FelipeAnswered on September 20, 2023 01:56 PM
Recuperar senha, não chega e-mail de recuperação no meu e-mail.
Justin_E Jotform SupportAnswered on September 20, 2023 06:46 PM
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. After checking your account, I have seen that you are currently using a guest account. Can you please provide us with the correct account username or email address so we can investigate this further? Also, if you can give us more information on what's happening on your end it would help us to help you further.
We'll be able to move forward once we hear back from you.