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments:

  • Sammie
  • Global Events
  • Global Events