How to Upgrade My Account

October 26, 2022

Jotform offers a few different paid subscription plans. If you need to upgrade to increase your submissions, storage, or payment limits, this guide will help you decide which plan to choose and how to pay for it.

Free Accounts

If you have a Free account, determine the number of regular submissions, payment submissions, file storage, and forms you’ll need. These are the major limits on each plan. If you need more than 100 submissions, but not more than 1,000, the Bronze plan will be enough for you. However, if you need more than 25 forms, the Silver plan is a better option.

To learn more about usage and limits, please visit the following guide: Understanding Your Account Usage and Limits

To upgrade from the Free plan, follow these steps:

  1. Click the Pricing link in the navigation menu.

You can also upgrade your subscription from your account’s Upgrade/Billing page.

Screenshot of Upgrade/Billing Page
  1. On the Pricing page, you can see the features for each plan. Choose the plan you want.
Image of Jotform Pricing Page
  1. In the popup window, you can choose Monthly or Yearly for the payment schedule; Credit/Debit Card or PayPal for the payment method. Here’s an example of the Bronze plan:
Screenshot of Jotform Bronze Plan Page

The Credit/Debit Card option will ask you to input your card details after you click the Continue button.

Image of Credit Card Information Page

The PayPal option will redirect you to the PayPal payment page. You have to complete the payment on that page. Otherwise, the payment will fail.

To upgrade a paid account, you simply need to choose the new plan, and our payment processor will handle the payment automatically. However, if you previously paid with PayPal, we highly recommend canceling the current subscription before upgrading since our PayPal payment gateway can’t yet handle the proration.

Note that Jotform’s subscriptions are recurring, meaning they will automatically renew and charge you on the same date of the original purchase unless you cancel.

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