Not receiving submission emails after form is submitted.

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    MSA2019
    Asked on June 16, 2019 at 07:22 AM

    hi

    i am not receicing notification emails anymore



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    ashwin_d
    Answered on June 16, 2019 at 09:03 AM

    I did check your form's email alert and you have configured it correctly to send submission emails. You should receive submission emails without any problem. I also checked our email logs and submission emails are being sent successfully. Please check the logs below:

    [2019-06-15 15:44:07] SENT to info@melbourne******academy.com.au from noreply@jotform.com, via SENDMAIL 

    [2019-06-15 11:44:57] Submission #4364226960842602171 Form #91624175869873 SENT to info@melbourne******academy.com.au from noreply@jotform.com, via SENDMAIL 

    [2019-06-15 11:42:21] Submission #4364225410846473879 Form #91624175869873 SENT to info@melbourne******academy.com.au from noreply@jotform.com, via SENDMAIL 

    [2019-06-15 11:37:58] Submission #4364222780841136789 Form #91624175869873 SENT to info@melbourne******academy.com.au from noreply@jotform.com, via SENDMAIL 

    [2019-06-15 11:36:34] Submission #4364221930845332119 Form #91624175869873 SENT to info@melbourne******academy.com.au from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. You may also like to ask your email service provider to whitelist our domain names and IP address to ensure the delivery of emails. The following guide should help you grab the list of domain names and IP address which needs to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

    Hope this helps.

    Do get back to us if you have any questions.