How to Upgrade My Account

September 15, 2021

JotForm offers a few different paid subscription plans. If you need to upgrade to increase your submissions, storage, or payment limits, this guide will help you decide which plan to choose and how to pay for it.

Free Accounts

If you have a Free account, determine the number of regular submissions, payment submissions, file storage, and forms you’ll need. These are the major limits on each plan. If you need more than 100 submissions, but not more than 1,000, the Bronze plan will be enough for you. However, if you need more than 25 forms, the Silver plan is a better option.

To learn more about usage and limits, please visit the following guide: Understanding Your Account Usage and Limits

To upgrade from the Free plan, follow these steps:

  1. Click the Pricing link in the navigation menu or hover over your account menu, and click the Upgrade Your Plan option as shown below:
    Upgrade Your Plan

    Upgrade Your Plan

    Both options will redirect you to our pricing page.

    Alternatively, you can click your username to access your account portal and then click on the Billing tab.

    Billing tab

    Billing tab

  2. On the Upgrade/Pricing page, you can see the limits for each plan. Choose the plan you want and click on the Upgrade button below it.
    Pricing page

    Pricing page

  3. In the popup window, you can choose Monthly or Yearly for the payment schedule; Credit/Debit Card or PayPal for the payment method. Here’s an example of the Bronze plan:
    Bronze plan

    Bronze plan

    The Credit/Debit Card option will ask you to input your card details after you click the Continue button.

    Credit/Debit Card option

    Credit/Debit Card option

    The PayPal option will redirect you to the PayPal payment page. You have to complete the payment on that page. Otherwise, the payment will fail.

To upgrade a paid account, you simply need to choose the new plan, and our payment processor will handle the payment automatically. However, if you previously paid with PayPal, we highly recommend canceling the current subscription before upgrading since our PayPal payment gateway can’t yet handle the proration.

Note that JotForm’s subscriptions are recurring, meaning they will automatically renew and charge you on the same date of the original purchase unless you cancel.

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