Terms of Use

Last Updated: December 23, 2020

Please read this Agreement carefully to ensure you understand each provision.

These Terms of Use apply to all users of the JotForm Service. Please note that if you have executed a separate written agreement with JotForm Inc. or JotForm LTD, regarding your use of certain JotForm Services, that agreement and not these Terms of Use applies to those JotForm Services. For example, if you have purchased JotForm Enterprise under the JotForm Enterprise Terms of Use (“Software License Agreement”), then your use will remain covered by such terms.

These Terms of Service (“Terms”) govern your use of JotForm Inc. (“Company”, JotForm) web site located at https://www.jotform.com (the “Site”) and the services that are made available through the Site (collectively, the “JotForm Service”). Please read these Terms carefully. By using the JotForm Service, you are stating that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you are not permitted to use the JotForm Service.

Arbitration Agreement. This agreement requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute.

Your Responsibilities. You agree not to use the JotForm Service to violate any local, state, national, or international law or regulation.

Your Account Terms. You may not access the JotForm Service through automated methods, such as the use of robots or other computer code which calls the Service, except where explicitly allowed. Each user provides a valid email address and any other information requested in order to fully complete the signup process and create a login. You may only create a separate login for as many Users as your current JotForm Plan allows. The sharing of your JotForm Account login credentials is strictly prohibited. You are responsible for maintaining the security of each User’s account, username and password and you are responsible to ensure that each User associated with your JotForm Account complies with these Terms. JotForm is not liable for any loss or damage from your (or your Users’) failure to comply with these Terms. You are solely responsible for all Data posted to your account and all activity that occurs under your JotForm account (even when Data is posted by others who have accounts under your Account). You may not use the JotForm Service for any illegal or unauthorized purpose as described in the Terms of Use.

If you are a JotForm Enterprise User, please see your Account Terms as included in the JotForm Enterprise Terms of Use.

Forms and Submissions. JotForm does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you submit or make available for inclusion on or through the JotForm Service (“Forms and Submissions”). As between JotForm and you, you own all rights to your Forms and Submissions. When you make a Form, Submissions page or a Report “public”, you grant JotForm Inc. a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed. Submissions and Reports will only made public with your permission. JotForm Inc. does not pre-screen forms or submissions and you agree that you are solely responsible for all of your Forms and User Submissions.

Automatic Renewal. Paid accounts are subscriptions. This means that you will be billed in advance on a recurring, periodic basis. Your JotForm subscription will automatically renew at the end of each billing cycle until you cancel your JotForm subscription by selecting the starter plan on the billing page. You can also cancel by emailing the JotForm Support Team at support@jotform.com. When you downgrade, your account will remain at your current plan through the end of your current billing cycle.

Credit card details. If you have elected to pay the fees for a JotForm Inc. subscription by credit card, you warrant that the credit card information you provide is correct and you shall promptly notify us of any changes to such credit card information. You agree that if your credit card payment cannot be processed for any reason, JotForm may suspend or cancel your JotForm subscription.

Downgrades. Downgrading your JotForm Inc. account plan may cause the loss of features or capacity of your account. To the extent permitted by applicable law, JotForm Inc. does not accept any liability for such losses. Even when you cancel or downgrade your subscription, you will not lose any of your forms or your data.

Cancellation. Paid plans are subscriptions that auto-renew by default. You can cancel auto-renew at any time to cancel your subscription. To cancel your JotForm subscription at any time, go to the Billing section of your account, and downgrade your account to the free Starter plan. If you’re logged into your account, you can simply click Downgrade below the Starter option on the pricing page. You can delete your account entirely by clicking Delete My Account on your Account Settings page. Canceling auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) isn’t affected, so you’ll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.

30 Day Money Back Policy. If for any reason you decide to cancel your account within 30 days of your payment, you will be issued a refund for the full amount. If you purchased your JotForm subscription through the JotForm website or Google Play, please email the JotForm Support Team (support@jotform.com) to request your refund.

Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies and JotForm cannot refund your payment. To request a refund, please review Apple’s refund process: https://support.apple.com/HT204084.

Spam. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form created or JotForm, Inc. is found to be used inside an unsolicited email.

Scams. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a JotForm form as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

Phishing. You agree that JotForm Inc. may terminate your JotForm Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

European Data Collection. If you collect personal data in Europe, you must use EU Safe Forms feature of JotForm Service.

Additional information for California residents. With regard to the California Consumer Privacy Act of 2018, JotForm Inc. does not sell or share or make available your form data without your express permission. Although we do not sell or share your personal information, if you would like to opt-out from us ever doing so, please submit a written request to our Customer Support or fill our opt-out form.

Copyright Infringement. JotForm Inc. respects the intellectual property rights of others. Accordingly, JotForm Inc. has a policy of disabling access to any Submission that violates copyright law, suspending access to the JotForm Service to any user who uses the JotForm Service in violation of copyright law, and/or terminating in appropriate circumstances the account of any user who uses the JotForm Service in violation of copyright law.

Trademarks. JotForm is a registered trademark of JotForm Inc. The JotForm logo is a trademark of JotForm Inc. You are not authorized to use any such trademarks. Ownership of all such trademarks and the goodwill associated therewith remains with JotForm. You agree not to display or use, in any manner, any of the Trademarks or copyrighted material without the prior written consent of JotForm Inc. All other third party trademarks, service marks, logos and trade names appearing on any services which are part of the JotForm Service are the property of their respective owners. No transfer or grant of any rights under any Trademarks is made or is to be implied by any provision of this Agreement or by any other provision contained in the JotForm Service, and all rights in such Trademarks is reserved by JotForm Inc. or respective holders.

Payments. JotForm offers payments through third-party payment processors. By accepting this agreement with JotForm, you indicate that you have reviewed the Terms of Service and Privacy Policy of the payment processor for the country in which you are located and agree to both.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You shall be responsible for payment of all such taxes, levies, and duties, including any sale or value-added taxes and similar taxes and duties imposed by any governing authority in any jurisdiction in connection with your use of the JotForm Service. We may add to the fees at the then applicable rates.

Termination. You agree that JotForm Inc. may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if JotForm Inc. determines, in its sole and absolute discretion, that you have violated these Terms. Further, you agree that JotForm Inc. shall not be liable to you or any third party for removing your submissions or suspending or terminating your access to the JotForm Service. You may discontinue your participation in and access to the JotForm Service at any time.

Upon termination of this Agreement, for any reason, you agree to cease all use of the JotForm Service. Any termination will not affect your obligations to us under this Agreement (including, without limitation, payments, ownership, indemnification and limitation of liability) which are intended to survive such suspension or termination. We will be entitled to discontinue prospective hosting of Forms and Form Submission Data.

Modifications To Terms. JotForm Inc. may, in its sole and absolute discretion, change these Terms from time to time. JotForm Inc. will post notice of such changes on the Site. If you object to any such changes, your sole recourse shall be to cease using the JotForm Service. Continued use of the JotForm Service following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Modifications To JotForm Service. Prices of all JotForm Services, including but not limited to subscription plan fees to the JotForm Service. JotForm Inc. reserves the right to modify or discontinue the JotForm Service with or without notice to you. Any subscription(s) that are pre-paid shall not be affected by this notice until the expiration of said subscription(s). Such notice may be provided at any time by posting the changes to the JotForm website or the JotForm Service itself.

JotForm Inc. shall not be liable to you or any third party should JotForm exercise its right to modify or discontinue the JotForm Service.

JotForm Inc. shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service as envisaged under Termination section.

JotForm Inc. shall not be liable in any event for matters which arise due to circumstances beyond our reasonable control.

Email Communications. By giving your email address to JotForm Inc. you agree to receive administrative, announcements, newsletters, sales, and marketing emails from JotForm Inc. You can opt-out from these emails by clicking on the “unsubscribe” link at the end of the emails.

Links. JotForm Inc. provision of a link to any other website or Internet resource is for your convenience only and does not signify JotForm Inc. endorsement of such other web site or resource or its contents. JotForm Inc. shall have no responsibility or liability for any information, software, or materials found at any other web site or Internet resource.

JotForm Inc. is not responsible for the content on the Internet or World Wide Web pages that are contained outside the Websites. As a convenience to our members, JotForm Inc. provides links to resources. JotForm Inc. makes no representations as to the quality, suitability, functionality or legality of any websites to which JotForm Inc. may provide links, and you hereby waives any claim you or the User may have against JotForm Inc. with respect to any such websites. Unless you have a written agreement or a specific consent in effect with JotForm Inc. which states otherwise, links to the Websites may be provided only in the following manner: (a) links must not suggest or otherwise create the false appearance that JotForm Inc. is affiliated with any person or entity, or that JotForm Inc. otherwise endorses, sponsors or affiliated with any product or service; (b) the appearance, position and other aspects of any link to the Websites may not be such as to damage or dilute the goodwill associated with the JotForm Inc. name and Trademarks; (c) all links to the Websites must “point” to the URL “www.jotform.com” and not to other pages within the Website; (d) all links to the Website, when activated by a user, must not display the Website within a “frame” on the linking website, or any other website.

Without limiting any of the above, JotForm Inc. reserves the right to revoke its consent to any link to the JotForm website, at any time in its sole discretion.

No Resale Of JotForm Service. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion (except for your User Submissions, to which JotForm Inc. agrees you retain all rights) of the JotForm Service, use of the JotForm Service, or access to the JotForm Service.

Email Delivery. When someone submits your forms, by default you’ll receive the results as an email notification. JotForm Inc. goes to great lengths to ensure successful delivery of emails. We do not guarantee successful delivery of your email notifications. We recommend installing JotForm mobile apps for iPhone, Apple Watch, or Android, and checking the JotForm site daily to make sure you did not miss any form submission notifications.

Form Availability. JotForm Inc. makes no warranty that forms provided by JotForm Service will be available 100% of the time and will be error free. You will be solely responsible for any damage arising from any errors on a form or unavailability of a form.

Disclaimer of Warranties. You understand and expressly agree that use of the JotForm Service is at your sole risk. the JotForm Service is provided on an “as is” and “as available” basis. JotForm Inc. expressly disclaims all warranties of any kind, whether express or implied, with respect to the JotForm Service (including, but not limited to, the implied warranties of merchantability, fitness for a particular use or purpose, and non-infringement). JotForm Inc. makes no warranty that the JotForm Service will meet your requirements, or that the JotForm Service will be uninterrupted, timely, secure, or error free. You understand and agree that any material and/or information downloaded or otherwise obtained through the use of JotForm is done at your own discretion and risk and that you will be solely responsible for any damage arising therefrom. No advice or information, whether oral or written, obtained by you from JotForm Inc. or through the JotForm Service shall create any warranty not expressly made herein.

Limitation of Liability. You understand and expressly agree that, to the extent permitted under applicable law, in no event will JotForm Inc. or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, or licensors be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, or other intangible losses (even if such parties were advised of, knew of, or should have known of the possibility of such damages), resulting from your (or anyone using your account’s) use of the JotForm Service.

Exclusions And Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations and disclaimers in these Terms may not apply to you. To the extent that JotForm Inc. may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of JotForm Inc. liability shall be the minimum permitted under such applicable law.

Indemnification. You agree to indemnify, defend, and hold harmless JotForm Inc., its parents, subsidiaries, affiliates, officers, directors, employees, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys. fees) that such parties may incur as a result of or arising from (a) any information (including, without limitation, your Submissions or any other content) you (or anyone using your account) submits, posts, or transmits through the JotForm Service, (b) your (or anyone using your account’s) use of the JotForm Service, (c) your (or anyone using your account’s) violation of these Terms, and (d) your (or anyone using your account’s) violation of any rights of any other person or entity.

Contracting Entity. If you are located in the United Kingdom (“UK“), the contracting JotForm entity is JotForm LTD; and if you are located in a region outside of the UK, the JotForm entity is JotForm Inc.. For any Service provided by JotForm Inc., references to “JotForm”, “we”, “us”, and “our” are references to JotForm Inc., located at 111 Pine St., Suite 1815, San Francisco, CA 94111, United States of America. For any Service provided by JotForm LTD, references to “JotForm”, “we”, “us”, and “our” are references to JotForm LTD, located at Unit Da2 Sutherland House, 43 Sutherland Road, London E17 6BU, United Kingdom with company number 12668839.

Miscellaneous. These Terms constitute the entire and exclusive and final statement of the agreement between you and JotForm with respect to the subject matter hereof and supersede any prior agreements or negotiations between you and JotForm with respect to the subject matter hereof. These Terms and the relationship between you and JotForm Inc shall be governed by the laws of the State of California as applied to agreements made, entered into, and performed entirely in California by California residents, notwithstanding your actual place of residence. All lawsuits arising from or relating to these Terms or your use of the JotForm Service shall be brought in the Federal or State courts located in California, and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose. The failure of JotForm Inc. to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to the intentions of JotForm Inc. and you as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the JotForm Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these Terms are for convenience only and have no legal or contractual effect. All terms, as well as any limitations on liability explicitly set forth herein, shall remain in full force and effect notwithstanding any termination of your use of the JotForm Service.

Third Party Vendors. The User may order or use services through the JotForm Service from third parties not affiliated with JotForm Inc. ( ”Third Party Vendors”). By submitting a request of any kind, including but not exclusive to Vendor Integration Requests, Connections and Interactions through the JotForm Service, you are giving to consent that all requests are authorized by you and that a Vendor may, at their discretion, perform all actions deemed necessary for the performance of service including but not exclusive to implementing vendor integration services into a live production environment without any additional authorization by you.

All matters concerning such services desired from Third Party Vendors, including but not limited to purchase terms, payment terms, warranties, guarantees, license terms, maintenance and delivery, are solely between the Third Party Vendors and the User and should be directed to such particular Third Party Vendor. JotForm makes no warranties or representations whatsoever with regard to any such services or merchandise provided by Third Party Vendors. The User will not consider JotForm Inc., nor will JotForm Inc. be construed, as a party to, or a third party beneficiary of, such transactions, whether or not JotForm Inc. may have received revenue or other remuneration in connection with the transaction. JotForm Inc. will not be liable to the User for any costs or damages incurred by the User or any other person with respect to or arising out of transactions with Third Party Vendors.

Privacy Policy. By using JotForm Services you indicate acceptance of these terms and agree to our Privacy Policy.

It is the policy of JotForm Inc. to respect the privacy of all Users. Your use of the JotForm Service as well as certain other information about you is subject to the terms and conditions of our Privacy Policy, which is incorporated into these Terms by reference.


If you have any questions about this terms of use, please feel free to contact us.